SunTrust Bank, Pine Hills Branch

Name:SunTrust Bank, Pine Hills Branch
Full Service Brick and Mortar Office
Review:179 client reviews
Location:5025 West Colonial Drive
Orlando, FL 32808

Orange County
View Other Branches
 
Phone:407-523-4138
Office Hours:Mon: 9-4
Tue: 9-4
Wed: 9-4
Thu: 9-4
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 8-5
Tue: 8-5
Wed: 8-5
Thu: 8-5
Fri: 8-6
FDIC Cert:#867
Established:1960-04-01


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1519, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$182,555,481,000
Total Deposits:$139,608,376,000
Total Equity Capital:$22,350,129,000
Total Domestic Office Deposits:$139,358,376,000
Net Income:$1,315,825,000
Quarterly Net Income:$598,203,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:11%
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Client Review

179 client reviews of SunTrust Bank scored 2.5 out of 5.

Card Services
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jrwilliam, Dec. 08, 2014

This Bank assigned my new credit card to another person with the same name. They did not check my social or birthday. When I took the card to the bank they said they would fix the problem, get me a replacement, and to keep using my old card. When I tried to use my old card I found that they had changed it over to the user who had been errantly issued my new card. Now I am without a card until they send a new one...if it works. It is a personal and financial burden to have to repeatedly go to the bank to have them fix their mistakes. This is the worst security I have ever seen in a bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Chattanooga Branch at Chattanooga, TN
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Millhopper Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WPadmin, Nov. 25, 2014

Biggest problems, need more staff behind the counter to reduce wait times, and second, closing at  5:00 - both lobby and drive up is inconvenient on weekdays. It would be really helpful if lobby closed at 5:00 and drive-up at 5:30.

Branch manager is very friendly and helpful. The other banker position has changed frequently, sometimes a great person, sometimes somebody who doesn't seem to get things. A bit more consistency and long-term position would be good. Even people behind the counter have changed. Maybe that's a company policy to shift people around, but as a customer, its better to have someone who knows you and visa versa.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on SunTrust Bank, Millhopper Branch at Gainesville, FL
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Great People to Bank with
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Subnut97, Nov. 17, 2014

I travel overseas a lot and for extended periods of time.  If i have any issues it just takes one email and it is taken care of.  You only get that with good costumer care. They know how to look after their customers.  Great service and it gives a comfort level know if i have any problem while at home or away it is dealt with professionally and in a timely manner.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, East St. Cloud Branch at Saint Cloud, FL
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All Reviews...

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Regions Bank, West Colonial (1.8 miles)
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