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Trustmark National Bank, New Augusta Branch
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9 client reviews
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| Name: | Trustmark National Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1889-12-19 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Trustmark Corporation |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 217, view all, view on map |
| Website: | http://www.trustmark.com |
| Total Assets: | $13,907,101,000 |
| Total Deposits: | $10,439,499,000 |
| Total Equity Capital: | $1,606,259,000 |
| Total Domestic Office Deposits: | $10,439,499,000 |
| Net Income: | $56,503,000 |
| Quarterly Net Income: | $24,681,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 7% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
9 client reviews of Trustmark National Bank scored 2.5 out of 5.
RUN
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Office Environment & Staff
Waiting Time
Other Services
by malinda7812, May. 12, 2016
Take your money and run! Last week my checking account was completely emptied out. Not by wire fraud, or a sophisticated method of theft. No, a man, who looks absolutely nothing like my husband entered the Centerville, Al location and the teller happily gave him the balance in our account and depleted all of our funds in cash to this stranger. We live in Florida, have a Florida account and never travel to this location. I was told this theif had a replica of my husband's ID. The problem with this theory is the theif is older, taller, and a different race than my husband. This bank and it's employees have major problems. Please, take my advice and RUN with your hard earned money.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Trustmark National Bank, Centreville Branch at Centreville, AL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby malinda7812, May. 12, 2016
Take your money and run! Last week my checking account was completely emptied out. Not by wire fraud, or a sophisticated method of theft. No, a man, who looks absolutely nothing like my husband entered the Centerville, Al location and the teller happily gave him the balance in our account and depleted all of our funds in cash to this stranger. We live in Florida, have a Florida account and never travel to this location. I was told this theif had a replica of my husband's ID. The problem with this theory is the theif is older, taller, and a different race than my husband. This bank and it's employees have major problems. Please, take my advice and RUN with your hard earned money.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Trustmark National Bank, Centreville Branch at Centreville, AL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Great Customer Service
Overall Rating
Interest Rate and Cost
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by Oak01, Apr. 25, 2014
I had tried to go through my credit union for a loan. Did not feel the love. Called Banktrust in Centreville, even though they were not my primary bank, and they went over the top to help me. Transferred me to their mortgage lender, followed up with me each step of the way and, voila! Business was done. Excellent staff, attitude and customer service. Will definitely deal with them again. In fact, my wife and I are moving one of our major accounts to this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Trustmark National Bank, Centreville Branch at Centreville, AL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Oak01, Apr. 25, 2014
I had tried to go through my credit union for a loan. Did not feel the love. Called Banktrust in Centreville, even though they were not my primary bank, and they went over the top to help me. Transferred me to their mortgage lender, followed up with me each step of the way and, voila! Business was done. Excellent staff, attitude and customer service. Will definitely deal with them again. In fact, my wife and I are moving one of our major accounts to this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Trustmark National Bank, Centreville Branch at Centreville, AL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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trustmark, prattville, alabama
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by lstrong60, Mar. 25, 2014
I paid my cable bill last week on the 20th and since it was debit it came out and showed up on my account. Checked account today and their was my cable bill pending 4 days later. I think they are ripping people off. I loved Banktrust, but this bank Trustmark is the worst bank I have ever used in my 45 years of banking. I am changing banks and recommend no one uses this one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Trustmark National Bank, Prattville Branch at Prattville, AL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lstrong60, Mar. 25, 2014
I paid my cable bill last week on the 20th and since it was debit it came out and showed up on my account. Checked account today and their was my cable bill pending 4 days later. I think they are ripping people off. I loved Banktrust, but this bank Trustmark is the worst bank I have ever used in my 45 years of banking. I am changing banks and recommend no one uses this one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Trustmark National Bank, Prattville Branch at Prattville, AL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
3 comments. Add a comment
by TXNHOU 2014-03-27 09:30:49
Sounds like you need to learn how to use online banking.
by ComeOnMan 2016-02-22 16:37:40
Wish there was a like button for the above comment about learning to use online banking. This is laughable. They have an express feature that will rush your payment if you are late submitting it but it does take time to process a check if you have not set up direct electronic pay, which is also offered.
by 8881719 2016-03-30 23:45:27
Incorrect grammar! U used THEIR which is Incorrect. The correct word was THERE. duh!
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