SunTrust Bank, St. Johns Town Center Branch

Name:SunTrust Bank, St. Johns Town Center Branch
Full Service Brick and Mortar Office
Review:169 client reviews
Location:4489 Town Center Pkwy
Jacksonville, FL 32246

Duval County
 

Phone:904-564-9021
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 12:00
Branch Deposit:$21,460,000
FDIC Cert:#867
Established:2006-11-06


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1584, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$175,463,961,000
Total Deposits:$136,261,353,000
Total Equity Capital:$21,865,218,000
Total Domestic Office Deposits:$136,261,353,000
Net Income:$404,276,000
Quarterly Net Income:$404,276,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

169 client reviews of SunTrust Bank scored 2.5 out of 5.

Worst Bank on the Planet
Overall Rating
by marilynsuntrust, Aug. 31, 2014

While traveling from my home in Texas to California, I lost my wallet on the train on Thursday. I immediately called Suntrust and agreed to pay $25 to have a new debit card overnighted to me, as I was scheduled to fly back to my home in Texas just 3 days later on Saturday evening. I was very happy to pay the $25 for overnight shipping to my hotel in California. The debit card didn't arrive on Friday though as it was supposed to. I called suntrust to see what happened and was told that they don't even offer overnight shipping on cards. Only 2 to 3 BUSINESS days. Which means that myy card was on it's way to california scheduled to arrive on Tuesday, which my flight back home to Texas is three days PRIOR on Saturday. Obviously I was livid, and demanded a refund of the $25 and to talk to a manager. I was told there were no managers there and that one would call me the next day. Of course, nobody from suntrust called me the next day. So i called back on Sunday from my home in texas and spoke to a manager finally. This manager tells me that it is going to be delivered to my hotel in California on tuesday. She refused to listen to the recorded phone call where i was lied to about the overnight shipping and she refused to give me a refund. She said I would need to call back again on Monday to talk to customer service and have them refund the fee. She also wanted to charge me $25 AGAIN to have yet another sent to me in texas at my home, since I'm back from vacation now. I told them to keep the damn card and withdrew all my money and switched financial institutions for good. This was the worst experience of my life in dealing with a bank. The people who answer their calls are like robots that could care less about the customer experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Suntrust Bank at Atlanta, GA
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HOPEFULLY CUSTOMER
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Office Environment & Staff
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by HOPEFULLYCUSTOMER, Aug. 29, 2014

I am having a problem with one of the TELLER who made a mistake on a transaction with me and will not make it right. I hope the management make it RIGHT.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Goodlettsville Mm 821 at Goodlettsville, TN
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Mr.
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Interest Rate and Cost
Office Environment & Staff
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by Sparkplug, Aug. 20, 2014

I have been a customer since 1986 at the various banks that have been located in front of the Kroger on Byhalia Road in Collierville, TN.  I was very disappointed when Suntrust closed that branch.  Now the remaining branch in Collierville is not open on Saturdays and the ATM machine is very poorly located.  I don't know who made these decisions but it appears from comments that some customers are leaving the bank to find services elsewhere.  I am considering the same.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Schilling Farms Branch - 961 at Collierville, TN
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