Synchrony Bank

Name:Synchrony Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review:29 client reviews
Location:170 West Election Road, Suite 125
Draper, UT 84020

Salt Lake County
View Other Branches
 
Phone:801-816-4778
FDIC Cert:#27314
Established:1988-08-01


The Bank

Name:Synchrony Bank
Concentration:Credit-Card Specialization
Established:1988-08-01
FDIC Insurance:1988-08-01
Charter Class:Savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:3, view all, view on map
Website:www.mysynchrony.com
Total Assets:$49,594,943,000
Total Deposits:$36,685,156,000
Total Equity Capital:$7,181,915,000
Total Domestic Office Deposits:$36,685,156,000
Net Income:$1,802,130,000
Quarterly Net Income:$499,573,000
Return on Assets:4%
Quarterly Return on Assets:4%
Return on Equity:28%
Quarterly Return on Equity:29%
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Client Review

29 client reviews of Synchrony Bank scored 1.5 out of 5.

Would not have believed it could get THIS bad
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by Anna01, Mar. 13, 2015

Synchrony Bank took over my 2 charge accounts at HH Gregg and Lazy Boy (from GE Capitol)Because this review can only hold 10000 charact. will summarize:
1) Bank needs English speaking reps. Not pidgeon not Engrish
2) Bank needs to get its logistics straight so printed statements match on line info as well as automated system
3) Bank makes frequent basic data entry mistakes but will not owe up to it EVEN if and when you as a customer involve your personal bank to help you get them straight- my credit is seriously tarnished due to Synchrony Bank (ex: printed statement and automated system show payments have been received.. telephone calls FROM Synchrony (start at 6 AM and go thru 10PM landline and cell) say otherwise...)
4) When calling the automated system, it immediately LIES: it states that "this is the most current info avail. to the system and to the reps." and , it warns "that transactions that occurred in the last 24 hours may not be reflected".  The LIE= it can take (and has!) 5 days (that is 120 hours, not 24 hours) for the reps or the system to acknowledge receipting and receiving a payment. So those phone calls on all your phones all day and night are made even after (up to 5 days after) they have receipted and received payments in full.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Synchrony Bank, Synchrony Bank at Draper, UT
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by BlackCoffee 2015-03-16 16:06:07
Bank compiles unauthorized credit reports resulting in lowering the FICO score. An unethical conduct without consumer acknowledgement.
Good card
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by carlosd504, Jul. 06, 2014

I have a Walmart credit card frm GE Capital Bank..ive had it for 4+yrs never had a problem...I pay my bill through the Walmart credit services my payment posts the next day..im surprised to see bad reviews on here

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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These people are CROOKS!!!!!!!!!!!!!!!!!
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by lapar, Jun. 13, 2014

Do not ever use these CROOKS.  I bought some items from Amazon.  They must have opened account with these CROOKS.  Didn't even know I had account with them. I do have amazon.com Visa from Chase.  I charged $30.00 worth of merchandise and thought it was on my Visa or master card. Then I start getting phone messages that my account was late and late fees have been applied.  They gave me a phone # and I called.  It was a recording asking for my last 4 #'s of my SS#.  Thinking it was a scam I just kept pressing O until it said it would transfer me to a Representative. Then the line went dead. So just to make sure I called the on my Visa amazon.com card, (#on the back of card)and they told me I had a balance of zero and it must be a scam.  Next day they called again. I called the # again and did the same thing and they transferred me to a real person. I said there must have been a mistake and what did I buy. She told me and I did order the merchandise. I said that was only $30.  She said the other $60 plus was late fees.  I said I didn't receive a statement.  She said they sent a E statement.  I told her I didn't receive a E statement.  She said it must have been seen to my spam folder but I now owe the late fees.  I told her I wanted to cancel the account I didn't know I had. She said I had to make a payment.  So I gave the CROOKS their blood money and canceled the account I didn't know I had. After reading the comments, all they do is Prey on people and trick them into paying their outrageous late fees.  Rating them is not the only measure I will be taking. By the way they changed their name from GE Capital to Synchrony Bank. DO NOT I REPEAT DO NOT USE THESE CROOKS OR I THEY WILL CHEAT YOU ANY WAY THEY CAN.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
12 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by suzanneArena 2014-06-30 20:43:29
SCAM - I just got the same call described as above and they won't stop calling.

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