TD Bank, Southbury Branch

Name:TD Bank, Southbury Branch
Full Service Brick and Mortar Office
Review:363 client reviews
Location:493 Heritage Road
Southbury, CT 06488

New Haven County
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Branch Deposit:$98,506,000
FDIC Cert:#18409

The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1328, view all, view on map
Total Assets:$253,738,096,000
Total Deposits:$213,629,023,000
Total Equity Capital:$33,679,522,000
Total Domestic Office Deposits:$213,197,327,000
Net Income:$262,968,000
Quarterly Net Income:$262,968,000
Return on Equity:3%
Quarterly Return on Equity:3%

Client Review

363 client reviews of TD Bank scored 2.5 out of 5.

John C. Gowan
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Johnncal, Aug. 12, 2016

TD Bank and it's predecessor Commerce Bank has been our bank for over 30 years.  In all that time, I cannot recall one problem that the staff of the bank hasn't resolved with haste and to our total satisfaction.  Not only are the seasoned staff at our Devon branch delightful to deal with, but the younger staff, too, could not show more interest and enthusiasm in meeting our needs and being affable and professional in every respect

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Devon Branch at Devon, PA
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Terrible/Unprofessional Employee: Terri Urquhart
Overall Rating
Office Environment & Staff
Other Services
by unsatisfied7, Jun. 08, 2016

I have never had an issue with TD Bank before that hasn't been quickly resolved in a mature manor until today. I went into the Simsbury, CT location this morning because I had gotten a large amount of money broken down the day before by a manager named Terri Urquhart and I was short $60. I went back in hopes to clear up the issue and see if we could both figure out where that $60 was. I was polite and non accusatory towards her and in response Terri raised her voice at me, told me that I wasn't even paying attention when she was separating the money for me because I was chatty with another teller, and she interrupted me multiple times when I was telling her that I'm not saying she is in the wrong I just wanted to speak with her in hopes of us both brainstorming and going over what happened. She also wasn't listening to me when I was telling her how I wanted it broken down, and I had to tell her multiple times. Even after telling her multiple times, she would pick up the stack of $10's when I asked for $20's. Then I asked for a certain number of $20's and she didn't give me the right amount at first. She wouldn't even listen to me when I voiced my concern and that I was just trying to be extra careful and that's why I came back in; to try to figure out what happened and I thought speaking with the person I did the transaction with would be helpful.

I never asked for them to give me the $60.

She was very rude and almost made me cry due to her attitude towards me in front of 3 other tellers and 1 other customer, as she was yelling across from the room at me. Terri then goes and calls the place that I work and asks if the money was right and if there was $60 missing.


This was my personal money and when I went into work the next day, I found out that everyone there knew how much I had in my hand. That is personal information and I am horrified that Terri, a manager, would make assumptions such as this without calling ME instead since I was the person the transaction was with, and blurt out personal information to my place of work.

After my experience with Terri, I am now looking at other banks and will soon be switching over because I do not want to be affiliated with a company that allows their managers to treat their customers with disrespect.

I do want to say that the rest of the staff working was very polite and accommodating to me during Terri's attack. They were all so kind and reminded me of why I have stayed with TD for so long.

I am not the kind of person to write a review, but Terri was openly disrespectful and I will not be recommending TD Bank to anyone while she is still working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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by Vtyson210 2016-06-24 09:17:06
Girl go to MCU been with them 10 yrs sorry this happened to you hope you filed a complaint with the head office she needs to collect unemployment and food stamps that was beyond unprofessional
I finally got someone to help me when I walked into the Garnerville location.
Overall Rating
by kpotterotr, Apr. 03, 2016

After TD cashed a "Bill Pay" check of mine nearly 2 years after it was written, a check on which was clearly printed "Void after 180 days," and which I had paid to put a "stop payment" on, I spent 3 hours on the phone with various TD employees, attempting to have the money ($2,600) returned to my account to no avail, I went into my local branch (Garnerville). I was fortunate to find a sympathetic and caring ear in Yaendris, who spent nearly an hour on the phone, finding the right person to resolve my problem. How could it be legal for a bank to cash a check printed with "Void after 180 days" nearly two years later? And customers should know that stopping payment on a check is only valid for ONE YEAR. I am grateful for Yaendris! My money was returned the following business day. Whew!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Garnerville Branch at Garnerville, NY
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