SunTrust Bank, Pine Hills Branch

Name:SunTrust Bank, Pine Hills Branch
Full Service Brick and Mortar Office
Review:212 client reviews
Location:5025 West Colonial Drive
Orlando, FL 32808

Orange County
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Phone:407-523-4138
Office Hours:Mon: 9-4
Tue: 9-4
Wed: 9-4
Thu: 9-4
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 8-5
Tue: 8-5
Wed: 8-5
Thu: 8-5
Fri: 8-6
Branch Deposit:$69,219,000
FDIC Cert:#867
Established:1960-04-01


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1433, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$194,679,406,000
Total Deposits:$155,354,194,000
Total Equity Capital:$24,215,274,000
Total Domestic Office Deposits:$155,354,194,000
Net Income:$979,812,000
Quarterly Net Income:$511,063,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%
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Client Review

212 client reviews of SunTrust Bank scored 2.5 out of 5.

Incompetent Manager and VP
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sparvaiz, Oct. 02, 2016

When I use the Twin Hickory Suntrust to deposit checks with the Tellers everything is fine.  However, as soon as I noticed an issue with my account and had to speak with the VP, I got a glimpse of the incompetency of this bank.  At first the VP showed no urgency to help me with my issue.  Then when I told him I was going to call Suntrust's Customer Care, he told me to call the manager instead.  I said I was not going to call the manager and was going to call the 1-800 Customer Care number and give feedback about the Twin Hickory branch.  Once I said this he got started on helping me resolve my account issue.  I had to sign a few documents etc.  He said everything will be taken care of.  3 weeks later, nothing had changed.  I came into the branch and spoke with the manager.  Told him everything from A-Z.  He took down my number and said he will resolve the matter and call me.  Two weeks later - no change and no phone call.  I came in again and spoke to the Account Service Specialist this time as he was the only person available.  He fixed the problem and called me back to confirm.  He should be running the Twin Hickory Branch.  The Twin Hickory Suntrust bank is very incompetent.  From now on, whenever I have anything important to get done at Suntrust, I will go to the one on Pump Rd and Broad St.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Hickory Park Branch at Glen Allen, VA
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Great service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by SinhTong, Aug. 26, 2016

I have been doing business with this bank since 1996. Michelle Jones, Ms. Varsha Savani and Mr. Josh are very nice. They are freindly and professional. We are happy with this SunTrust branch in Town Center.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, St. Johns Town Center Branch at Jacksonville, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Worst drive thru EVER!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JennyW, Jul. 12, 2016

The drive thru is run by sloths. Understaffed & only one line open at a time. Has taken up to 20min with only one car ahead of me to cash a check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Bowie Branch at Bowie, MD
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by cwaynedavis 2016-10-20 19:36:35
Short version.  This bank engaged in deceptive practices with offers for a bonus for large deposits.  DO NOT TRUST THIS BANK!

My wife and I set up accounts at Suntrust in response to their offer of a $250 bonus for a large deposit for a minimum of three months.  After five months the bonus was not credited to the account so we went there to inquire.  The original bank officer who set up the accounts was no longer with the bank.  After investigation we were told that we were not eligible for the bonus because we had not set up direct deposit.  When we opened the accounts we told the officer that there would be no direct deposits so she found another offer that did not require them.

On the second visit when we stated that that was not the offer we had signed up for we were asked for proof of the offer.  We had not kept any, we assumed that the bank was competent to only make offers that we were qualified for and that they were competent in tracking their offers.  These proved to be false assumptions.  After multiple delays we were finally told that we would not be getting the bonus.  We promptly withdrew the money.  I have filed complaints with regulatory agencies.

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