TD Bank, HORSHAM BRANCH

Felt very discriminated
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by xxxhyoi, May. 14, 2014

I've been with TD Bank over six years and my overall experience at TD Bank was great. Most of the time staffs were very friendly and welcoming. Recently, I went to the bank to cash out big amount of money and was disappointed by the service I had received and even felt very discriminated. This friendly guy teller was helping me out and I guess he had to discuss this with other lady teller and this lady teller was just plain rude. She was stating something like "why is she getting so much money out" with an attitude and annoyance as if I can't understand her, and she was speaking this loudly. So for some reason I apologized and explained myself and lady teller just completely ignored me and rolled her eyes. At that moment I don't know why I have apologized and even had to explain myself to her. I mean it is my business. So while this guy teller went to go get some cash, I checked my balance on mobile app and noticed that my account was low in balance. So I asked if I can deposit some of the money I'm cashing out into my account and this lady teller was making side comments like "oh now she wants to deposit" as if I can't understand her again. So when I heard that comment I explained myself to her and she just completely ignored me as if she did not hear and walked away into the other room. As I was walking out of the bank, I felt very discriminated and wondered if she would have treated other clients that were non-Asian the way she have treated me -- to speak her mind freely as if I am non-existent in that presence. And she wasn't even the one helping me out, I don't understand why she have so much to say.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Horsham Branch at Horsham, PA
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UNBELIEVABLY RUDE CUSTOMER SERVICE
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by tnocero, Jan. 02, 2014

I just returned from the TD Bank in Horsham, PA. The Branch address is 929 Horsham Road.  I received a $50.00 Visa Debit card that was issued by TD Bank. I went into the branch just to inquire on how I can convert the card into cash.  I wanted to purchase a Cashiers Check.  From the moment that this prick said, "May I help you" in the most depressing voice ever, he had this look on his face like I was stupid.  I asked him if I could purchase a Cashiers Check.  He said, "No" with no explanation whatsoever.  Infact, he was so rediculously rude, that the other tellers noticed and had to answer my questions because apparently this person you have working at that specific branch either hates his job or hates his depressing life.  I'VE NEVER IN MY LIFE BEEN SO PISSED OFF AT THE WAY A SIMPLE LITTLE BANK TELLER TREATED ME.  I WANTED TO WIPE THAT GOD DAMN SMUG LOOK OF OF HIS UGLY ASS FACE. As I walked away, I turned back and caught him giving me a look as to say that I was stupid. HOW DARE HIM GIVE ME LOOKS LIKE I WAS ASKING STUPID QUESTIONS. I wish I got his name, because this person should be terminated IMMEDIATELY. HE WAS SO STUPID THAT HE COULDN'T EVEN ANSWER MY QUESTIONS.  I DON'T UNDERSTAND WHY I CAN'T PURCHASE A CASHIERS CHECK WITH THIS VISA.  HE SAID IT WAS TO MAKE PURCHASES WITH. WELL, DUMBASSES..... ISN'T BUYING A CASHIERS CHECK A PURCHASE??? I expect a return response. I expect an apology. I thought your bank was the worst to begin with, that's why I pulled every dime from my account a few months ago, but after the behavior that your teller had today, all it did was confirm what a horrible bank you really are.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Horsham Branch at Horsham, PA
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