TrustCo Bank, Review

TrustCo Bank, Review

Average rating stars based on 9 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
4
4 star:
0
3 star:
0
2 star:
0
1 star:
5
Mrs
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by cherub, Apr. 26, 2018

Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint regarding an experience they had with some other company's customer service.
It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous.
Gina Sarwari, the Branch Manager is an absolute sweetheart.
Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Northvale Branch at Northvale, NJ
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Bee with this bank since they were a different name more than 25 years ago
 5star Overall Rating
 4star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by elissa, Jun. 08, 2015

I am so happy with this bank that I didn't change even when moving to Texas, where there is not one branch. Never had a problem, always been treated very well, and know some of the personnel a long time - One manager, the fabulous Jim Gipe, I have known from Schenectady, NY, to Sarasota and Venice, Florida. Have received the friendly, personal, respectful and excellent service I always have no matter which branch in which state I am in.That tells me the training is a match for the "hometown" brand. Cannot imagine moving to another bank. Thanks TRUSTCO!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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experience & assistance with issues
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 2star Other Services
by pbatease, May. 09, 2015

I have tried to call my local branch due to issues with the (800) customer service, and account information. I was told Thursday night that I was overdrawn. I called again Friday, only to learn I was NOT overdrawn. I haven't overdrawn with my account in quite some time. The fees are outrageous. I tried to call my local branch today, I received an answer from their phone, but have been constantly disconnected after their phone was picked up. So I will definitely be looking for someplace else to do my banking. Trustco my @$$. I don't trust them for anything at this point, and will not continue with such absurd services with MY $. Tired of being under their screwdriver.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Bennington Office at Bennington, VT
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Better Staff Needed
 1star Overall Rating
by TerribleBank, Apr. 05, 2015

This bank has changed badly I am closing my account here. Always a new teller, not family friendly like it used to be. Only when the manager Don is there do we feel welcomed. He is very professional and breaks down every detail of a loan/mortgage etc so you can understand everything. With other staff/managers its like get your money and get out. Barely any eye contact (man you can feel the coldness in here). Too many times tellers have miscounted money, withdraws and deposits. Also tellers have deposited and withdrew money from wrong accounts. My sister even was given $100.00 over, good thing she has a conscience because she returned it. This experience is not just from me but from a couple of my family members and friends, co-workers. I have used numerous branches but have only had this problem with this one. Be careful of this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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Worst experience ever Hartsdale Branch
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by russells01, Jan. 06, 2015

Bernice white tricked us in to opening accounts there. She promised us home equity loan but after 6 months money wasn't there. Bank did the appraisal.She got us a commitment letter and said it was guaranteed. Loan denied because of her not sending all the docs to the underwriter. cancelled all of the accounts and will write a letter about his branch BEWARE. Went to peoples bank and got approved two weeks.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Hartsdale Branch at Hartsdale, NY
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TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY.
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by bigassbully, Jul. 15, 2014

I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
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by oreillyc50 2016-01-05 13:49:01
I do not understand why when I ask people to post my check they look at me and say no problem, then the next day it still is not done. There is no excuse I don't want to hear an excuse because a guy that works at the trustco on madison posts it literally in 30 seconds. Why do you procrastinate so much?Most of the time I come in to the bank at stuveysant plaza its eempty.. your just lying to me telling me we will do it. Then what happens? I call every time and ask can you post it, most of the time its there laying around from days before (who knows why) then you post it for me while I'm ob the phone. Its not funny to be lazy when your working with peoples money. I depend on you guys to post it on time. I have bills that need to be paid, when you don't do your job Im late I'm payments, then it costs me more money. Please do your job. Please
by merbrook 2016-02-13 16:03:09
If you have any doubt to TrustCo's 1star service - please read customers comments to the Better Business Business Bureau.
TrustCo's is Incompetent to the point of malice.  

Since you've only been a customer for 10 years, In 2002 TrustCo was the first bank in the nation to be cited by federal regulators for violating the USA Patriot Act.
Business ownes
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by BusinessOwner3, Apr. 17, 2014

Just cancelled all business, personal and savings accounts.  Staff is untrained because of high turnover. New personnel every time I walk in.  The Manager is rude, arrogant, and acts like she doesn't care about her job.  The previous manager  was wonderful.  I looked forward to seeing her everyday when I made my business deposits but now I cringe every time I have to go into this bank. I can tell business is down because there used to be 2-3 people behind the counter.  Now there is only one.  I'm obviously not the only one that has left this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Windermere Branch at Windermere, FL
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by bigassbully 2014-07-15 19:26:50
You should give them a chance, too bad you might have just had a bad day. The staff did change for awhile but has settled down and the old manager is back. It is a good bank.
SILVERMINE NORTH OWNER
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by SILVERLGNY, Mar. 28, 2014

FRIENDLIEST AND MOST PROFESSIONAL STAFF EVER !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, Lake George Branch at Lake George, NY
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Untrustworthy staff
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by BankingProfessional, Feb. 26, 2013

This bank is the most unprofessional financial institution I have ever encountered - and I have worked all over the world and had accounts with banks on many other countries.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, Rhinehart Rd Branch at Sanford, FL
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