TD Bank, Southbury Branch

Name:TD Bank, Southbury Branch
Full Service Brick and Mortar Office
Review:359 client reviews
Location:493 Heritage Road
Southbury, CT 06488

New Haven County
View Other Branches
 
Phone:203-267-1863
Branch Deposit:$98,506,000
FDIC Cert:#18409
Established:1969-08-04


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1329, view all, view on map
Website:http://www.tdbank.com
Total Assets:$241,083,450,000
Total Deposits:$202,322,009,000
Total Equity Capital:$32,949,490,000
Total Domestic Office Deposits:$201,604,230,000
Net Income:$856,866,000
Quarterly Net Income:$351,711,000
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%
 More...


Client Review

359 client reviews of TD Bank scored 2.5 out of 5.

Terrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bleu623, Jan. 23, 2016

The worst possible customer service I have ever .  1/22/16 my husband called prior to confirm that we had to make a deposit a large check from my mother made out from another bank.  The representative stated this was fine as long as my mother signed an affidavit.  We proceeded to go to td bank hillsdale and the representative we had was completely unaware of everything we asked.  I asked about an account I had, explaining the circumstances around it and he didn't seem to know what he was doing. Then we proceeded onto the large transaction.  He then spoke with his manager,  Daniel,  who told him "it's at my discretion and I say no". We asked if it's possible,  he followed and said, "yes, but I said it's my choice and I say no if you'd like to go elsewhere you can ". He didn't even try to be polite or say it's not possible,  "it's mt choice " . My mother offered to open an account to deposit the large check, but then the person we were directly dealing with also made a remark of stating "well, if you don't like it you can go elsewhere,  I have other customers ". I said "yes, we'll we're currently you're customers and I feel like I have no respect either. We've even compromised on our behalf trying to open the account and you're making it seem like you'd rather not deal with us". I then approached the manager,  Dan, and stated, that he was being rude and as a manager he should help alleviate the situation. He rolled his eyes and walked away.  I do believe the manager, Dan, showed racial discrimination towards my mother and I due to our ethnicity.  He wouldn't confront us, he walked away, made facial gestures and was genuinely rude. Outwardly stating you can do something but choose not too is something you do not do as a Manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hillsdale Branch at Hillsdale, NJ
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

TD Bank Deptford, NJ
Overall Rating
by ExperiencedRN1, Jan. 15, 2016

Every time I walk in the tellers know my name and greet me with a great big smile and ask how I am doing at work and are concerned about me. I enjoy going into this branch and feel that they are like family to me!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Deptford Branch at Deptford, NJ
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Disgrace, Dec. 27, 2015

West Deptford- Management staff Emma Cappilletti does not resolve problems, and doesn't return phone calls. When you show up in person she denies getting messages. I believe that this branch is dysfunctional. In the past we have had good experiences with past managers. Since Emma Cappilletti has been there we have noticed a significant decline in customer service. We will be moving all of our accounts to another bank after the first of the year because of Emma Cappilletti , Vice President / Manager - West Deptford Nj. She is all talk (especially to your face) and no action/ follow up. TD Bank has taken their eye off the ball.  People just won't call you back after leaving several messages. I guess this is a consequence of a bank getting too big!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Deptford Branch at Mantua, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by ExperiencedRN1 2016-01-15 08:33:46
If you knew that the bank closed at 4PM why did you go in the drive thru at 3:55? The teller had every right to tell you what he did. They have to close out their registers and count receipts. If you want great customer service come early! When you work would you stay to help someone- doubt it! You have to come early and have realistic expectations! They close at 4P so get their early! Time management!
by razzy 2016-02-01 16:28:03
Are you for real?  That is the most stupid ignorant rely, if drive in hours say  closed at 4, well, 3:55 is not 4, need to re learn time!

All Reviews...

Banks Nearby

Newtown Savings Bank, Pomperaug Woods Branch (0.0 miles)
Limited Service Mobile Office
80 Heritage Road
Southbury, CT 06488
Savings Bank of Danbury, Southbury Branch (0.6 miles)
Full Service Brick and Mortar Office
325 Main Street
Southbury, CT 06488
Newtown Savings Bank, East Hill Woods (0.7 miles)
Limited Service Mobile Office
611 East Hill Road
Southbury, CT 06488
Bank of America, Southbury Branch (0.8 miles)
Full Service Brick and Mortar Office
12 Main Street South
Southbury, CT 06488
Webster Bank, Main Street North Branch (0.9 miles)
Full Service Brick and Mortar Office
100 Main Street North
Southbury, CT 06488

More