TrustCo Bank, Glenville - Mayfair Branch

Name:TrustCo Bank, Glenville - Mayfair Branch
Full Service Brick and Mortar Office
Review:8 client reviews
Location:286 Saratoga Road
Schenectady, NY 12302

Schenectady County
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Phone:518-399-9121
Branch Deposit:$163,118,000
FDIC Cert:#31945
Established:1953-01-26


The Bank

Name:TrustCo Bank
Concentration:Mortgage Lending Specialization
Established:1925-01-01
FDIC Insurance:1978-10-26
Charter Class:Savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:146, view all, view on map
Website:www.trustcobank.com
Total Assets:$4,743,792,000
Total Deposits:$4,117,183,000
Total Equity Capital:$389,622,000
Total Domestic Office Deposits:$4,117,183,000
Net Income:$10,943,000
Quarterly Net Income:$10,943,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%
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Client Review

8 client reviews of TrustCo Bank scored 2.5 out of 5.

Bee with this bank since they were a different name more than 25 years ago
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by elissa, Jun. 08, 2015

I am so happy with this bank that I didn't change even when moving to Texas, where there is not one branch. Never had a problem, always been treated very well, and know some of the personnel a long time - One manager, the fabulous Jim Gipe, I have known from Schenectady, NY, to Sarasota and Venice, Florida. Have received the friendly, personal, respectful and excellent service I always have no matter which branch in which state I am in.That tells me the training is a match for the "hometown" brand. Cannot imagine moving to another bank. Thanks TRUSTCO!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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experience & assistance with issues
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pbatease, May. 09, 2015

I have tried to call my local branch due to issues with the (800) customer service, and account information. I was told Thursday night that I was overdrawn. I called again Friday, only to learn I was NOT overdrawn. I haven't overdrawn with my account in quite some time. The fees are outrageous. I tried to call my local branch today, I received an answer from their phone, but have been constantly disconnected after their phone was picked up. So I will definitely be looking for someplace else to do my banking. Trustco my @$$. I don't trust them for anything at this point, and will not continue with such absurd services with MY $. Tired of being under their screwdriver.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Bennington Office at Bennington, VT
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Better Staff Needed
Overall Rating
by TerribleBank, Apr. 05, 2015

This bank has changed badly I am closing my account here. Always a new teller, not family friendly like it used to be. Only when the manager Don is there do we feel welcomed. He is very professional and breaks down every detail of a loan/mortgage etc so you can understand everything. With other staff/managers its like get your money and get out. Barely any eye contact (man you can feel the coldness in here). Too many times tellers have miscounted money, withdraws and deposits. Also tellers have deposited and withdrew money from wrong accounts. My sister even was given $100.00 over, good thing she has a conscience because she returned it. This experience is not just from me but from a couple of my family members and friends, co-workers. I have used numerous branches but have only had this problem with this one. Be careful of this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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All Reviews...

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