TrustCo Bank, Delmar Branch

Name:TrustCo Bank, Delmar Branch
Full Service Brick and Mortar Office
Review:4 client reviews
Location:167 Delaware Avenue
Delmar, NY 12054

Albany County
 
Phone:518-439-9941
Branch Deposit:$121,290,000
FDIC Cert:#31945
Established:1961-04-29


The Bank

Name:TrustCo Bank
Concentration:Mortgage Lending Specialization
Established:1925-01-01
FDIC Insurance:1978-10-26
Charter Class:savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:138, view all, view on map
Website:www.trustcobank.com
Total Assets:$4,574,225,000
Total Deposits:$3,987,231,000
Total Equity Capital:$362,203,000
Total Domestic Office Deposits:$3,987,231,000
Net Income:$11,248,000
Quarterly Net Income:$11,248,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

4 client reviews of TrustCo Bank scored 3 out of 5.

TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bigassbully, Jul. 15, 2014

I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
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Business ownes
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BusinessOwner3, Apr. 17, 2014

Just cancelled all business, personal and savings accounts.  Staff is untrained because of high turnover. New personnel every time I walk in.  The Manager is rude, arrogant, and acts like she doesn't care about her job.  The previous manager  was wonderful.  I looked forward to seeing her everyday when I made my business deposits but now I cringe every time I have to go into this bank. I can tell business is down because there used to be 2-3 people behind the counter.  Now there is only one.  I'm obviously not the only one that has left this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Windermere Branch at Windermere, FL
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by bigassbully 2014-07-15 19:26:50
You should give them a chance, too bad you might have just had a bad day. The staff did change for awhile but has settled down and the old manager is back. It is a good bank.
SILVERMINE NORTH OWNER
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SILVERLGNY, Mar. 28, 2014

FRIENDLIEST AND MOST PROFESSIONAL STAFF EVER !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, Lake George Branch at Lake George, NY
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