TD Bank, Mount Kisco Branch

Name:TD Bank, Mount Kisco Branch
Full Service Brick and Mortar Office
Review:347 client reviews
Location:193 East Main Street
Mount Kisco, NY 10549

Westchester County
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Phone:914-666-5841
Office Hours:Sun: 11:00 to 16:00
Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 20:00
Fri: 08:30 to 20:00
Sat: 08:30 to 15:00
Drive-up Hours:Mon-Fri 7:30-8:00
Sat 7:30-6:00
Sun 11:00-4:00
Branch Deposit:$223,318,000
FDIC Cert:#18409
Established:2004-12-18


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1326, view all, view on map
Website:http://www.tdbank.com
Total Assets:$230,280,000,000
Total Deposits:$192,258,068,000
Total Equity Capital:$30,121,727,000
Total Domestic Office Deposits:$191,638,468,000
Net Income:$1,119,214,000
Quarterly Net Income:$233,017,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:3%
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Client Review

347 client reviews of TD Bank scored 2.5 out of 5.

TD Bank Chestnut Hill convenient but customer service fails
Overall Rating
by Katlive, Mar. 10, 2015

I have been a going time of customer of this bank and I am still treated as if they don't know me.. None of the tellers seem to know or care about how transaction affect the account in terms of timing of deposits and debits.  I have been told things that weren't true causing account overdrafts even when the money was there then they will not work with you to resolve issues.  "They are always right" They just seem to want to make fees off their customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chestnut Hill Branch at Philadelphia, PA
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Nearly shortchanged on CD interest
Overall Rating
Office Environment & Staff
Waiting Time
by StarD, Mar. 07, 2015

I went to redeem two 13-month CDs that had matured.  Diane showed me the amount I was to receive.  The amount was lower than what I had been expecting based on my monthly statements.  She said that was what her "computer" was showing.  Luckily I had brought with me my two letters from TD reminding me that my CDs were about to mature.  On the top of each letter was the dollar value amount of my CD, which was greater than the amount Diane's computer was showing.  So she goes to the area behind the tellers and says she is going to check what the right $ amount should be.  Lo and behold, she comes back and tells me that I was right.  But she offered no explanation why her computer showed a lesser amount than what I was due.  Makes me wonder how many people have been shortchanged on their interest.  Lesson here - bring your OWN documentation. Don't rely on what their computers say!

Also, this branch is severely understaffed on weekends, when most people do their banking.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Old Bridge Branch at Old Bridge, NJ
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What a surprise!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Clover17, Feb. 18, 2015

I've been a loyal customer for many years. The staff has always been friendly and professional. A woman, Karen, waited on me, and I couldn't believe her poor attitude. The first thing I saw was Karen, an angry looking woman holding her head up with her hand! She treated me in a robotic manner, and gave me the impression I was bothering her. Next time I go into the bank, I will definitely ask for someone else to help me if she is there. Before Karen, I would give this bank an overall rating of five stars. I don't deserve an "attitude" from an employee of my bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roseland Branch at Roseland, NJ
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by Bernie11 2015-02-21 08:36:21
I've never had to wait so long in line at the bank before in my life. Horrible service I will be withdrawing my money shortly there are never enough tellers. I have complained to the branch before but they just don't care
by Littlebiglady 2015-02-23 17:11:43
Bernie, when i was the manager there i would beg for more tellers. The stores run on a certain model in terms of scheduling employees and many factors play into that model from customer service levels to payroll budget. It really isn't that they don't care in the store. It's stressful enough having people yell in your face because they think you are moving too slow and there is a line out the door and the are only 3 tellers. So believe me if they could do something they would. I advise everyone to write to corporate about that. The staff count is not within the control of any of the employees in the store. Not even the store manager. This is why the employees leave after a while. Everyday is a bad day at work and The stress is beyond unimaginable so they are just cranky all day because they see no relief coming to fix that (not an excuse, just the real reason why).  If the staffing model was improved the service would be so much better.

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