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TD Bank, Review
TD Bank, Review
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A total of 239 Reviews with 1 Star
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HATE IT!
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by cneu, Oct. 08, 2015
My husband and I took the opportunity to open and deposit a nice sum of money in our local TD Bank. We decided to this because our regular bank is several miles away from where we moved and only has 1 branch. First impression (we should have left right away) is that we were in a fish bowl. It's all glass and leaves it wide open for a would be thief to sit in a parking lot across the street to lie in wait to rob someone. Next as we were opening the account the person helping did not introduce herself (not very welcoming)as we proceeded through the process she asked not once but twice if we would want to open an annuity, I replied "no". soon there after she made the comment that for "people our age" this is the time they open an annuity or purchase life insurance!I had already explained the first time we were not interested! She open the account and my husband asked if they had passbooks so that when we came in it would automatically add the interest in. She no that is "old school"! She handed me a check register and said I could use that when I came in to keep track. We would only get a statement every 3 months. Then to top all this off she never bothered to say Thank you for our business and welcome to TD Bank! Certainly NOT my bank and as soon as I know our check had cleared I will be WITHDRAWING our money and driving the 40 miles to our bank where we have friendly faces and acknowledge us. TD employee was NOT customer friendly or pleasant! I'M DONE! She also didn't like it that I didn't want the ATM card and she said that because of "our age" we qualify for free money orders and certified checks. Well the only certified check I'll get it the one to close my account and It's forever since I got a money. I think I might have a discrimination complaint. All she would have had to say is you qualify for free money orders and certified checks!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Branch at Essex, MD
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cneu, Oct. 08, 2015
My husband and I took the opportunity to open and deposit a nice sum of money in our local TD Bank. We decided to this because our regular bank is several miles away from where we moved and only has 1 branch. First impression (we should have left right away) is that we were in a fish bowl. It's all glass and leaves it wide open for a would be thief to sit in a parking lot across the street to lie in wait to rob someone. Next as we were opening the account the person helping did not introduce herself (not very welcoming)as we proceeded through the process she asked not once but twice if we would want to open an annuity, I replied "no". soon there after she made the comment that for "people our age" this is the time they open an annuity or purchase life insurance!I had already explained the first time we were not interested! She open the account and my husband asked if they had passbooks so that when we came in it would automatically add the interest in. She no that is "old school"! She handed me a check register and said I could use that when I came in to keep track. We would only get a statement every 3 months. Then to top all this off she never bothered to say Thank you for our business and welcome to TD Bank! Certainly NOT my bank and as soon as I know our check had cleared I will be WITHDRAWING our money and driving the 40 miles to our bank where we have friendly faces and acknowledge us. TD employee was NOT customer friendly or pleasant! I'M DONE! She also didn't like it that I didn't want the ATM card and she said that because of "our age" we qualify for free money orders and certified checks. Well the only certified check I'll get it the one to close my account and It's forever since I got a money. I think I might have a discrimination complaint. All she would have had to say is you qualify for free money orders and certified checks!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Branch at Essex, MD
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horrible bank to deal with
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by watrs15, Aug. 25, 2015
Have had nothing but trouble with home equity loan. Unfair charges were put on for no reason. When I have found a few very knowledgeable staffers to help, the problem is solved until the bank creates another issue. Cannot wait to pay off this loan and be done with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Naamans Branch at Wilmington, DE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby watrs15, Aug. 25, 2015
Have had nothing but trouble with home equity loan. Unfair charges were put on for no reason. When I have found a few very knowledgeable staffers to help, the problem is solved until the bank creates another issue. Cannot wait to pay off this loan and be done with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Naamans Branch at Wilmington, DE
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Disgusting service and unprofessional employees
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by AKM72015, Feb. 17, 2015
I opened an account and subsequently after it was opened my boyfriend bad asked if he could use my account for his tax return direct deposit. I agreed because I know who he is and the people from customer service and at the branch said if there was an issue he could just be added to the account. The money was deposited on 2/10/2015 and released on 2/11/2015 and now I'm being told that because of a previous issue he had with a prior account he couldn't be added to the account and they wouldn't be able to send the money back to the company who originally deposited the money. The branch put a hold on my account and told me I had to speak to fraud management and have the hold lifted and then they could see what could be done. I went there on Friday 2/13/2015 and was told that the money could be paid that my boyfriend owed through the direct deposit even though I offered to pay for it in cash. The employee who helped me was pulled away by the bank manager (who is extremely rude and sarcastic) to open the vault and had his coworker reach out to fraud management/collections with no knowledge of the issue. Subsequently she hung up the phone and I was told it was too late to do anything the manager then told me that the original representative would be in on Saturday morning and would handle it first thing well when I went there on Saturday 2/14/2015 he looked confused as to why I was there and didn't start making any phone calls until I was sitting in front of him even though the manager said my account was going to be his first task that morning. So he caled and again they said they now needed to speak to the original investigator on the account to see if they would allow collections to take the past due funds and issue the remaining money to us. Well apparently it was too late again and the department wasnt open and due to the holiday on Monday they couldn't do anything until Tuesday. I called customer service after I left the branch and they told me that they were able to speak to the collections department who would take care of it Tuesday when the Federal Reserve opened. The assistant manager told me Saturday he'd call me Tuesday morning and of course never received a phone call so I called and again he was still waiting to hear back from the investigator. I called customer service again today and was told that I needed to refer back to the branch. I called the branch again around noon and was told that the original investigator supposedly said that the money would have to be returned to the company who issued it. I spoken to customer service again and was told that the information the bank had given me was completely incorrect all along and was told that it seemed like they were playing games with me and not handling the issue correctly. I went into the branch were again I was disrespected by the manager and assistant manager. I have since requested that my money be returned to the original company and that my account be closed. I will never recommend anyone to TD bank because they have horrible customer service and the branches aren't trained properly each representative in the bank gives a different story. Maybe the regional manager needs to send a secret shopper into the bank and see how disrespectful their managers are.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hicksville Branch at Hicksville, NY
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AKM72015, Feb. 17, 2015
I opened an account and subsequently after it was opened my boyfriend bad asked if he could use my account for his tax return direct deposit. I agreed because I know who he is and the people from customer service and at the branch said if there was an issue he could just be added to the account. The money was deposited on 2/10/2015 and released on 2/11/2015 and now I'm being told that because of a previous issue he had with a prior account he couldn't be added to the account and they wouldn't be able to send the money back to the company who originally deposited the money. The branch put a hold on my account and told me I had to speak to fraud management and have the hold lifted and then they could see what could be done. I went there on Friday 2/13/2015 and was told that the money could be paid that my boyfriend owed through the direct deposit even though I offered to pay for it in cash. The employee who helped me was pulled away by the bank manager (who is extremely rude and sarcastic) to open the vault and had his coworker reach out to fraud management/collections with no knowledge of the issue. Subsequently she hung up the phone and I was told it was too late to do anything the manager then told me that the original representative would be in on Saturday morning and would handle it first thing well when I went there on Saturday 2/14/2015 he looked confused as to why I was there and didn't start making any phone calls until I was sitting in front of him even though the manager said my account was going to be his first task that morning. So he caled and again they said they now needed to speak to the original investigator on the account to see if they would allow collections to take the past due funds and issue the remaining money to us. Well apparently it was too late again and the department wasnt open and due to the holiday on Monday they couldn't do anything until Tuesday. I called customer service after I left the branch and they told me that they were able to speak to the collections department who would take care of it Tuesday when the Federal Reserve opened. The assistant manager told me Saturday he'd call me Tuesday morning and of course never received a phone call so I called and again he was still waiting to hear back from the investigator. I called customer service again today and was told that I needed to refer back to the branch. I called the branch again around noon and was told that the original investigator supposedly said that the money would have to be returned to the company who issued it. I spoken to customer service again and was told that the information the bank had given me was completely incorrect all along and was told that it seemed like they were playing games with me and not handling the issue correctly. I went into the branch were again I was disrespected by the manager and assistant manager. I have since requested that my money be returned to the original company and that my account be closed. I will never recommend anyone to TD bank because they have horrible customer service and the branches aren't trained properly each representative in the bank gives a different story. Maybe the regional manager needs to send a secret shopper into the bank and see how disrespectful their managers are.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hicksville Branch at Hicksville, NY
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We need better manager
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by Tcoelho13, Feb. 15, 2015
The manager don't help at all. Look like she owned this place. Give attitude to employees and costumer. I do not appreciate this is not convenient TD
I'm sorry
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tcoelho13, Feb. 15, 2015
The manager don't help at all. Look like she owned this place. Give attitude to employees and costumer. I do not appreciate this is not convenient TD
I'm sorry
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
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Very bad experience even though they claim to be "Legendary"
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by bugbeea15, Jan. 22, 2015
My experience is probably much like many in this country, plagued by big banks being just that, big banks focused on themselves, not their clients. Against my better judgement, my wife and i kept her account here after college thinking, "hey, why not?". On New Years eve, my wife and I decided to celebrate as we hadn't been out in awhile because of our recent addition to our family, our beautiful little boy whom we loved spending time with. My mother in-law demanded that my wife and i spend some time together and offered to take him for the night so we could celebrate my birthday and the new year together. We paid our bills like a normal family, before going out so we could feel better about spending a little out on the town. While out, we had fun, bought some drinks, played games with our friends and celebrated the new year and felt young again, which was awesome! Looking at our account throughout the night it didnt appear that we had gone over in any way. We even deposited a check directly into our checking account. A few days later we notice a charge on our account of $175, not knowing why that money was being taken out. We call and find out it was a lump of overdraft fees that were taken because the bills and our night out had all come out at the same time and our check hadn't fully gone through until three days after causing our account to go under. We have a modest amount in our savings of a couple thousand dollars that could easily have covered all of our bills and our night out, but none of the staff could find a resolution that served us. It was our first hiccup in two years of being with the bank, but all that "they were allowed to refund was $70" at one location but at another the could "only do $35". I understand overdraft fees and what they are for. None of the managers could offer me anything more even though we have been what I would consider good bank customers and made one simple mistake, our mistake being we thought the check we deposited would cover the balance of the bills and our night out. Many of my colleagues have stated that at their banks, it has never been an issue. People make mistakes and their banks understand that. Apparently the "Legendary" service of TD Bank is code word for "awful and we will take your money any way we can". I will be moving my trading account from TD Ameritrade and closing my checkin/savings account in this bank. I would never recommend this bank to anyone that I know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Junction Branch at Essex Junction, VT
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bugbeea15, Jan. 22, 2015
My experience is probably much like many in this country, plagued by big banks being just that, big banks focused on themselves, not their clients. Against my better judgement, my wife and i kept her account here after college thinking, "hey, why not?". On New Years eve, my wife and I decided to celebrate as we hadn't been out in awhile because of our recent addition to our family, our beautiful little boy whom we loved spending time with. My mother in-law demanded that my wife and i spend some time together and offered to take him for the night so we could celebrate my birthday and the new year together. We paid our bills like a normal family, before going out so we could feel better about spending a little out on the town. While out, we had fun, bought some drinks, played games with our friends and celebrated the new year and felt young again, which was awesome! Looking at our account throughout the night it didnt appear that we had gone over in any way. We even deposited a check directly into our checking account. A few days later we notice a charge on our account of $175, not knowing why that money was being taken out. We call and find out it was a lump of overdraft fees that were taken because the bills and our night out had all come out at the same time and our check hadn't fully gone through until three days after causing our account to go under. We have a modest amount in our savings of a couple thousand dollars that could easily have covered all of our bills and our night out, but none of the staff could find a resolution that served us. It was our first hiccup in two years of being with the bank, but all that "they were allowed to refund was $70" at one location but at another the could "only do $35". I understand overdraft fees and what they are for. None of the managers could offer me anything more even though we have been what I would consider good bank customers and made one simple mistake, our mistake being we thought the check we deposited would cover the balance of the bills and our night out. Many of my colleagues have stated that at their banks, it has never been an issue. People make mistakes and their banks understand that. Apparently the "Legendary" service of TD Bank is code word for "awful and we will take your money any way we can". I will be moving my trading account from TD Ameritrade and closing my checkin/savings account in this bank. I would never recommend this bank to anyone that I know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Junction Branch at Essex Junction, VT
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by k44morphs 2015-02-02 20:46:36
Ok people, here's what all you "should" have been told:
1) If acct opened w/in 30 days, ne checks deposited from another bank or unknown employer, it's TD's discretion to hold it 7-10 "business days" til it clears;
2) any checks you deposit, if your acct is "over" 30 days old, from another bank could take 3-7 "business days" to clear;
3) if you have enough funds in your acct to cover the check amount you're depositing then ask the teller to cash tbe check & deposit the monies as "cash" to stave off possible overdraft fees;
4) if you are depositing a check drawn on another bank & your account is not new, (over 30 days old), TD's policy is to make $100 of it available to you right away until that deposit fully clears...
v.
*I am a former employee who provided impeccable svc to my customers but due to medical problems & a reallllly Crappy manager, I left after 18mos. I agree, the service you received was "Totally" inadequate & you should email corporate in Mt Laurel, NJ with these specifics. You can find the info on the TD website. Also, even tho all this info is in the deposit brochure you received with your starter folder when you 1st opened your acct, no one ever truly reads all tbat so I always gave my clients those tips when tbey were at my desk, opening tbeir accts. Btw, there was just a class action suit against TD for just tbat same overdraft problem...clients won. I tbink you can find tbe specifics online but I don't hv a link...try googling it. God Bless & Good Luck
1) If acct opened w/in 30 days, ne checks deposited from another bank or unknown employer, it's TD's discretion to hold it 7-10 "business days" til it clears;
2) any checks you deposit, if your acct is "over" 30 days old, from another bank could take 3-7 "business days" to clear;
3) if you have enough funds in your acct to cover the check amount you're depositing then ask the teller to cash tbe check & deposit the monies as "cash" to stave off possible overdraft fees;
4) if you are depositing a check drawn on another bank & your account is not new, (over 30 days old), TD's policy is to make $100 of it available to you right away until that deposit fully clears...
v.
*I am a former employee who provided impeccable svc to my customers but due to medical problems & a reallllly Crappy manager, I left after 18mos. I agree, the service you received was "Totally" inadequate & you should email corporate in Mt Laurel, NJ with these specifics. You can find the info on the TD website. Also, even tho all this info is in the deposit brochure you received with your starter folder when you 1st opened your acct, no one ever truly reads all tbat so I always gave my clients those tips when tbey were at my desk, opening tbeir accts. Btw, there was just a class action suit against TD for just tbat same overdraft problem...clients won. I tbink you can find tbe specifics online but I don't hv a link...try googling it. God Bless & Good Luck
Mortgage
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by Rednlh, Jan. 20, 2015
For anyone interested in using this bank for a house loan. I strongly advise you to reconsider, even if it is the last one on the block or within a 100 miles. I have been getting the run around as to when my builder will receive his check. I have sent emails and called, but everyone assures me they will get paid. Even today, my house was delivered and still the builder has not been paid. I had to wait for a closing date, after being promised over 6 months, but always one more paper had to be filled out. Our builder has filled out the paperwork specifically how they want it, and still he hasn't been paid one cent! He will not be using your services as well. How can a bank call themselves a friendly service to the public, when EVERYTHING is a delay? NO ONE knows what they are doing. Do not use this bank for any loans EVER. They will procrastinate and give you the run around. I have also looked up reviews on this bank and there are many warnings against using your services. After my house is installed and we FINALLY (after waiting and waiting for closing dates and payments, false promises, etc.)I am going to send my complaint to the Better Business Bureau against your customer service department and competency of your bank. If I had known, I would have waited and used someone else! Please heed my warning. Thank you.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fairfield, Me Branch at Fairfield, ME
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Rednlh, Jan. 20, 2015
For anyone interested in using this bank for a house loan. I strongly advise you to reconsider, even if it is the last one on the block or within a 100 miles. I have been getting the run around as to when my builder will receive his check. I have sent emails and called, but everyone assures me they will get paid. Even today, my house was delivered and still the builder has not been paid. I had to wait for a closing date, after being promised over 6 months, but always one more paper had to be filled out. Our builder has filled out the paperwork specifically how they want it, and still he hasn't been paid one cent! He will not be using your services as well. How can a bank call themselves a friendly service to the public, when EVERYTHING is a delay? NO ONE knows what they are doing. Do not use this bank for any loans EVER. They will procrastinate and give you the run around. I have also looked up reviews on this bank and there are many warnings against using your services. After my house is installed and we FINALLY (after waiting and waiting for closing dates and payments, false promises, etc.)I am going to send my complaint to the Better Business Bureau against your customer service department and competency of your bank. If I had known, I would have waited and used someone else! Please heed my warning. Thank you.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fairfield, Me Branch at Fairfield, ME
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I just want to close my accounts!
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by Bromor, Dec. 24, 2014
I moved from ny to nc, I submitted a notarized letter requesting to close both my savings and checking accounts as the nearest td branch is 78 miles away from me. No one knows what happened to my request and online customer service keeps telling me to call my branch. By the way, when I call my branch in NY they pick up the phone and hang up. So frustrating.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on TD Bank, Morganton Branch at Morganton, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bromor, Dec. 24, 2014
I moved from ny to nc, I submitted a notarized letter requesting to close both my savings and checking accounts as the nearest td branch is 78 miles away from me. No one knows what happened to my request and online customer service keeps telling me to call my branch. By the way, when I call my branch in NY they pick up the phone and hang up. So frustrating.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on TD Bank, Morganton Branch at Morganton, NC
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Very bad customer service
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by Tdbankisbad, Nov. 25, 2014
Have no respect for customers and very rowdy attitude ! They don't call back if you complain about any thing says oh we will talk to our manage and will give you call and resolve problem for next time! I never got call so I call to check and I gave person name and ask her what happend and she said I remember taking to you ! Have no curtsy to say thank you and sorry very inappropriate response to any question and lake of knowledge!! Td bank at montgomery vill pa bathlehem pike
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Montgomeryville Branch at Montgomeryville, PA
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Overall Ratingby Tdbankisbad, Nov. 25, 2014
Have no respect for customers and very rowdy attitude ! They don't call back if you complain about any thing says oh we will talk to our manage and will give you call and resolve problem for next time! I never got call so I call to check and I gave person name and ask her what happend and she said I remember taking to you ! Have no curtsy to say thank you and sorry very inappropriate response to any question and lake of knowledge!! Td bank at montgomery vill pa bathlehem pike
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Montgomeryville Branch at Montgomeryville, PA
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TDBANK is the worst
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by soukup76, Oct. 28, 2014
To many hidden fees. This bank is borer line corrupt. Half the processing time and fee's they do on normal transactions should be illegal. Worst bank possible in my opinion. Go to a credit union.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Stratford,ct Branch at Stratford, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby soukup76, Oct. 28, 2014
To many hidden fees. This bank is borer line corrupt. Half the processing time and fee's they do on normal transactions should be illegal. Worst bank possible in my opinion. Go to a credit union.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Stratford,ct Branch at Stratford, CT
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Incompetence Plus at TD Bank
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by patrickbrendan, Sep. 24, 2014
Tried to re-finance my home through TD Bank but the reprsentative was incompetent. I eventually went elsewhere.
The biggest problem I had was incredibly poor information associated with the establishing of a trust account. I was told that the trust needed certain language. After two trips to the bank and 3 weeks time, I complied only to be told (twice) that the trust language was insufficient. I was trying to put $500,000 into a TD account for this trust.
Because of the delay and wrong advice, I went to Wells Fargo and in 45 minutes the trust account was set up.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Whitehouse Branch at Whitehouse Station, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby patrickbrendan, Sep. 24, 2014
Tried to re-finance my home through TD Bank but the reprsentative was incompetent. I eventually went elsewhere.
The biggest problem I had was incredibly poor information associated with the establishing of a trust account. I was told that the trust needed certain language. After two trips to the bank and 3 weeks time, I complied only to be told (twice) that the trust language was insufficient. I was trying to put $500,000 into a TD account for this trust.
Because of the delay and wrong advice, I went to Wells Fargo and in 45 minutes the trust account was set up.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Whitehouse Branch at Whitehouse Station, NJ
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customer
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by Bita, Sep. 22, 2014
TD bank is was a mistake that I made generaly I went back 3 timmes to finish one job and still is not done . TB bank Staff needs traning .Constantly need to call center to get traning while customer is sitting in front of them . I felt unsecure dealing with TB bank .Hope to transfer my money to other bank But staff are friendly polite But this is not why I go there .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Longmeadow Branch at Longmeadow, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bita, Sep. 22, 2014
TD bank is was a mistake that I made generaly I went back 3 timmes to finish one job and still is not done . TB bank Staff needs traning .Constantly need to call center to get traning while customer is sitting in front of them . I felt unsecure dealing with TB bank .Hope to transfer my money to other bank But staff are friendly polite But this is not why I go there .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Longmeadow Branch at Longmeadow, MA
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mortgage application
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by CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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mortgage application
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by CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
Was this review helpful to you? Yes, No Report Abuse
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Diss9eervice Service
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by Disservice, Aug. 19, 2014
They offer a SERVICE to all their GOOD customers that is such a disservice. I am contacting the newspaper they will love this article. You need to have the money in the bank to cash a check but have the worst credit and be overdrawn continuously and you can take all the cash you want out of the ATM. That is a servie we offer our GOOD customers. Then we wack them with a huge fee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greendale Branch at Worcester, MA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Disservice, Aug. 19, 2014
They offer a SERVICE to all their GOOD customers that is such a disservice. I am contacting the newspaper they will love this article. You need to have the money in the bank to cash a check but have the worst credit and be overdrawn continuously and you can take all the cash you want out of the ATM. That is a servie we offer our GOOD customers. Then we wack them with a huge fee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greendale Branch at Worcester, MA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by jriz1219 2014-12-11 08:06:12
ummm of course u have to have money in the bank to cash a PERSONAL CHECK from ANOTHER BANK!! whos gonna be responsible for the money if there is insufficient funds in the acct that the check was written from?? if it is a payroll check or certified then u dont need the $$ to cover it but every bank is like that!! what r u gonna say to the newspapers lololol?!?!?
by Littlebiglady 2015-02-24 10:06:34
So... you are contacting the newspaper because you brought in a foreign check to cash against your account at td bank that did not have sufficient funds to cover that check? Because it doesn't quite work that way.
checking account
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by babygirl796, Aug. 12, 2014
Opened a checking account on Thursday deposited a payroll check.and I can't get access because it hasn't clear. And I know that's a lie. I cash this check at a cashier and they made me wait ten minutes that was how long it took to clear. So now it's Tuesday and it still hasn't clear I have bills that I needed to pay and I can't.Every other bank I've been with is great never had this problem. This bank is really awful. I should have known better.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Farmingville Branch at Farmingville, NY
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby babygirl796, Aug. 12, 2014
Opened a checking account on Thursday deposited a payroll check.and I can't get access because it hasn't clear. And I know that's a lie. I cash this check at a cashier and they made me wait ten minutes that was how long it took to clear. So now it's Tuesday and it still hasn't clear I have bills that I needed to pay and I can't.Every other bank I've been with is great never had this problem. This bank is really awful. I should have known better.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Farmingville Branch at Farmingville, NY
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by Scoobyfish 2014-12-23 07:29:39
Baby girl- checks take note than 10 minutes to clear......
by Littlebiglady 2015-02-24 10:03:30
Hunny a check takes 5-7 business days to clear. It goes through a process where td bank accepts your check for deposit, sends the image through to back office operations to process the check, they send the image after the process it to the federal reserve, the federal reserves sends the check image to the bank it was drawn oN, that bank sends notice to the federal reserve saying we will or won't pay item, federal reserve sends back to td to say item is or isn't cleared, then td bank gets money for the item. all of that takes much more than 10 minutes. Plus your account os very new. Td bank doesnt have much a relationship with you yet to take a chance on you and say ok your check is usually good so I'll take a risk. Toi would be surprised how many corporations don't have money in their accounts. When u go in front of a cashier at a check cashing place they have a system that facilitates them cashing that check for you. They are not banks.
Sunday Hours
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by ginijost, Aug. 09, 2014
I'm new in Kennett Square, I drove to the Hochessin branch on Sunday, I arrived 3:05 p.m. & the branch was closed. Outside the hours read Sunday close at 3, on the website reads Sunday close at 4 p.m.
Do you think I was upset?
I wish you opened a branch in Kennett Square, Pa.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ginijost, Aug. 09, 2014
I'm new in Kennett Square, I drove to the Hochessin branch on Sunday, I arrived 3:05 p.m. & the branch was closed. Outside the hours read Sunday close at 3, on the website reads Sunday close at 4 p.m.
Do you think I was upset?
I wish you opened a branch in Kennett Square, Pa.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Not happy
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by Terrible, Jul. 15, 2014
Everytime I go into this bank it is a long wait. I'd just like to once go in and deposite a check without being frustrated. It seems like they are opening accounts or going though company payroll at the front windows. This should be done through customer service, Not the standard windows. It has never been better and it is time to move on. P.S. - They will call you at work to do survey's and customer service won't remove you from the list. Bye Bye!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Terrible, Jul. 15, 2014
Everytime I go into this bank it is a long wait. I'd just like to once go in and deposite a check without being frustrated. It seems like they are opening accounts or going though company payroll at the front windows. This should be done through customer service, Not the standard windows. It has never been better and it is time to move on. P.S. - They will call you at work to do survey's and customer service won't remove you from the list. Bye Bye!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Tcoelho13 2015-02-15 18:38:52
It's true this is not a convenient TD the manager never smile she has attitude problem with employees and client. When is busy she never helps, I'm tired to do business with Shrewsbury ma location
Totally unacceptable service
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by Jorose91, Jul. 10, 2014
This bank charged overdraft fees for a check deposited on Saturday that they did not deposit into the account until Monday. I asked the teller Sandy and she stated it would be available at midnight. So now I am responsible for $230 in overdraft fees that were not my fault. The staff is clearly trained incorrectly and they are always understaffed TD advertises The most convenient bank that is a load of garbage more like CONVENIENTLY TAKING YOUR MONEY.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Leicester Hwy Branch at Asheville, NC
9 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jorose91, Jul. 10, 2014
This bank charged overdraft fees for a check deposited on Saturday that they did not deposit into the account until Monday. I asked the teller Sandy and she stated it would be available at midnight. So now I am responsible for $230 in overdraft fees that were not my fault. The staff is clearly trained incorrectly and they are always understaffed TD advertises The most convenient bank that is a load of garbage more like CONVENIENTLY TAKING YOUR MONEY.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Leicester Hwy Branch at Asheville, NC
9 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by sjones 2014-07-22 21:51:56
The federal reserve is closed on the weekends and holidays, making it physically impossible for banks to fully process checks. That's why you must wait until Monday. Standard procedure at all banks and credit unions, no way around it.
by john1 2014-12-27 15:21:56
Had a misunderstanding with my accounts when I opened them and also when I went to link the accounts together. Didn't want anything to bounce. I had a problem with what I was told and what actually happened. Lisa in the Middletown branch near Red bank was awesome in helping me. I was a customer service executive at one time and know good service. Lisa gave Excellent customer service. I received up dates until my resolution. Keep up the good work.
Beware!
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by normaljoe, Jun. 22, 2014
About a year ago I went in to deposite $500.00 into my checking account due to checks I had writen that day, and wanted to make sure cleared. I gave the teller my drivers license, and he deposited the money. No sweat. But a few days later I go to withdraw money, and see my account is overdrawn $200.00 (I had previously told them I do not want overdraft protection on numerous occasions, yet they still cashed the checks, and charged me the fees.) I was furious, so I waited until monday and went in to talk to them. They had no record of my deposite, were rude, and did all but accuse me of lying about the money. Finally they called in the teller that had assisted me, and he remembered the transaction. After investigating, they realized that he had deposited the money into a non profit account which I am on the board of directors for. I had to jump through hoops to with the non profit due to the withdrawl, and fill out a bunch of paperwork, which was inconvinent. To make matters worse, after acknowleding that it was THEIR mistake, they still insisted I pay the extreamly high overdraft fees. I was so pissed off I just cut up the debit card, and refused to acknowledge the debt. It ended up costing me a few points on my credit report, but it's better than yielding to a bunch of thieves. I WILL NEVER bank with this bank again, and I will warn everyone I know what a horrible bank it is. I am now with wells fargo, and am completely happy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Morrisville Branch at Morrisville, VT
12 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby normaljoe, Jun. 22, 2014
About a year ago I went in to deposite $500.00 into my checking account due to checks I had writen that day, and wanted to make sure cleared. I gave the teller my drivers license, and he deposited the money. No sweat. But a few days later I go to withdraw money, and see my account is overdrawn $200.00 (I had previously told them I do not want overdraft protection on numerous occasions, yet they still cashed the checks, and charged me the fees.) I was furious, so I waited until monday and went in to talk to them. They had no record of my deposite, were rude, and did all but accuse me of lying about the money. Finally they called in the teller that had assisted me, and he remembered the transaction. After investigating, they realized that he had deposited the money into a non profit account which I am on the board of directors for. I had to jump through hoops to with the non profit due to the withdrawl, and fill out a bunch of paperwork, which was inconvinent. To make matters worse, after acknowleding that it was THEIR mistake, they still insisted I pay the extreamly high overdraft fees. I was so pissed off I just cut up the debit card, and refused to acknowledge the debt. It ended up costing me a few points on my credit report, but it's better than yielding to a bunch of thieves. I WILL NEVER bank with this bank again, and I will warn everyone I know what a horrible bank it is. I am now with wells fargo, and am completely happy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Morrisville Branch at Morrisville, VT
12 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by GailI 2014-06-25 15:05:18
I totally agree. I am closing my account - after more than 10 years! The customer service is atrocious and Branch Managers are ineffective! I personally was treated as if I didn't know what was going on and there has been no attempt to quickly rectify my ongoing problem with my account. Impossible to speak with any above Branch Manager level for satisfaction. I'm sure this note will go unnoticed as well. They really don't care!!
by credithelpforfree 2014-07-15 06:47:06
You can easily get that off your credit report also. e-mail me and I will tell you how. pamdavid7@aol.com
kollis
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by kollis, May. 29, 2014
I was a client but left due poor services but what really bothers me now is if I want to cash a check that is from their bank they charge a hefty fee.
So now I have a sign at my business that I will not accept checks from TD bank. Its my only way to protest this.Some of my customers are upset with this not so much with us but TD Bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Northampton Branch at Northampton, MA
4 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kollis, May. 29, 2014
I was a client but left due poor services but what really bothers me now is if I want to cash a check that is from their bank they charge a hefty fee.
So now I have a sign at my business that I will not accept checks from TD bank. Its my only way to protest this.Some of my customers are upset with this not so much with us but TD Bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Northampton Branch at Northampton, MA
4 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by kornb1ind 2014-06-12 10:16:34
all banks charge a fee to cash for non customer... BoA is $10.. TD is $7 WF is $8 (i think...it might of gone up)so to protest 1 bank for that is pretty ignorant on your part.. youre upsetting your clients on something that you have no control over. Its the real world get over it.. every business needs to make money.. im sure you have some charges your clients dont like but they accept it bc youre doing them a service.. same goes for banks and all business.
by Littlebiglady 2015-02-24 10:14:17
Hefty fee? It's $7. If you have a business how are you going to the bank to cash checks? Shouldn't they be made out to the business to be deposited to a business account? Because then there are no fees for that.
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