SunTrust Bank, Short Pump Branch

Name:SunTrust Bank, Short Pump Branch
Full Service Brick and Mortar Office
Review:211 client reviews
Location:11501 W Broad St.
Henrico, VA 23233

Henrico County
View Other Branches
 
Phone:804-364-9598
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-6
Tue: 9-6
Wed: 9-6
Thu: 9-6
Fri: 9-6
Weekend: 9-12
Branch Deposit:$98,429,000
FDIC Cert:#867
Established:1991-03-18


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1433, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$194,679,406,000
Total Deposits:$155,354,194,000
Total Equity Capital:$24,215,274,000
Total Domestic Office Deposits:$155,354,194,000
Net Income:$979,812,000
Quarterly Net Income:$511,063,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%
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Client Review

211 client reviews of SunTrust Bank scored 2.5 out of 5.

Great service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SinhTong, Aug. 26, 2016

I have been doing business with this bank since 1996. Michelle Jones, Ms. Varsha Savani and Mr. Josh are very nice. They are freindly and professional. We are happy with this SunTrust branch in Town Center.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, St. Johns Town Center Branch at Jacksonville, FL
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Worst drive thru EVER!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JennyW, Jul. 12, 2016

The drive thru is run by sloths. Understaffed & only one line open at a time. Has taken up to 20min with only one car ahead of me to cash a check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Bowie Branch at Bowie, MD
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Thank you
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Smileyrondu, Jun. 21, 2016

I have been fighting with a company about a mistake they made that caused my account to overdraft. I called you guys to get some help and the person on the phone said you guys will give me the $36 their mistake cost me. I live on a disability check so $36 is a lot of money to me. Thank you so much!!  I went on Facebook to the site called what is happening in oak Ridge and told them how great you guys are. I hope it brings you much more customers!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Oak Ridge Branch at Oak Ridge, TN
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All Reviews...

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Union Bank & Trust, Short Pump Branch (0.2 miles)
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Wells Fargo Bank, Short Pump Branch (0.3 miles)
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Union Bank & Trust, West Broad Village Branch (0.7 miles)
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