TD Bank, Merritt Island Branch

Name:TD Bank, Merritt Island Branch
Full Service Brick and Mortar Office
Review:378 client reviews
Location:250 Merritt Island Causeway
Merritt Island, FL 32952

Brevard County
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Phone:321-459-3348
Office Hours:Mon-Wed 8:30-5:00
Th-Fri 8:30-6:00
Sat 8:30-3:00
Sun 12:00-4:00
Drive-up Hours:Mon-Fri 8:00-6:00
Sat 8:00-3:00
Sun 12:00-4:00
Branch Deposit:$78,700,000
FDIC Cert:#18409
Established:1998-12-28


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1257, view all, view on map
Website:www.tdbank.com
Total Assets:$288,294,007,000
Total Deposits:$246,420,895,000
Total Equity Capital:$37,189,703,000
Total Domestic Office Deposits:$246,420,895,000
Net Income:$1,553,838,000
Quarterly Net Income:$176,389,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:2%
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Client Review

378 client reviews of TD Bank scored 2.5 out of 5.

Helped with settlement
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by alanbeard, May. 09, 2018

We have been long time users of this branch.   Recently was settling on a property in North Myrtle Beach where the paperwork was done via mail-in.   Ashley at TDBank helped us with the paperwork, the public notary, made copies for us, and helped us with some other account work at the same time, including changing our savings account type to get a better rate.   This was the least stressful of any transaction on this settlement and it is so much appreciated.  Thanks Ashley.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Foxborough Branch at Foxboro, MA
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Poor management delivers poor customer service
Overall Rating
Office Environment & Staff
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by readinprivate, May. 07, 2018

(excerpted from my Yelp and Google reviews)

My father passed away in 2017. It was hard. He was a customer of this bank (Billerica, MA branch). As part of our probate process, and as a trustee of his "estate", I  created a new trust account here. This was a mistake.

One of the few real elements in my father's "estate" were savings bonds; some as old as 30 years. These were in his name and sometimes, also included my mother's name (also deceased). The attorney for the probate process required me to go to the bank and cash these bonds in. The US gov't is pretty clear on the instructions for how to do this; they assume that any sensible bank would honor them. From the US Treasury website, "Go to a financial institution that pays savings bonds and show adequate identification and any supporting documents that may be required. Before going, it might be helpful to call the financial institution to find out what adequate identification and supporting documents will be needed for your situation."

I did exactly this by visiting this branch...three times. Each time I went, a different set of rules were applied. At times, during these visits, some (but not all) of the bonds were permitted to be cashed. I eventually negotiated to be able to cash all of them on my next visit. When I returned, I had the distinct displeasure of having to interact with managers Sergio and Cheryl.  The summary ask was that I needed to come back with a new piece of information - this time my Mother's death certificate. Understandably, I felt as though the pieces were moving across the board in arbitrary patterns and asked if they could provide a clear list in writing of what was needed in order to finally close on this task. The answer, "No. we can't provide every bank policy in writing. we are too busy for that." My question back, "I understand that it's not standard practice, but given that each time I return, there are new people and new rules, would you be kind enough to summarize these in writing as you will honor them?" Cheryl's reply, "No. I told you verbally and that's all I'm going to do." It wasn't just the words; it was the smirk, the seeming pleasure in making this difficult and kafka-esque that really caught my attention.

I will, of course, be removing every dime I can from this bank once the probate is fully settled for my Dad. But, I want to forewarn anyone that might consider doing business here that the people that work there whom I've encountered are the types of people a rationale person actively seeks to avoid, and this seems to be driven from the management level down into all who work there. Customer service is poor here. Be forewarned.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Billerica Branch at Billerica, MA
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Outstanding Service and Professional Team
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Louiseml, May. 01, 2018

We are Canadian citizens and TD clients in Canada and have recently returned from a trip to the USA.  During our visit in Asheville on April 2nd 2018, we decided to make a stop at TD Bank located on 200 College Street for enquiries.  As soon as we arrived, we felt welcomed and were greeted warmly by the staff.  The service we received was exceptional and highly attentive.  We wish to particularly command the Head Teller, Mrs Sylvia Taft, for the top notch service she has provided us.  Even though she was busy, she gently invited us to her office to discuss our needs, determine what kind of service would be more appropriate to us and provided us with options.  She was smooth in her approach, resourceful, definitely demonstrated people skills, efficient and she facilitated our task in solving issues and helped us decide on some products including informing us on relevant technology application.  No doubt to say that her assistance in the choice of the appropriate financial product will make our life easier for our future trips to the USA.  In addition, being in a supervisory role, Mrs. Taft, always kept an eye on the good run of the service at the bank.  As clients, we observed, as a whole, that the staff take great pride in their work and strive to provide the best service to the customer.  Thank you for a wonderful experience.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Asheville Branch at Asheville, NC
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All Reviews...

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