Susquehanna Bank, Ephrata North Branch

Name:Susquehanna Bank, Ephrata North Branch
Full Service Brick and Mortar Office
Review:10 client reviews
Location:399 North Reading Road
Ephrata, PA 17522

Lancaster County
 
Phone:717-733-0391
Branch Deposit:$41,030,000
FDIC Cert:#7579
Established:1973-10-18


The Bank

Name:Susquehanna Bank
Concentration:Commercial Lending Specialization
Established:1901-09-01
FDIC Insurance:1934-01-01
Holden By:Susquehanna Bancshares, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:279, view all, view on map
Website:www.susquehanna.net
Total Assets:$18,350,567,000
Total Deposits:$13,115,385,000
Total Equity Capital:$2,728,972,000
Total Domestic Office Deposits:$13,115,385,000
Net Income:$40,837,000
Quarterly Net Income:$40,837,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%
 More...


Client Review

10 client reviews of Susquehanna Bank scored 3 out of 5.

Terrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by freyshell0172, Jul. 09, 2014

 I'm determined to spread the word to warn others about this bank...this bank charged us $240 in NSF fees over the holiday weekend, 1 was for a 12 cent transaction, they saw a deposit coming through but not "available" because of the holiday, they were rude & refused to credit them all after 10 years & multiple accounts with no overdraft  issues in the past but it got worse...we found out my 18 year old son had a similar incident...this same bank charged him a fee over the same 4th of July weekend as well & he really can't afford it...he just got laid off & when his final paycheck gets deposited they will be taking their fee immediately from it...this is so sad to me...where is the humanity?  Are the employees of this bank simply robots? I have been told that bank managers receive commission on all bank revenue, including NSF fees...if this is true, these employees are making money off of my son & I , making us feel as if we are victims...I warn anyone that reads this. .if you have a heart & prefer to do business with others that do too, stay clear of Susquehanna Bank...in my opinion...these employees are heartless :(...what they did to me was bad enough but to an innocent 18 year old who just started banking? Unacceptable. ..hope they enjoy their revenue & commission!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Susquehanna Bank, Greencastle Square Office at Greencastle, PA
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Pleased Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Phoenix, Mar. 29, 2014

I have a savings account with my son and a checking account here, and have had no problems at all. The staff is always helpful and friendly, the atmosphere is pleasant, and the complementary coffee has been a welcomed amenity more than once.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Susquehanna Bank, Dillsburg Branch at Dillsburg, PA
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Helpful Bank Staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pfc48, Jan. 07, 2014

My mother passed away last summer and had been a regular customer of Abington Bank.  I knew people in the Glenside branch but it was not convenient for me so I went in to the branch in Newtown Square.  The staff were welcoming, friendly and very helpful in converting her accounts and made suggestions on CDs she had.  There were a few mix-ups with the checks being mailed to the wrong address but the manager got right on the issue and quickly solved the problem.  I was very appreciative of all the staff's assistance.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Susquehanna Bank, Newton Square Branch at Newtown Square, PA
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