SunTrust Bank, Staples Mill Branch

Name:SunTrust Bank, Staples Mill Branch
Full Service Brick and Mortar Office
Review:207 client reviews
Location:4030 Glenside Drive
Henrico, VA 23228

Henrico County
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Phone:804-515-7828
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-6
Tue: 9-6
Wed: 9-6
Thu: 9-6
Fri: 9-6
Weekend: 9-12
Branch Deposit:$60,500,000
FDIC Cert:#867
Established:1969-10-06


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1472, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$186,710,993,000
Total Deposits:$152,627,404,000
Total Equity Capital:$23,144,159,000
Total Domestic Office Deposits:$152,617,387,000
Net Income:$1,978,573,000
Quarterly Net Income:$509,723,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

207 client reviews of SunTrust Bank scored 2.5 out of 5.

Phenomenal
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Cmobley, Apr. 29, 2016

I love this branch. The employees have become my friends because of their incredible customer service. Lidia and the other tellers are so helpful and kind and always know their stuff.

* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Hunter's Green Branch at Tampa, FL
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NO ONE ANSWERS THE PHONE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by pam123, Apr. 26, 2016

No one answers the phone at this branch and I left a phone number for the manager to contact me and it is three days later and still no call.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Altamonte Crossing Branch at Altamonte Springs, FL
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Sorely Lacking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tinygirl, Apr. 11, 2016

I have been a client of this bank since the early 90's. I have found it is understaffed a lot of times and there are representatives in the other offices but no one to help the teller. They are friendly and professional but the wait has been longer than usual this winter (I am a snow bird). The fact they have been robbed twice in the past six weeks is also puzzling. Security cameras? After two robberies so close maybe they need a security guard.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, The Meadows Branch at Sarasota, FL
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