TD Bank, Review

Tuesday us
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by Tuesdayus, May. 16, 2014

Horrible wait time, horrible pending time, horrible fees. Removing my money immediately. Ps can't stand the small town chattiness!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Aiken Main Branch at Aiken, SC
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INconvenient Bank
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by m20015937, Apr. 29, 2014

I have had the worst experience with TD Bank. They have constantly created issues that I have never had with a bank. When I called this location and spoke to the manager I have never talked with such an unprofessional woman. She was very very rude and not helpful AT ALL. I could go on and on about all of the issues I have had within just ONE YEAR of banking with them. TD Bank is not a good bank AT ALL. I will never go back to their banking system.

* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Shiland Branch at Rock Hill, SC
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Not My Fault
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by BadlyTreatedExec, Apr. 28, 2014

I have had a checking account here for years and then they played funny business with a PENDING charge and bounced one of my checks -- to a CHURCH. I am depositing paychecks twice a months for THOUSANDS of dollars and they bounced a tiny check because of something they THOUGHT might clear.

SO I went in to inquire about overdraft protection. The customer service rep seaid to open a SAVINGS it was the only way to ensure and there would be an automatic transfer of my funds if needed. What a joke.

Put $5000 in savings and as soon as my account ran low they...bounced five checks!!! Yes, because something pending came in. PENDING!??? And again to my church and others. I was FURIOUS. When I called and said there is FIVE THOUSAND DOLLARS SITTING IN SAVINGS the woman said - "Oh the rep who did this works in another branch now. He opened your savings but never connected it for overdraft."

Nevermind my embarrassment. Frustration and the fees they had the nerve to charge me. There is ZERO accountability. I had to fill out the same paperwork AGAIN and now it is supposedly linked - while I change banks NEVER AGAIN TO TD.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Tyson Corner Branch at Vienna, VA
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Satisfied customer until now
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by Misseatontown, Apr. 22, 2014

I loved the convenience of this bank, and it takes a lot to get me angry. But yesterday my landlord called me saying I was 20 days late with my mortgage payment (yes, mortgage. Not rent) I have a home that is owner financed. I have good credit and I make sure all my bills are paid on time. On April 4th when I went in to pay my April mortgage, the teller (who was particularly annoying, telling me i should smile more) wrote MY account number for the deposit INSTEAD of my landlords. He called me 20 days later asking where his money was. I was embarrassed, and appalled. How could a bank make such a careless error when it came to half of a thousand dollars? She should have ceased annoying conversation and been more careful with my money. Not to be rude but all the poor guy wanted was his monthly payment and I was completely humiliated.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Eatontown Branch at Eatontown, NJ
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The most convenient but worst service-oriented Bank
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by Romanholiday, Apr. 15, 2014

You call the branch and you will have at least 20 rings to talk to real person. You visit the branch and you have to wait
at least 10 min. to talk to someone.
The branch manager is icy cold, worst service-oriented. Never say I am sorry.
She does't have any consideration for the clients.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Bedford Branch at Bedford, MA
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Poor Service, Impolite, Unprofessional
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by JohnJR, Apr. 12, 2014

I went to the Wall St branch and it is very disorganized. I tried to obtain assistance from the male suits on the right who sit at empty desks. They all ignored me. Only one had a customer. They avoided eye contact. I asked one of them if I could get assistance. He said I had to wait for a customer representative and walked away. I waited about ten minutes and no one was assisting me. On the left side of the bank there were two female employees who seemed to be working much harder than the male suits. But I had no idea what they were doing. I observed customers arrive after me and they assisted them. I left frustrated and unassisted with my banking business. I will try another branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 2 Wall Street Branch at New York, NY
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They lie, and then say it wasn't them!!!
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by butchcassidy, Apr. 11, 2014

This bank will tell you one thing, then act upon something totally different and blame the other person for not giving the right info. This has happened many times, they all should be held accountable for anything one of their employees say, each is a spokesperson for that business. They stink, they lie and you pay the price...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bridgton Branch at Bridgton, ME
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Customer Service
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by unhappycustomer2070, Apr. 10, 2014

The bank manager is not courteous. Very abrupt. Does not smile. Cold as ICE! If it were up to me, I would withdraw all our company money from this bank yesterday.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fort Lee Branch at Fort Lee, NJ
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Edgar screwed us again
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by raypanther, Mar. 25, 2014

I was out of town and did not have my account log-on info with me.  I called the branch on Saturday at 2:45 p.m (they close at 3 p.m.) to check whether a $5,000 deposit has hit my account.  She seemed annoyed by my call and immediately put me on hold and never came back to the phone.  I was literally on hold for 30 minutes. By then the bank was closed.  I never got to talk to a person again and still had no way of finding out whether my deposit had hit.  That was dirty.  Considering I have three business accounts there, you would think they would treat their own customers better. That was a dirty tactic to avoid handling my request...a request that they could have handled in two minutes as I had my acct # with me.   

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Branch manager tried to steal money
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by raypanther, Mar. 25, 2014

Edgar a manager at the Liberia Branch in Manassas was playing stink finger with a female employee.  He then stole 10 dollars from a deposit. When he was ch alleged he said the money fell on the floor. I am withdrawing all of money after that experience.  Edgar is just a little flatus person.

* this review was made on TD Bank, Manassas/Liberia Branch at Manassas, VA
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mbacchione
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by mbacchione, Mar. 25, 2014

I called Customer Service and asked if I could have their Auditng Dept. phone number. I was told that Auditing would tell me the same thing, to come in and fill out a form. I was being stonewalled.  This is a total breakdown in the Branches controls. It goes against their policies and procedures when someone takes money out of your checking account who is not authorized. The Branch Mgr. and the VP in charge of consumer banking should be held accountable.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hazlet Branch at Hazlet, NJ
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Dr. Ledere
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by jbledere, Mar. 24, 2014

Terrible!!!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Montvale Branch at Montvale, NJ
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Left on Hold Until the Bank Closed!!!!
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by Noojin3, Mar. 22, 2014

I was out of town and did not have my account log-on info with me.  I called the branch on Saturday at 2:45 p.m (they close at 3 p.m.) to check whether a $4,000 deposit has hit my account.  She seemed annoyed by my call and immediately put me on hold and never came back to the phone.  I was literally on hold for 30 minutes. By then the bank was closed.  I never got to talk to a person again and still had no way of finding out whether my deposit had hit.  That was dirty.  Considering I have two business accounts there, you would think they would treat their own customers better. That was a dirty tactic to avoid handling my request...a request that they could have handled in two minutes as I had my acct # with me.  Their hours are good but their customer service is TERRIBLE!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Deerfield Beach Branch at Deerfield Beach, FL
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mrs
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by snowey, Mar. 06, 2014

NEVER IN MY LIFE SPOKE TO PEOPLE WHO DONT KNOW WHAT THEY ARE DOING ROBERT BANK MANAGER SHOULD BE FIRED ON THE SPOT RUDEST MAN  I EVER SPOKE WITH  I AM A PROFFESSIONAL THAT HAS DEALT WITH ATCO CHERRY HILL NJ BRANCHES QAND HAVE NEVER ERVER BEEN TREADED SO POURLY   THIS WILL NOT BE LET GO I WILL MAKE SURE IT TOLD TO ALL.. ESPECIALLY MY BANK  

* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cottman & Bustleton Branch at Philadelphia, PA
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Business owner
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by Tdcheltenham, Mar. 06, 2014

Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs  help and needs immediate attention to bring it to TD Bank standards.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
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Business owner
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by Tdcheltenham, Mar. 06, 2014

Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs  help and needs immediate attention to bring it to TD Bank standards.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
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Business owner
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by Tdcheltenham, Mar. 06, 2014

Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs  help and needs immediate attention to bring it to TD Bank standards.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
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TD Bank mailing monthly mortgage bills with incorrect amounts or not mailing them at all.
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by AvoidTDBank, Mar. 01, 2014

I refinanced with TD Bank one year ago. For some reason, they mail bills for mortgages monthly rather than sending me 12 payment slips at the beginning of the year. This year, they sent me a bill for the payment due March 1st, and I paid it, only to get a letter from them telling me I had paid the wrong amount. Well, I paid the amount on the bill. Apparently, they changed the escrow amount they wanted for the March first payment, but didn't update the bill. Fine, so I went to a branch and paid the difference. Normally, they send the bill to me 6-7 weeks before it is due. I am entering this on 3/1/2014, and I haven't received a bill for 4/1/2014 yet. Considering what happened with the previous bill, I was nervous. So I went online to pay the bill and their web site said it didn't recognize the loan number and zip code I entered, even though I was reading it off a previous bill as I typed and double and triple checked it. Okay, so now I go down to the branch to ask what is wrong, and the teller tells me she can't access any information about my mortgage other than my last payment. She told me I could call the mortgage department on Monday to get more information. As she tells me this she's sort of trying to hide the fact that she's laughing at me. Now I have to call the mortgage department on Monday and ask for their help to straighten out the second month in a row where they are making it hard for me to pay my mortgage. This is becoming a second job for me that I don't have the time for. When someone's credit is on the line, it is cruel to make it so difficult for the person to resolve issues with their account. If you want to avoid problems like this avoid TD Bank. I wish I could, but I can't get an interest rate this good if I refinance. I wish I had stayed with Beneficial Bank. I was with them 10 years for mortgages and never had a problem.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Marter Avenue Branch at Moorestown, NJ
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Poor Customer Service
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by Carletonsgirl, Feb. 21, 2014

This Brookline office tends to be run poorly with no care at all for customer service, and this office has consistently had a problem with just about every transaction, no matter how simple and this office gives us contradictory answers to our questions regarding the said problem as explained to us from other branches. The tellers and manager are rude and confrontational and tend to treat a problem with a high school like response, including but not limited to face twisting and eye rolling followed by a sarcastic "have a nice day!" and making you wait for an inordinate amount of time is not only childish but extremely unprofessional.  It is almost embarrassing to watch such antics and makes for a very uncomfortable banking experience. Not to mention the "problems" seem to be ONLY at this office and with simple banking transactions that should not warrant such over the top drama from management and tellers alike. Although once in a while we can get in and out quickly with no issues,not nearly often enough. We are to the point of dread and frustration when we have to go to the Brookline branch. We never have problems with other TD Bank branches so my advice would be to just avoid the Brookline NH office and do your banking in any of the many other offices available.


* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Brookline, Nh Branch at Brookline, NH
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Closing Down Account
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by catyler85, Feb. 13, 2014

I was asked to stop into a real branch in order to shut down my account. I stopped into this branch to do so, and was immediately told that I couldn't shut down my account. After getting on the phone with customer service to confirm that these were the exact directions I was given, they finally agreed to close the account for me (with an attitude). Days later I saw a transaction go through on the account after they PROMISED me that it was closed. My main problem was with the woman who was completely rude to me at the front desk. What a terrible experience.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 14th And 5th Branch at New York, NY
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