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U.S. Bank, 101 California Street Branch
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405 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U.S. Bancorp |
| Charter Class: | commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3140, view all, view on map |
| Website: | http://www.usbank.com |
| Total Assets: | $345,088,616,000 |
| Total Deposits: | $253,686,214,000 |
| Total Equity Capital: | $38,133,382,000 |
| Total Domestic Office Deposits: | $234,979,482,000 |
| Net Income: | $5,421,903,000 |
| Quarterly Net Income: | $1,355,833,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
405 client reviews of U.S. Bank scored 2.5 out of 5.
Horrible Simply Horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JustDoUntoOthers, May. 25, 2013
I knew I had made a mistake signing with US Bank after the first day. In fact, I tried to correct the error by asking if I could close my account (less than a week into it) and they said I would have to have the account open for six months before I could close it or else suffer a penalty. I should have taken the penalty and run.
The manager at the Maumelle branch where I opened my account is a special kind of RUDE... just nasty, and the other staff is dry and not helpful at all. When I opened my account, I wanted to do so using the name that I always go by... the one that was on my driver’s license, but she INSISTED that I had to use the name on my SS Card, which I stopped using years ago. She took me through a number of changes just to open the account. I looked past it because the bank was walking distance from my townhouse and I worked from home and thought it would be nice to have the bank that close. I thought I would be able to build some good rapport with the staff. Please.
Beyond the rudeness and the dryness, they are masters at manipulating transaction to overdraw your account. I think it is the primary way they make their money, which means they are incompetent bankers. Maybe all banks are like that now, which does not say much for their ability to turn a profit without stealing from customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JustDoUntoOthers, May. 25, 2013
I knew I had made a mistake signing with US Bank after the first day. In fact, I tried to correct the error by asking if I could close my account (less than a week into it) and they said I would have to have the account open for six months before I could close it or else suffer a penalty. I should have taken the penalty and run.
The manager at the Maumelle branch where I opened my account is a special kind of RUDE... just nasty, and the other staff is dry and not helpful at all. When I opened my account, I wanted to do so using the name that I always go by... the one that was on my driver’s license, but she INSISTED that I had to use the name on my SS Card, which I stopped using years ago. She took me through a number of changes just to open the account. I looked past it because the bank was walking distance from my townhouse and I worked from home and thought it would be nice to have the bank that close. I thought I would be able to build some good rapport with the staff. Please.
Beyond the rudeness and the dryness, they are masters at manipulating transaction to overdraw your account. I think it is the primary way they make their money, which means they are incompetent bankers. Maybe all banks are like that now, which does not say much for their ability to turn a profit without stealing from customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
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mortgage and refinancing
Overall Rating
Interest Rate and Cost
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by juleslynn, May. 23, 2013
We were prepared to move all our assets into this bank until we experienced the sloppy, neglectful customer service.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakeville Branch at Lakeville, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby juleslynn, May. 23, 2013
We were prepared to move all our assets into this bank until we experienced the sloppy, neglectful customer service.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakeville Branch at Lakeville, MN
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BOBBY HALEY RACIST
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by GiovannaA23, May. 22, 2013
RACIST AND RUDE
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Old Town Scottsdale Branch at Scottsdale, AZ
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GiovannaA23, May. 22, 2013
RACIST AND RUDE
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Old Town Scottsdale Branch at Scottsdale, AZ
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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