SunTrust Bank, York & Washington Branch

Name:SunTrust Bank, York & Washington Branch
Full Service Brick and Mortar Office
Review:218 client reviews
Location:627 York Road
Towson, MD 21204

Baltimore County
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Phone:410-583-6759
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: 9-12
Branch Deposit:$81,641,000
FDIC Cert:#867
Established:1977-01-27


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1397, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$201,282,949,000
Total Deposits:$164,433,439,000
Total Equity Capital:$23,554,730,000
Total Domestic Office Deposits:$164,028,439,000
Net Income:$487,035,000
Quarterly Net Income:$487,035,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

218 client reviews of SunTrust Bank scored 2.5 out of 5.

in need of customer service over haul
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by business101, Jul. 26, 2013

I waited a long time one person is running drive thru and other is doing best however if more than 2-3 people are in to bank it is a disaster and wait times are 15 min plus.  I also am a business account and personal. I opened my account here at the York rd location (first mistake) I was making a deposit and then I remembered I needed a check for a unexpected payment no big deal however it was like ten minutes of her telling me to get one at Safeway or 7 11 I said try a courtesy check I do bank here she then hits me for 5 dollars for the check you would think after waiting for 15 plus min that she would waive the fee she did use almost half of my lunch hour for 1 @#$% deposit and I had no time to run around to seven eleven and Safeway. Where is the customer service the lending hand we are here when you need us. Come bank at sun trust. Yeah sure   one thing is the Timonium branch is on point with everything. I will leave towson and only reason I don't switch banks is Timonium saved Suntrust Close down York rd towson or teach them customer service and that they are there to help not crush you with fees and make you feel as if your at Hershey park wait in g to get on a ride but lines are around the block.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, York & Washington Branch at Towson, MD
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