TrustCo Bank, Glenville - Mayfair Branch

Name:TrustCo Bank, Glenville - Mayfair Branch
Full Service Brick and Mortar Office
Review:6 client reviews
Location:286 Saratoga Road
Schenectady, NY 12302

Schenectady County
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Phone:518-399-9121
Branch Deposit:$163,118,000
FDIC Cert:#31945
Established:1953-01-26


The Bank

Name:TrustCo Bank
Concentration:Mortgage Lending Specialization
Established:1925-01-01
FDIC Insurance:1978-10-26
Charter Class:Savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:141, view all, view on map
Website:www.trustcobank.com
Total Assets:$4,643,460,000
Total Deposits:$4,032,254,000
Total Equity Capital:$382,957,000
Total Domestic Office Deposits:$4,032,254,000
Net Income:$45,370,000
Quarterly Net Income:$11,051,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

6 client reviews of TrustCo Bank scored 2.5 out of 5.

Better Staff Needed
Overall Rating
by TerribleBank, Apr. 05, 2015

This bank has changed badly I am closing my account here. Always a new teller, not family friendly like it used to be. Only when the manager Don is there do we feel welcomed. He is very professional and breaks down every detail of a loan/mortgage etc so you can understand everything. With other staff/managers its like get your money and get out. Barely any eye contact (man you can feel the coldness in here). Too many times tellers have miscounted money, withdraws and deposits. Also tellers have deposited and withdrew money from wrong accounts. My sister even was given $100.00 over, good thing she has a conscience because she returned it. This experience is not just from me but from a couple of my family members and friends, co-workers. I have used numerous branches but have only had this problem with this one. Be careful of this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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Worst experience ever Hartsdale Branch
Overall Rating
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Office Environment & Staff
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by russells01, Jan. 06, 2015

Bernice white tricked us in to opening accounts there. She promised us home equity loan but after 6 months money wasn't there. Bank did the appraisal.She got us a commitment letter and said it was guaranteed. Loan denied because of her not sending all the docs to the underwriter. cancelled all of the accounts and will write a letter about his branch BEWARE. Went to peoples bank and got approved two weeks.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Hartsdale Branch at Hartsdale, NY
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TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by bigassbully, Jul. 15, 2014

I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
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All Reviews...

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