SunTrust Bank, St. Johns Town Center Branch

Name:SunTrust Bank, St. Johns Town Center Branch
Full Service Brick and Mortar Office
Review:181 client reviews
Location:4489 Town Center Pkwy
Jacksonville, FL 32246

Duval County
View Other Branches
 
Phone:904-564-9021
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 12:00
Branch Deposit:$23,626,000
FDIC Cert:#867
Established:2006-11-06


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1519, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$182,555,481,000
Total Deposits:$139,608,376,000
Total Equity Capital:$22,350,129,000
Total Domestic Office Deposits:$139,358,376,000
Net Income:$1,315,825,000
Quarterly Net Income:$598,203,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:11%
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Client Review

181 client reviews of SunTrust Bank scored 2.5 out of 5.

Customer account holder
Overall Rating
by Surprised, Jan. 03, 2015

This evening is the first time I've seen such behavior at Suntrust Bank. I was rushing to get to the bank at 2900 Peachtree Rd Atlanta Ga The Peach shopping center. It was raining, foggy and very messy. I got inside the Publix and to the bank. The bank lights were out. I had just missed it. I smiled at the man and woman in the bank. The woman said We're closed we close at 6:00. I'm standing there catching my breath and I hear the woman say "They've had all day to get here and we close at 6:00".  I said "Excuse me".  She replyed "Oh I was talking to the man here with me".  Then a guy walked up and ask if they were closed. The comment from the woman in the bank was uncalled for. As I walked I checked the time it was 6:05. My rating is for this experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, The Peach Branch at Atlanta, GA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Unprofessional Child-like Branch Manager
Overall Rating
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Office Environment & Staff
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by HowSad, Dec. 23, 2014

I went into Thomasville, GA location bc I had a question about the internet banking, as I waited the Branch Manager who I thought maybe was just a young talkative teller, openly spoke negatively about several of her staff members to a few waiting customers. I mean very crude and personal details. I was disgusted!!! I asked who was the Branch Manager's direct boss and I was informed that the President (her boss) is her actual boyfriend so her customer complaints are overlooked or disregarded. Seriously how tacky but believable! I will never go into this "Made for TV" location again unless mature and professional management is put into play or my business accounts will be shifted to BofA in 2015.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Thomasville Branch at Thomasville, GA
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Card Services
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Jrwilliam, Dec. 08, 2014

This Bank assigned my new credit card to another person with the same name. They did not check my social or birthday. When I took the card to the bank they said they would fix the problem, get me a replacement, and to keep using my old card. When I tried to use my old card I found that they had changed it over to the user who had been errantly issued my new card. Now I am without a card until they send a new one...if it works. It is a personal and financial burden to have to repeatedly go to the bank to have them fix their mistakes. This is the worst security I have ever seen in a bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Chattanooga Branch at Chattanooga, TN
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