SunTrust Bank, Short Pump Branch

Name:SunTrust Bank, Short Pump Branch
Full Service Brick and Mortar Office
Review:182 client reviews
Location:11501 W Broad St.
Henrico, VA 23233

Henrico County
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Phone:804-364-9598
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-6
Tue: 9-6
Wed: 9-6
Thu: 9-6
Fri: 9-6
Weekend: 9-12
Branch Deposit:$96,657,000
FDIC Cert:#867
Established:1991-03-18


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1519, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$182,555,481,000
Total Deposits:$139,608,376,000
Total Equity Capital:$22,350,129,000
Total Domestic Office Deposits:$139,358,376,000
Net Income:$1,315,825,000
Quarterly Net Income:$598,203,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:11%
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Client Review

182 client reviews of SunTrust Bank scored 2.5 out of 5.

Gabby
Overall Rating
by gabhoover, Jan. 28, 2015

I have been with Suntrust for 5 years & have had the worst experiences. This year alone, my card has been compromised 3 times!  My husband recommended me to you saying he had great experiences.  Mine has been anything but.  If I leave he will obviously want to leave.  In addition, I have been dismayed with the response time to replace my card each time.  It has left me with 3 weeks in the past year with no debt card.  They make it almost impossible with a 9-5 job to bank because they close at 4:30.   

* this review was made on SunTrust Bank, North Beneva Branch at Sarasota, FL
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Customer account holder
Overall Rating
by Surprised, Jan. 03, 2015

This evening is the first time I've seen such behavior at Suntrust Bank. I was rushing to get to the bank at 2900 Peachtree Rd Atlanta Ga The Peach shopping center. It was raining, foggy and very messy. I got inside the Publix and to the bank. The bank lights were out. I had just missed it. I smiled at the man and woman in the bank. The woman said We're closed we close at 6:00. I'm standing there catching my breath and I hear the woman say "They've had all day to get here and we close at 6:00".  I said "Excuse me".  She replyed "Oh I was talking to the man here with me".  Then a guy walked up and ask if they were closed. The comment from the woman in the bank was uncalled for. As I walked I checked the time it was 6:05. My rating is for this experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, The Peach Branch at Atlanta, GA
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Unprofessional Child-like Branch Manager
Overall Rating
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by HowSad, Dec. 23, 2014

I went into Thomasville, GA location bc I had a question about the internet banking, as I waited the Branch Manager who I thought maybe was just a young talkative teller, openly spoke negatively about several of her staff members to a few waiting customers. I mean very crude and personal details. I was disgusted!!! I asked who was the Branch Manager's direct boss and I was informed that the President (her boss) is her actual boyfriend so her customer complaints are overlooked or disregarded. Seriously how tacky but believable! I will never go into this "Made for TV" location again unless mature and professional management is put into play or my business accounts will be shifted to BofA in 2015.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Thomasville Branch at Thomasville, GA
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