TD Bank, Chadds Ford Branch

Customer service
Overall Rating
by Tiffany33, Sep. 02, 2016

I have got the pleasure to work with J. Darrin Kenney. I must say, he was understanding and very helpful. He went out of his way to make sure that I was taken care of. This guy makes me want to keep coming back!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chestnut Hill Branch at Philadelphia, PA
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John C. Gowan
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Johnncal, Aug. 12, 2016

TD Bank and it's predecessor Commerce Bank has been our bank for over 30 years.  In all that time, I cannot recall one problem that the staff of the bank hasn't resolved with haste and to our total satisfaction.  Not only are the seasoned staff at our Devon branch delightful to deal with, but the younger staff, too, could not show more interest and enthusiasm in meeting our needs and being affable and professional in every respect

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Devon Branch at Devon, PA
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Terrible/Unprofessional Employee: Terri Urquhart
Overall Rating
Office Environment & Staff
Other Services
by unsatisfied7, Jun. 08, 2016

I have never had an issue with TD Bank before that hasn't been quickly resolved in a mature manor until today. I went into the Simsbury, CT location this morning because I had gotten a large amount of money broken down the day before by a manager named Terri Urquhart and I was short $60. I went back in hopes to clear up the issue and see if we could both figure out where that $60 was. I was polite and non accusatory towards her and in response Terri raised her voice at me, told me that I wasn't even paying attention when she was separating the money for me because I was chatty with another teller, and she interrupted me multiple times when I was telling her that I'm not saying she is in the wrong I just wanted to speak with her in hopes of us both brainstorming and going over what happened. She also wasn't listening to me when I was telling her how I wanted it broken down, and I had to tell her multiple times. Even after telling her multiple times, she would pick up the stack of $10's when I asked for $20's. Then I asked for a certain number of $20's and she didn't give me the right amount at first. She wouldn't even listen to me when I voiced my concern and that I was just trying to be extra careful and that's why I came back in; to try to figure out what happened and I thought speaking with the person I did the transaction with would be helpful.

I never asked for them to give me the $60.

She was very rude and almost made me cry due to her attitude towards me in front of 3 other tellers and 1 other customer, as she was yelling across from the room at me. Terri then goes and calls the place that I work and asks if the money was right and if there was $60 missing.

AT NO TIME DURING THE TRANSACTION DID I TELL HER THAT I WORKED AT THIS COMPANY OR THAT THE MONEY I HAD IN MY HAND WAS FOR THEM.

This was my personal money and when I went into work the next day, I found out that everyone there knew how much I had in my hand. That is personal information and I am horrified that Terri, a manager, would make assumptions such as this without calling ME instead since I was the person the transaction was with, and blurt out personal information to my place of work.

After my experience with Terri, I am now looking at other banks and will soon be switching over because I do not want to be affiliated with a company that allows their managers to treat their customers with disrespect.

I do want to say that the rest of the staff working was very polite and accommodating to me during Terri's attack. They were all so kind and reminded me of why I have stayed with TD for so long.

I am not the kind of person to write a review, but Terri was openly disrespectful and I will not be recommending TD Bank to anyone while she is still working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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