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Tri Counties Bank, Review
Tri Counties Bank, Review
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Getting worse by the day.
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by SadLoyalCustomer, Dec. 08, 2022
I have been with this bank since before it was "Tri-counties" it was North Valley Bank. I have seen the level of service decline from perfect service and what you would hope a bank to be to a point where is it like pulling teeth to even go into the bank. The people in the bank are hit or miss on politeness and respectfulness. Some are great and others...you wonder how they even got the job to begin with. You can no longer just go into a bank and have your issues resolved, you have to have them call a customer help line for you so that the other team can give you a run around, but it is "not their fault and they are sorry that you are experiencing issues. YOU must have done something wrong." Recently I have had bank staff be so rude to the point that they should have been fired on the spot, in person and on the phone. The standards for customer service from this bank have fallen to a point of criminality. While the app has made the use and management of your account easier, it seems to have made the staff lazier as "Well, you can do that on the app yourself!" being said in a snobby voice is commonplace. Questions are usually answered by the phrase "The person that usually handles that is not in right now." I used to have complete faith in this bank, but now I have to check the account every day to ensure that nothing is being mismanaged. Several times I have had to have my account number changed and new cards issued because of errors on their end. I am trying to be polite about my experiences and the only thing positive I can think of at the moment is that the wait times are still usually pretty short at most locations. The professionalism and customer service are, however, very lacking. During covid, my wife was pregnant, and we had to escape from thew wildfires plaguing northern CA. I know times were rough for everyone, but the actual lack of compassion we felt while trying to get our finances in order and to live while displaced from our home was torture. I hope that the service is returned to above expectations, but for now at least I would suggest staying far away from this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Fortuna Branch at Fortuna, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SadLoyalCustomer, Dec. 08, 2022
I have been with this bank since before it was "Tri-counties" it was North Valley Bank. I have seen the level of service decline from perfect service and what you would hope a bank to be to a point where is it like pulling teeth to even go into the bank. The people in the bank are hit or miss on politeness and respectfulness. Some are great and others...you wonder how they even got the job to begin with. You can no longer just go into a bank and have your issues resolved, you have to have them call a customer help line for you so that the other team can give you a run around, but it is "not their fault and they are sorry that you are experiencing issues. YOU must have done something wrong." Recently I have had bank staff be so rude to the point that they should have been fired on the spot, in person and on the phone. The standards for customer service from this bank have fallen to a point of criminality. While the app has made the use and management of your account easier, it seems to have made the staff lazier as "Well, you can do that on the app yourself!" being said in a snobby voice is commonplace. Questions are usually answered by the phrase "The person that usually handles that is not in right now." I used to have complete faith in this bank, but now I have to check the account every day to ensure that nothing is being mismanaged. Several times I have had to have my account number changed and new cards issued because of errors on their end. I am trying to be polite about my experiences and the only thing positive I can think of at the moment is that the wait times are still usually pretty short at most locations. The professionalism and customer service are, however, very lacking. During covid, my wife was pregnant, and we had to escape from thew wildfires plaguing northern CA. I know times were rough for everyone, but the actual lack of compassion we felt while trying to get our finances in order and to live while displaced from our home was torture. I hope that the service is returned to above expectations, but for now at least I would suggest staying far away from this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Fortuna Branch at Fortuna, CA
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Banking in Bakersfield
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by summergirl, Jun. 16, 2012
We have banked at Tri-Counties Bank for years. We went in the Branch on California Avenue and had the misfortune of dealing with Brenda Michael the Assistant Branch Manager. Not only was she very rude but gave us incorrect information as well. We have decided to close our accounts there and move to another bank completely!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Bakersfield Branch at Bakersfield, CA
9 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby summergirl, Jun. 16, 2012
We have banked at Tri-Counties Bank for years. We went in the Branch on California Avenue and had the misfortune of dealing with Brenda Michael the Assistant Branch Manager. Not only was she very rude but gave us incorrect information as well. We have decided to close our accounts there and move to another bank completely!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Bakersfield Branch at Bakersfield, CA
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by edsmarine 2018-02-07 19:10:22
Friendly staff, however loan officers 'mislead you'. (using that term loosely) It wasn't until after I signed the contract, I noticed the loan was changed from 20 years to a 10 year loan with a balloon payment of $100,000.00 at the end of 10 years, and I was told sign here and here, it is everything we discussed. When it truth it was not. At this time I cannot refinance as the back charges fees for early payoff of loan.
Fantastic bank
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by Wamywalker13, Jun. 13, 2012
Ive had numerous problems with a few banks in the past and I have to say Tricounties is absolutly fabuolous!!! They rememeber me when I walk in the door. They remember my interests and we actually talk like humans not just the robotic version most banks are set on" how are you what can I do for you...Thank you have a nice day" All be it that is nice, but after youve banked with Tricounties its like eating lobster after all of your years eating soilent green. You don't even realize how great it can be until you actually see it for yourself. I give every memeber in the Visalia branch a rating of 10 out of 10 they rock!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Tri Counties Bank, Visalia Branch at Visalia, CA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Wamywalker13, Jun. 13, 2012
Ive had numerous problems with a few banks in the past and I have to say Tricounties is absolutly fabuolous!!! They rememeber me when I walk in the door. They remember my interests and we actually talk like humans not just the robotic version most banks are set on" how are you what can I do for you...Thank you have a nice day" All be it that is nice, but after youve banked with Tricounties its like eating lobster after all of your years eating soilent green. You don't even realize how great it can be until you actually see it for yourself. I give every memeber in the Visalia branch a rating of 10 out of 10 they rock!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Tri Counties Bank, Visalia Branch at Visalia, CA
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A Once in a Lifetime Banking Experience
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by VICTORY, Jun. 07, 2012
I have been banking with few different banks prior to Tri Counties Bank. I tell you something about this Bank. I have never experienced such an excellant customer service at any other banking institution.I wanna take this opportunity to thank the entire team at the Elk Grove Branch and to let all your staff know that myself the the entire team here at VPS appreciates and values all your hard work every day and FYI we will bank with you guys for as long as you and I exist. Keep up the excellant work my friends.
Take Care
VS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Tri Counties Bank, Elk Grove Branch at Elk Grove, CA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby VICTORY, Jun. 07, 2012
I have been banking with few different banks prior to Tri Counties Bank. I tell you something about this Bank. I have never experienced such an excellant customer service at any other banking institution.I wanna take this opportunity to thank the entire team at the Elk Grove Branch and to let all your staff know that myself the the entire team here at VPS appreciates and values all your hard work every day and FYI we will bank with you guys for as long as you and I exist. Keep up the excellant work my friends.
Take Care
VS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Tri Counties Bank, Elk Grove Branch at Elk Grove, CA
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What a Great BANK!!!!
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by bankshopper, May. 30, 2012
When I walk in to the branch, I thought it was kind of out dated. The walls were pink; however, there customer service is amazing. I opened my account in Feb 2012. I will always stay with this bank. They are very friendly and nice. I get a cup of coffee every time I come in! Their loan rates are great, 1.99% for a Home equity line of credit. Overall, this is one of my best banking experiences I had over the last 45 years of my life!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Tri Counties Bank, Susanville Branch at Susanville, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bankshopper, May. 30, 2012
When I walk in to the branch, I thought it was kind of out dated. The walls were pink; however, there customer service is amazing. I opened my account in Feb 2012. I will always stay with this bank. They are very friendly and nice. I get a cup of coffee every time I come in! Their loan rates are great, 1.99% for a Home equity line of credit. Overall, this is one of my best banking experiences I had over the last 45 years of my life!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Tri Counties Bank, Susanville Branch at Susanville, CA
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Friendly Staff, Poor Service
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by BusinessCustormer, Nov. 28, 2011
We opened our accounts in May 2011 after moving to Chicl. In November we deposited a check for $1500. A web check the next day showed the deposit as $15. I called and was told the deposit would be corrected immediately. Apparently because of he conflicting $15 and $1500 informaton sent by Tri Counties the original check was returned and and fees totaling $40 were applied to my account. After seveal telephone calls $10 was reversed. My email inquiry to the Branch Manager never received a reply. I would expect this from our previous national bank but not from a regional bank. Suggest you look at Rabobank reviews.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Chico South Branch at Chico, CA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BusinessCustormer, Nov. 28, 2011
We opened our accounts in May 2011 after moving to Chicl. In November we deposited a check for $1500. A web check the next day showed the deposit as $15. I called and was told the deposit would be corrected immediately. Apparently because of he conflicting $15 and $1500 informaton sent by Tri Counties the original check was returned and and fees totaling $40 were applied to my account. After seveal telephone calls $10 was reversed. My email inquiry to the Branch Manager never received a reply. I would expect this from our previous national bank but not from a regional bank. Suggest you look at Rabobank reviews.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Chico South Branch at Chico, CA
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