TD Bank, Review
TD Bank, Review
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based on 397 reviews| Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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Matthew
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by Matty, Dec. 10, 2014
Always receive a smile when I come in :)
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Matty, Dec. 10, 2014
Always receive a smile when I come in :)
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Very bad customer service
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by Tdbankisbad, Nov. 25, 2014
Have no respect for customers and very rowdy attitude ! They don't call back if you complain about any thing says oh we will talk to our manage and will give you call and resolve problem for next time! I never got call so I call to check and I gave person name and ask her what happend and she said I remember taking to you ! Have no curtsy to say thank you and sorry very inappropriate response to any question and lake of knowledge!! Td bank at montgomery vill pa bathlehem pike
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Montgomeryville Branch at Montgomeryville, PA
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Overall Ratingby Tdbankisbad, Nov. 25, 2014
Have no respect for customers and very rowdy attitude ! They don't call back if you complain about any thing says oh we will talk to our manage and will give you call and resolve problem for next time! I never got call so I call to check and I gave person name and ask her what happend and she said I remember taking to you ! Have no curtsy to say thank you and sorry very inappropriate response to any question and lake of knowledge!! Td bank at montgomery vill pa bathlehem pike
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Montgomeryville Branch at Montgomeryville, PA
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Waited 38 minutes in line drive thru
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by Backlash, Nov. 22, 2014
I would like to make you aware of my experience today at my home TD Bank in Deptford, NJ. I arrived at the drive thru at 3:55 pm and the bank is scheduled to close at 4:00. I am behind ONE car in line. This car remains in line and conducting transactions for 32 minutes. When I finally pull up the tubes are closed and I am told by the teller. I am sorry but I can't stay here all night and he walks away. My question is two fold. If I was inside the bank and this occurred would I have been told to leave and secondly is this the written Corporate Policy of TD Bank.
I would like a phone call from the Branch Manager as soon as possible in reference to this matter. I have all my business accounts as well as all my personal account with the bank and have been a member of this branch since the day it opened.
I will be forwarding my concerns to the regional Corporate Offices on Monday should I not receive a call from the branch manager.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Deptford Branch at Deptford, NJ
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Backlash, Nov. 22, 2014
I would like to make you aware of my experience today at my home TD Bank in Deptford, NJ. I arrived at the drive thru at 3:55 pm and the bank is scheduled to close at 4:00. I am behind ONE car in line. This car remains in line and conducting transactions for 32 minutes. When I finally pull up the tubes are closed and I am told by the teller. I am sorry but I can't stay here all night and he walks away. My question is two fold. If I was inside the bank and this occurred would I have been told to leave and secondly is this the written Corporate Policy of TD Bank.
I would like a phone call from the Branch Manager as soon as possible in reference to this matter. I have all my business accounts as well as all my personal account with the bank and have been a member of this branch since the day it opened.
I will be forwarding my concerns to the regional Corporate Offices on Monday should I not receive a call from the branch manager.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Deptford Branch at Deptford, NJ
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by jriz1219 2014-12-11 08:00:53
u are complaining because u decided to go to the bank at 3:55 when they close at 4????? lolol come on dude thats insane!! I would of told u to beat it too! U should of went inside since u decided to go there 5 minutes before they close and maybe u would of been served but that is insane that u would complain about being turned down for arriving to the bank 5 minutes before they close!! Next time get out of the car and GO INSIDE!! Its not that hard to go inside instead of staying in the car! Dont be lazy when u decide to arrive at a place of business minutes before they close and then complain because they turn u down and then demand on a website that they probably dont even look at to have the branch manager call u back ASAP!! Call there and complain if u are that mad!! U actually think they are going to look at this site and say "oh i better call this person immediately!!" come on be real!
by Littlebiglady 2015-02-24 09:49:34
While the response was not polite, The bank closes at 4:10. You have an extra 10 minutes that TD gives for stragglers who barely make it in time. If you're late use the night drop. Employees have things to do that are time sensitive after closing time so if you're not sure n front of then before 4:10 chances are they will be unable to help you. If you were inside and locked in the building that is an entirely different story.
by ARose 2017-11-01 23:29:38
I disagree with comments-if a Bank can’t appreciate that you arrived prior to closing to give them some of your hard earned money to play around with...then I dont care if your inside, your outside your there an hour before closing or 5 minutes before closing take your money and invest else where! Chase seems to be doing a great job at the moment. They treted me like I could take my business anywhere I pleased when I opened a new account 2 weeks back.
Great Service and lots of smiles
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by TDJACK, Nov. 20, 2014
I have account at TD Ameritrade and TD Bank. The staff in
Yarmouth are very helpful when I need to fax data to TD Ameritrade in NE. Since I have several trust accounts that
have TD Ameritrade as their brokerage I might have to send
three or four faxes a year and TD BANK YARMOUTH are always helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Yarmouth Branch at Yarmouth, ME
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TDJACK, Nov. 20, 2014
I have account at TD Ameritrade and TD Bank. The staff in
Yarmouth are very helpful when I need to fax data to TD Ameritrade in NE. Since I have several trust accounts that
have TD Ameritrade as their brokerage I might have to send
three or four faxes a year and TD BANK YARMOUTH are always helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Yarmouth Branch at Yarmouth, ME
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TDBANK is the worst
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by soukup76, Oct. 28, 2014
To many hidden fees. This bank is borer line corrupt. Half the processing time and fee's they do on normal transactions should be illegal. Worst bank possible in my opinion. Go to a credit union.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Stratford,ct Branch at Stratford, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby soukup76, Oct. 28, 2014
To many hidden fees. This bank is borer line corrupt. Half the processing time and fee's they do on normal transactions should be illegal. Worst bank possible in my opinion. Go to a credit union.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Stratford,ct Branch at Stratford, CT
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Incompetence Plus at TD Bank
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by patrickbrendan, Sep. 24, 2014
Tried to re-finance my home through TD Bank but the reprsentative was incompetent. I eventually went elsewhere.
The biggest problem I had was incredibly poor information associated with the establishing of a trust account. I was told that the trust needed certain language. After two trips to the bank and 3 weeks time, I complied only to be told (twice) that the trust language was insufficient. I was trying to put $500,000 into a TD account for this trust.
Because of the delay and wrong advice, I went to Wells Fargo and in 45 minutes the trust account was set up.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Whitehouse Branch at Whitehouse Station, NJ
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby patrickbrendan, Sep. 24, 2014
Tried to re-finance my home through TD Bank but the reprsentative was incompetent. I eventually went elsewhere.
The biggest problem I had was incredibly poor information associated with the establishing of a trust account. I was told that the trust needed certain language. After two trips to the bank and 3 weeks time, I complied only to be told (twice) that the trust language was insufficient. I was trying to put $500,000 into a TD account for this trust.
Because of the delay and wrong advice, I went to Wells Fargo and in 45 minutes the trust account was set up.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Whitehouse Branch at Whitehouse Station, NJ
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customer
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by Bita, Sep. 22, 2014
TD bank is was a mistake that I made generaly I went back 3 timmes to finish one job and still is not done . TB bank Staff needs traning .Constantly need to call center to get traning while customer is sitting in front of them . I felt unsecure dealing with TB bank .Hope to transfer my money to other bank But staff are friendly polite But this is not why I go there .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Longmeadow Branch at Longmeadow, MA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bita, Sep. 22, 2014
TD bank is was a mistake that I made generaly I went back 3 timmes to finish one job and still is not done . TB bank Staff needs traning .Constantly need to call center to get traning while customer is sitting in front of them . I felt unsecure dealing with TB bank .Hope to transfer my money to other bank But staff are friendly polite But this is not why I go there .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Longmeadow Branch at Longmeadow, MA
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Td bank Westbrook service by Matt Russo
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by Flyfishing18, Sep. 10, 2014
Matt Russo went out of his way to help me with my debit card issue at the TD Bank in Westbrook. I had been into the bank twice and the issue had still not been fixed. Matt took the time and made a phone call so that I could make the purchases necessary for my business. The girls on the teller line are fantastic, they get me in and out quick.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Westbrook Branch at Westbrook, ME
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Flyfishing18, Sep. 10, 2014
Matt Russo went out of his way to help me with my debit card issue at the TD Bank in Westbrook. I had been into the bank twice and the issue had still not been fixed. Matt took the time and made a phone call so that I could make the purchases necessary for my business. The girls on the teller line are fantastic, they get me in and out quick.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Westbrook Branch at Westbrook, ME
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by tsd1 2014-10-09 14:17:32
Still waiting on a check from my daughter's estate. Made three trips to the bank. First, the bank lost my daughter's certificate of death. Then, I went back with a new copy and they said the check would be ready soon. Then, they said they would mail the check. Five days later, still no check. I spoke with Reem and Jamal.
Just want the check they promised me.
Just want the check they promised me.
by Fedupagain 2014-10-09 18:26:55
I find it hysterical that they claim to be like other banks. I met with Jeff the Faniuel Hall branch Mgr. Lacks professionalism is several key areas. Had amajor problem with fees and as soon as I mentioned the problem couldn't be less interested. Kept looking at the computer screen even after he closed my account. When I left I knew he was going to do nothing. He is SO unprofessional that when I called back he picked me up on speaker phone. I ACTUALLY had to call him out on it and get him to take me off. That is RIDICULOUS. So much for privacy in banking. He was so new he didnt even have business cards. I am literally standing there as he is crossing out name and putting his in.
mortgage application
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by CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
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mortgage application
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by CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CC12, Sep. 06, 2014
The worst experience I ever had. Appraisers underestimated my home vale by $100,000. I easily refinanced through Bank of America 2 months later. In ordernot to decline me they offered to refinance my existing mortgage for $90,000 less than my current mortgage. Were they serious or just a bunch of idiots?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
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Thanks John
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by MikeyMets, Aug. 21, 2014
John Spiegelman went above and beyond and probably saved me from changing banks. I run a business and am always in an extreme rush. Plus I was aggravated because this was my 3rd trip for the same issues. He did what he had to and finally took care of what I needed and kept his professionalism the entire time. I wish they'd keep 3 people on the line at all times.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Oceanside Branch at Oceanside, NY
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby MikeyMets, Aug. 21, 2014
John Spiegelman went above and beyond and probably saved me from changing banks. I run a business and am always in an extreme rush. Plus I was aggravated because this was my 3rd trip for the same issues. He did what he had to and finally took care of what I needed and kept his professionalism the entire time. I wish they'd keep 3 people on the line at all times.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Oceanside Branch at Oceanside, NY
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by Matty 2014-12-10 18:02:53
Excellent service. Always greeted with a smile by May and she is always helpful.
Diss9eervice Service
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by Disservice, Aug. 19, 2014
They offer a SERVICE to all their GOOD customers that is such a disservice. I am contacting the newspaper they will love this article. You need to have the money in the bank to cash a check but have the worst credit and be overdrawn continuously and you can take all the cash you want out of the ATM. That is a servie we offer our GOOD customers. Then we wack them with a huge fee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greendale Branch at Worcester, MA
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Overall Ratingby Disservice, Aug. 19, 2014
They offer a SERVICE to all their GOOD customers that is such a disservice. I am contacting the newspaper they will love this article. You need to have the money in the bank to cash a check but have the worst credit and be overdrawn continuously and you can take all the cash you want out of the ATM. That is a servie we offer our GOOD customers. Then we wack them with a huge fee.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greendale Branch at Worcester, MA
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by jriz1219 2014-12-11 08:06:12
ummm of course u have to have money in the bank to cash a PERSONAL CHECK from ANOTHER BANK!! whos gonna be responsible for the money if there is insufficient funds in the acct that the check was written from?? if it is a payroll check or certified then u dont need the $$ to cover it but every bank is like that!! what r u gonna say to the newspapers lololol?!?!?
by Littlebiglady 2015-02-24 10:06:34
So... you are contacting the newspaper because you brought in a foreign check to cash against your account at td bank that did not have sufficient funds to cover that check? Because it doesn't quite work that way.
Excellent Customer Service
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by guest12, Aug. 18, 2014
Great Customer Service.
for me over the phone, since I live
in another state.
Friendly representatives on the phone
and very helpful all in all.
I would recommend this bank to my friends
and family.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Newark, De Branch at Newark, DE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby guest12, Aug. 18, 2014
Great Customer Service.
for me over the phone, since I live
in another state.
Friendly representatives on the phone
and very helpful all in all.
I would recommend this bank to my friends
and family.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Newark, De Branch at Newark, DE
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checking account
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by babygirl796, Aug. 12, 2014
Opened a checking account on Thursday deposited a payroll check.and I can't get access because it hasn't clear. And I know that's a lie. I cash this check at a cashier and they made me wait ten minutes that was how long it took to clear. So now it's Tuesday and it still hasn't clear I have bills that I needed to pay and I can't.Every other bank I've been with is great never had this problem. This bank is really awful. I should have known better.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Farmingville Branch at Farmingville, NY
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby babygirl796, Aug. 12, 2014
Opened a checking account on Thursday deposited a payroll check.and I can't get access because it hasn't clear. And I know that's a lie. I cash this check at a cashier and they made me wait ten minutes that was how long it took to clear. So now it's Tuesday and it still hasn't clear I have bills that I needed to pay and I can't.Every other bank I've been with is great never had this problem. This bank is really awful. I should have known better.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Farmingville Branch at Farmingville, NY
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by Scoobyfish 2014-12-23 07:29:39
Baby girl- checks take note than 10 minutes to clear......
by Littlebiglady 2015-02-24 10:03:30
Hunny a check takes 5-7 business days to clear. It goes through a process where td bank accepts your check for deposit, sends the image through to back office operations to process the check, they send the image after the process it to the federal reserve, the federal reserves sends the check image to the bank it was drawn oN, that bank sends notice to the federal reserve saying we will or won't pay item, federal reserve sends back to td to say item is or isn't cleared, then td bank gets money for the item. all of that takes much more than 10 minutes. Plus your account os very new. Td bank doesnt have much a relationship with you yet to take a chance on you and say ok your check is usually good so I'll take a risk. Toi would be surprised how many corporations don't have money in their accounts. When u go in front of a cashier at a check cashing place they have a system that facilitates them cashing that check for you. They are not banks.
Sunday Hours
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by ginijost, Aug. 09, 2014
I'm new in Kennett Square, I drove to the Hochessin branch on Sunday, I arrived 3:05 p.m. & the branch was closed. Outside the hours read Sunday close at 3, on the website reads Sunday close at 4 p.m.
Do you think I was upset?
I wish you opened a branch in Kennett Square, Pa.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ginijost, Aug. 09, 2014
I'm new in Kennett Square, I drove to the Hochessin branch on Sunday, I arrived 3:05 p.m. & the branch was closed. Outside the hours read Sunday close at 3, on the website reads Sunday close at 4 p.m.
Do you think I was upset?
I wish you opened a branch in Kennett Square, Pa.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hockessin Branch at Hockessin, DE
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No Issues
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by kepper2020, Jul. 27, 2014
Never had an issue at all. Fast service, friendly people.
Love the Bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Quakertown Branch at Quakertown, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kepper2020, Jul. 27, 2014
Never had an issue at all. Fast service, friendly people.
Love the Bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Quakertown Branch at Quakertown, PA
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Not happy
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by Terrible, Jul. 15, 2014
Everytime I go into this bank it is a long wait. I'd just like to once go in and deposite a check without being frustrated. It seems like they are opening accounts or going though company payroll at the front windows. This should be done through customer service, Not the standard windows. It has never been better and it is time to move on. P.S. - They will call you at work to do survey's and customer service won't remove you from the list. Bye Bye!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Terrible, Jul. 15, 2014
Everytime I go into this bank it is a long wait. I'd just like to once go in and deposite a check without being frustrated. It seems like they are opening accounts or going though company payroll at the front windows. This should be done through customer service, Not the standard windows. It has never been better and it is time to move on. P.S. - They will call you at work to do survey's and customer service won't remove you from the list. Bye Bye!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
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by Tcoelho13 2015-02-15 18:38:52
It's true this is not a convenient TD the manager never smile she has attitude problem with employees and client. When is busy she never helps, I'm tired to do business with Shrewsbury ma location
Totally unacceptable service
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by Jorose91, Jul. 10, 2014
This bank charged overdraft fees for a check deposited on Saturday that they did not deposit into the account until Monday. I asked the teller Sandy and she stated it would be available at midnight. So now I am responsible for $230 in overdraft fees that were not my fault. The staff is clearly trained incorrectly and they are always understaffed TD advertises The most convenient bank that is a load of garbage more like CONVENIENTLY TAKING YOUR MONEY.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Leicester Hwy Branch at Asheville, NC
9 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jorose91, Jul. 10, 2014
This bank charged overdraft fees for a check deposited on Saturday that they did not deposit into the account until Monday. I asked the teller Sandy and she stated it would be available at midnight. So now I am responsible for $230 in overdraft fees that were not my fault. The staff is clearly trained incorrectly and they are always understaffed TD advertises The most convenient bank that is a load of garbage more like CONVENIENTLY TAKING YOUR MONEY.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Leicester Hwy Branch at Asheville, NC
9 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by sjones 2014-07-22 21:51:56
The federal reserve is closed on the weekends and holidays, making it physically impossible for banks to fully process checks. That's why you must wait until Monday. Standard procedure at all banks and credit unions, no way around it.
by john1 2014-12-27 15:21:56
Had a misunderstanding with my accounts when I opened them and also when I went to link the accounts together. Didn't want anything to bounce. I had a problem with what I was told and what actually happened. Lisa in the Middletown branch near Red bank was awesome in helping me. I was a customer service executive at one time and know good service. Lisa gave Excellent customer service. I received up dates until my resolution. Keep up the good work.
Beware!
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by normaljoe, Jun. 22, 2014
About a year ago I went in to deposite $500.00 into my checking account due to checks I had writen that day, and wanted to make sure cleared. I gave the teller my drivers license, and he deposited the money. No sweat. But a few days later I go to withdraw money, and see my account is overdrawn $200.00 (I had previously told them I do not want overdraft protection on numerous occasions, yet they still cashed the checks, and charged me the fees.) I was furious, so I waited until monday and went in to talk to them. They had no record of my deposite, were rude, and did all but accuse me of lying about the money. Finally they called in the teller that had assisted me, and he remembered the transaction. After investigating, they realized that he had deposited the money into a non profit account which I am on the board of directors for. I had to jump through hoops to with the non profit due to the withdrawl, and fill out a bunch of paperwork, which was inconvinent. To make matters worse, after acknowleding that it was THEIR mistake, they still insisted I pay the extreamly high overdraft fees. I was so pissed off I just cut up the debit card, and refused to acknowledge the debt. It ended up costing me a few points on my credit report, but it's better than yielding to a bunch of thieves. I WILL NEVER bank with this bank again, and I will warn everyone I know what a horrible bank it is. I am now with wells fargo, and am completely happy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Morrisville Branch at Morrisville, VT
12 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby normaljoe, Jun. 22, 2014
About a year ago I went in to deposite $500.00 into my checking account due to checks I had writen that day, and wanted to make sure cleared. I gave the teller my drivers license, and he deposited the money. No sweat. But a few days later I go to withdraw money, and see my account is overdrawn $200.00 (I had previously told them I do not want overdraft protection on numerous occasions, yet they still cashed the checks, and charged me the fees.) I was furious, so I waited until monday and went in to talk to them. They had no record of my deposite, were rude, and did all but accuse me of lying about the money. Finally they called in the teller that had assisted me, and he remembered the transaction. After investigating, they realized that he had deposited the money into a non profit account which I am on the board of directors for. I had to jump through hoops to with the non profit due to the withdrawl, and fill out a bunch of paperwork, which was inconvinent. To make matters worse, after acknowleding that it was THEIR mistake, they still insisted I pay the extreamly high overdraft fees. I was so pissed off I just cut up the debit card, and refused to acknowledge the debt. It ended up costing me a few points on my credit report, but it's better than yielding to a bunch of thieves. I WILL NEVER bank with this bank again, and I will warn everyone I know what a horrible bank it is. I am now with wells fargo, and am completely happy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Morrisville Branch at Morrisville, VT
12 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by GailI 2014-06-25 15:05:18
I totally agree. I am closing my account - after more than 10 years! The customer service is atrocious and Branch Managers are ineffective! I personally was treated as if I didn't know what was going on and there has been no attempt to quickly rectify my ongoing problem with my account. Impossible to speak with any above Branch Manager level for satisfaction. I'm sure this note will go unnoticed as well. They really don't care!!
by credithelpforfree 2014-07-15 06:47:06
You can easily get that off your credit report also. e-mail me and I will tell you how. pamdavid7@aol.com
St. Johnsbury Vermont Main Branch.
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by WaterLilly, Jun. 18, 2014
I love this bank. All the staff are friendly. They are even pet friendly. Yes we are a small town, but we are also business minded but people oriented. he bank is always clean, the staff is helpful and they are always friendly to everyone. My entire family banks here, some even have a different account elsewhere but always maintain an account at this bank. We would not have it any other way!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, St. Johnsbury Branch at Saint Johnsbury, VT
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WaterLilly, Jun. 18, 2014
I love this bank. All the staff are friendly. They are even pet friendly. Yes we are a small town, but we are also business minded but people oriented. he bank is always clean, the staff is helpful and they are always friendly to everyone. My entire family banks here, some even have a different account elsewhere but always maintain an account at this bank. We would not have it any other way!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, St. Johnsbury Branch at Saint Johnsbury, VT
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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