Susquehanna Bank, Mercersburg Branch

Name:Susquehanna Bank, Mercersburg Branch
Full Service Brick and Mortar Office
Review:12 client reviews
Location:316 North Main Street
Mercersburg, PA 17236

Franklin County
View Other Branches
 
Phone:717-328-2646
Office Hours:Mon: 08:30 to 16:00
Tue: 08:30 to 16:00
Wed: 08:30 to 16:00
Thu: 08:30 to 17:00
Fri: 08:30 to 18:00
Sat: 08:30 to 12:00
Branch Deposit:$29,212,000
FDIC Cert:#7579
Established:1992-11-09


The Bank

Name:Susquehanna Bank
Concentration:Commercial Lending Specialization
Established:1901-09-01
FDIC Insurance:1934-01-01
Holden By:Susquehanna Bancshares, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:265, view all, view on map
Website:www.susquehanna.net
Total Assets:$18,317,709,000
Total Deposits:$13,337,950,000
Total Equity Capital:$2,756,709,000
Total Domestic Office Deposits:$13,337,950,000
Net Income:$85,415,000
Quarterly Net Income:$44,578,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:7%
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Client Review

12 client reviews of Susquehanna Bank scored 3 out of 5.

Service
Overall Rating
by keepingitreal, Oct. 17, 2014

I absolutely love this bank. The staff is always friendly and courteous to me when I come in. I know everyone there from the informative bank tellers (Nicole, Kim and Ms. Jane) to the snazzy manager (Catherine). They are always eager to serve and I always receive STELLAR Service!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Susquehanna Bank, Randallstown Branch at Randallstown, MD
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BEWARE THIS BANK RUINED MY PERFECT CREDIT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by momomo11, Sep. 03, 2014

Susquehanna messed up on the payments I made for my loan and I was told they had fixed it , even have messages to this effect. Never late, always paid on time and their internal mistake is now showing up on my credit as a 60 day late.
Something that I was told they had fixed 6 months ago.
This is only the tip of the iceburg.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Susquehanna Bank, Hunt Valley Branch at Cockeysville, MD
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Terrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by freyshell0172, Jul. 09, 2014

 I'm determined to spread the word to warn others about this bank...this bank charged us $240 in NSF fees over the holiday weekend, 1 was for a 12 cent transaction, they saw a deposit coming through but not "available" because of the holiday, they were rude & refused to credit them all after 10 years & multiple accounts with no overdraft  issues in the past but it got worse...we found out my 18 year old son had a similar incident...this same bank charged him a fee over the same 4th of July weekend as well & he really can't afford it...he just got laid off & when his final paycheck gets deposited they will be taking their fee immediately from it...this is so sad to me...where is the humanity?  Are the employees of this bank simply robots? I have been told that bank managers receive commission on all bank revenue, including NSF fees...if this is true, these employees are making money off of my son & I , making us feel as if we are victims...I warn anyone that reads this. .if you have a heart & prefer to do business with others that do too, stay clear of Susquehanna Bank...in my opinion...these employees are heartless :(...what they did to me was bad enough but to an innocent 18 year old who just started banking? Unacceptable. ..hope they enjoy their revenue & commission!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Susquehanna Bank, Greencastle Square Office at Greencastle, PA
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by Doingtherightthing 2014-08-21 07:46:51
So, let me get this straight. You're upset because you overdrew your account. How is that their fault? Balance your checkbook, don't spend money you don't have. Are you upset when your credit card charges you interest?

All Reviews...

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