TD Bank, Mashpee Common

Name:TD Bank, Mashpee Common
Full Service Retail Office
Review:349 client reviews
Location:14 Bank Street
Mashpee, MA 02649

Barnstable County
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Phone:508-477-8492
Office Hours:Mon-Wed 8:00-6:00
Th-Fri 8:00-8:00
Sat 8:00-3:00
Sun 11:00-4:00
Drive-up Hours:Mon-Wed 8:00-6:00
Th-Fri 8:00-8:00
Sat 8:00-3:00
Sun 11:00-4:00
Branch Deposit:$40,280,000
FDIC Cert:#18409
Established:1995-05-08


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank, The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1328, view all, view on map
Website:http://www.tdbank.com
Total Assets:$230,280,000,000
Total Deposits:$192,258,068,000
Total Equity Capital:$30,121,727,000
Total Domestic Office Deposits:$191,638,468,000
Net Income:$1,119,214,000
Quarterly Net Income:$233,017,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:3%
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Client Review

349 client reviews of TD Bank scored 2.5 out of 5.

Extra 10 minutes doesn't apply in Roxbury branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DisappointedRoxbury, Jul. 07, 2015

Due to extra traffic on my way home on 7/6/15 I was running late to make a cash deposit, but was relieved to see a teller at the window when I arrived just a few minutes after 7pm.  The teller was talking to another woman who after a few minutes glanced my way, then the teller walked away.  I pushed the call teller button, and the woman said "we closed at 7", I told her I just wanted to make a cash deposit, she said "come back tomorrow morning".  I know I arrived almost 5 minutes after 7, but I thought TD advertised that they went the extra mile when it came to customer service, and stay an extra 10 minutes...not at Roxbury, I have 3 accounts at this bank, tellers are hardly friendly and barely look up at you inside and at the window.  In my experience here, the reps at the desks have been better at greeting customers than the tellers. Disappointed the "helpful 10 minutes extra rule" didn't apply to me. I would have given 2.5 stars, but it wasn't possible, (just like my deposit)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
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Daniel Vindheim - Excellent Employee
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Taquoshi, May. 25, 2015

In 2008, my mother passed away and we ended up opening an estate account with TD North Bank in Westport. It wasn't super smooth sailing, but the staff was helpful and when the estate checks arrived after a month long wait with a $36.00 bill, they moved quickly to resolve the issue.  After a year or so we closed out the estate, life went on.  I wasn't terribly fond of TD, it was an okay bank.  

However, in 2012, we were informed that our parents were awarded some money from a major class action settlement (long, involved story) and for some reason the checks could only be made out in our parents' names (even longer, more involved story). On the advice of an estate lawyer, I returned to TD North in 2014, which had changed its name and location during the intervening years to reopen the estate account. I arrived at the Westport office armed with death certificates, obituaries, copies of probate papers, notarized affidavits, copies of the wills, and the voluminous correspondence between the class action attorneys and me.

Mr. Daniel Vindheim, the store supervisor, greeted me the moment I walked in, asked how he could help, and escorted me to his desk.  He listened patiently as I handed over document after document about the issue. At the end of my explanation, he calmly said, "Okay, so we're reopening your mother's estate account to accept the settlement payments. Let me get the original documents and they we will be all set." Forty-five minutes later, I had the account set up and ready to go.   Six months later, the class action suit checks came and I went to the bank to close the account. Daniel gave me a big smile when I arrived and said that normally, he was concerned when accounts were closed, but this time, he was happy for us.

I now have a small account at the Westport branch, and also used their investment services. Also just a quick shout out to Joseph Coverson for handling that currency exchange and the set up of the maintenance account for me.

When I go to the Westport office, I drive past at least one other branch, but I will continue to patronize the Westport office and encourage others to do so, also.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Westport/Downtown Office Branch at Westport, CT
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TD Bank Chestnut Hill convenient but customer service fails
Overall Rating
by Katlive, Mar. 10, 2015

I have been a going time of customer of this bank and I am still treated as if they don't know me.. None of the tellers seem to know or care about how transaction affect the account in terms of timing of deposits and debits.  I have been told things that weren't true causing account overdrafts even when the money was there then they will not work with you to resolve issues.  "They are always right" They just seem to want to make fees off their customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chestnut Hill Branch at Philadelphia, PA
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by cattle 2015-05-05 20:01:53
TD staff knows my name and are always helpful

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