SunTrust Bank, West Bowie Branch

Name:SunTrust Bank, West Bowie Branch
Full Service Brick and Mortar Office
Review:220 client reviews
Location:6106 Laurel-Bowie Road
Bowie, MD 20715

Prince George's County
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Phone:301-352-6152
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-2
Drive-up Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: 9-2
FDIC Cert:#867
Established:1987-12-22


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1317, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$203,380,775,000
Total Deposits:$165,526,301,000
Total Equity Capital:$24,109,689,000
Total Domestic Office Deposits:$165,526,301,000
Net Income:$1,608,828,000
Quarterly Net Income:$574,239,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
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Client Review

220 client reviews of SunTrust Bank scored 2.5 out of 5.

Worst drive thru EVER!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JennyW, Jul. 12, 2016

The drive thru is run by sloths. Understaffed & only one line open at a time. Has taken up to 20min with only one car ahead of me to cash a check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Bowie Branch at Bowie, MD
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by cwaynedavis 2016-10-20 19:36:35
Short version.  This bank engaged in deceptive practices with offers for a bonus for large deposits.  DO NOT TRUST THIS BANK!

My wife and I set up accounts at Suntrust in response to their offer of a $250 bonus for a large deposit for a minimum of three months.  After five months the bonus was not credited to the account so we went there to inquire.  The original bank officer who set up the accounts was no longer with the bank.  After investigation we were told that we were not eligible for the bonus because we had not set up direct deposit.  When we opened the accounts we told the officer that there would be no direct deposits so she found another offer that did not require them.

On the second visit when we stated that that was not the offer we had signed up for we were asked for proof of the offer.  We had not kept any, we assumed that the bank was competent to only make offers that we were qualified for and that they were competent in tracking their offers.  These proved to be false assumptions.  After multiple delays we were finally told that we would not be getting the bonus.  We promptly withdrew the money.  I have filed complaints with regulatory agencies.

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