TD Bank, West Deptford Branch

Name:TD Bank, West Deptford Branch
Full Service Brick and Mortar Office
Review:375 client reviews
Location:1101 Mantua Pike
Mantua, NJ 08051

Gloucester County
View Other Branches
Branch Deposit:$173,614,000
FDIC Cert:#18409

The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1257, view all, view on map
Total Assets:$288,294,007,000
Total Deposits:$246,420,895,000
Total Equity Capital:$37,189,703,000
Total Domestic Office Deposits:$246,420,895,000
Net Income:$1,553,838,000
Quarterly Net Income:$176,389,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:2%

Client Review

375 client reviews of TD Bank scored 2.5 out of 5.

Poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Disgrace, Dec. 27, 2015

West Deptford- Management staff Emma Cappilletti does not resolve problems, and doesn't return phone calls. When you show up in person she denies getting messages. I believe that this branch is dysfunctional. In the past we have had good experiences with past managers. Since Emma Cappilletti has been there we have noticed a significant decline in customer service. We will be moving all of our accounts to another bank after the first of the year because of Emma Cappilletti , Vice President / Manager - West Deptford Nj. She is all talk (especially to your face) and no action/ follow up. TD Bank has taken their eye off the ball.  People just won't call you back after leaving several messages. I guess this is a consequence of a bank getting too big!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Deptford Branch at Mantua, NJ
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

by ExperiencedRN1 2016-01-15 08:33:46
If you knew that the bank closed at 4PM why did you go in the drive thru at 3:55? The teller had every right to tell you what he did. They have to close out their registers and count receipts. If you want great customer service come early! When you work would you stay to help someone- doubt it! You have to come early and have realistic expectations! They close at 4P so get their early! Time management!
by razzy 2016-02-01 16:28:03
Are you for real?  That is the most stupid ignorant rely, if drive in hours say  closed at 4, well, 3:55 is not 4, need to re learn time!
by Ibeenscammed1 2016-02-18 11:07:41
The worst bank and branch ever.They allowed 2400 cash to be exhausted from my checking account without flagging plus an overdraft if 611 dollars a year ago . Til today I haven't received my money back but I was credited the overdraft. The bank managers are not helpful at all and I question the employees to have access to personal information. 4 days prior to my money being stolen from my account I deposited ache k for 7000 and personally at the branch transferred 2400 in cash to my checking account at this branch. Days later all the money was gone and I was told my PIN number was complimised.  I have been absolutely railroaded by this bank and this specific branch. Week later I closed all my accounts and transferred to chase who which is the best bank ever. I feel absolutely protected now however I am still waiting for my refund

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