SunTrust Bank, Sevierville Branch

Name:SunTrust Bank, Sevierville Branch
Full Service Brick and Mortar Office
Review:210 client reviews
Location:611 Dolly Parton Parkway
Sevierville, TN 37862

Sevier County
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Phone:865-429-6400
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Drive-up Hours:Mon: 8:30-5
Tue: 8:30-5
Wed: 8:30-5
Thu: 8:30-5
Fri: 8:30-6
FDIC Cert:#867
Established:1887-12-23


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1471, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$189,907,589,000
Total Deposits:$154,833,252,000
Total Equity Capital:$23,792,170,000
Total Domestic Office Deposits:$154,833,252,000
Net Income:$468,749,000
Quarterly Net Income:$468,749,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

210 client reviews of SunTrust Bank scored 2.5 out of 5.

Worst drive thru EVER!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JennyW, Jul. 12, 2016

The drive thru is run by sloths. Understaffed & only one line open at a time. Has taken up to 20min with only one car ahead of me to cash a check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Bowie Branch at Bowie, MD
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Thank you
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Smileyrondu, Jun. 21, 2016

I have been fighting with a company about a mistake they made that caused my account to overdraft. I called you guys to get some help and the person on the phone said you guys will give me the $36 their mistake cost me. I live on a disability check so $36 is a lot of money to me. Thank you so much!!  I went on Facebook to the site called what is happening in oak Ridge and told them how great you guys are. I hope it brings you much more customers!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Oak Ridge Branch at Oak Ridge, TN
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Superior Customer Service!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by SunTrustCustomer, May. 24, 2016

The staff at the Rock Creek Village branch in Rockville is awesome!!!  Abdoulie, Marsha, and Congphi, Carmen, Sharon and Camala go out of their way to be of service to me and my husband.  We are always greeted with the warmest of welcomes, and our needs are always met!!!  Marsha spent hours with me the other day helping me to make necessary changes to accounts because my wallet was stolen, and her efficiency was 5 star!!  We are just getting to know Giulio, the premier banker, and he seems very nice.!!!  We are lucky to have the relationship that we have with all of them!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Rock Creek Village Branch at Rockville, MD
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