U.S. Bank, 102nd And Washington Branch

Name:U.S. Bank, 102nd And Washington Branch
Full Service Brick and Mortar Office
Review:715 client reviews
Location:10220 S.E. Washington Street
Portland, OR 97216

Multnomah County
View Other Branches
 
Phone:503-275-6130
Office Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 2:00 pm
Sun: Closed
Drive-up Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 2:00 pm
Branch Deposit:$85,548,000
FDIC Cert:#6548
Established:1971-03-10


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3240, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

715 client reviews of U.S. Bank scored 2.5 out of 5.

OVERDRAFTS WHEN NOT IN FAULT (HOW THE BANK STEALS YOUR MONEY)
Overall Rating
by Liszeth, Mar. 11, 2015

I been banking with US Bank for several years and never had a problem with them. Finally after all the time I been with them I get an overdraft. Funny how I get overdraft for trying to pay my credit card on time. This overdraft was due to the miscommunication and poor lack of information given to me. I am always trying to pay my credit card in full and a few days before. I call on the phone to make the payment, they give me the confirmation number and I believe its going to be charged automatically. After a few days of seen they were not taking out the money to make my card payment I decide to drop in, they say they have not received any payment so I just pay the full amount owed at the branch. I then receive a overdraft since they were trying to still charge the authorized amount again even though I had gone and paid the full amount due on the credit card. Since I was unaware of this they charged me another overdraft for not paying the first one within a few days. I call and get informed of the situation and cant believe how this bank tries to make make money out of anything they can even if the customer is not in fault!!! I try explaining my situation yet Joey was unable to reimburse me for the overdrafts.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 102nd And Washington Branch at Portland, OR
12 of 15 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by sdricker 2015-04-08 12:52:30
Same thing just happened to me. Us Bank customer service is completely lacking now.. HORRIBLE. I have been w/ them over 10 years, and no problems until March, 2015. They have taken out a obscene amount of fees which was their error. DO NOT TRUST US BANK W/ YOUR MONEY. I called 4 times, each time to be transferred to a voice mail, finally reached someone, in which they said the mgr would call me back. Of course, he didn't. I called again for Joe to say, no we will not help you in this matter.
by CJ12 2015-05-29 17:57:17
Same issue here, everything's great when it's good but one hiccup on their end and it's a battle to get anything done. One accusatory statement after another from their staff over the phone.  US bank is pretty good as an institution but I would ABSOLUTELY avoid this branch like the plague do NOT open your account here if you choose US bank go to another because they will be stuck as your home location no matter how hard you try to change to another.

All Reviews...

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