SunTrust Bank, Pelican Bay Branch

Name:SunTrust Bank, Pelican Bay Branch
Full Service Brick and Mortar Office
Review:175 client reviews
Location:801 Laurel Oaks Drive
Naples, FL 34108

Collier County
 

Phone:800-786-8787
Office Hours:Mon: 9-4
Tue: 9-4
Wed: 9-4
Thu: 9-4
Fri: 9-6
Drive-up Hours:Mon: 8-4
Tue: 8-4
Wed: 8-4
Thu: 8-4
Fri: 8-6
Branch Deposit:$72,225,000
FDIC Cert:#867
Established:1981-02-18


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1519, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$178,360,920,000
Total Deposits:$136,879,143,000
Total Equity Capital:$22,093,392,000
Total Domestic Office Deposits:$136,869,143,000
Net Income:$717,622,000
Quarterly Net Income:$313,346,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:6%
 More...


Client Review

175 client reviews of SunTrust Bank scored 2.5 out of 5.

Thomas Farias
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by IDFraudVictim, Oct. 16, 2014

Beware of employees and management at Suntrust bank. Apparently someone at the Okeechobee branch was able to open an account with my personal info. When I received a letter congratulating me on my new overdraft account, I called the folks at the branch, and they refused to give me any information about who opened the account. It seems as though this happens all the time at their branch. They actually had the nerve to ask me for MORE of my confidential information. When I filed a complaint with Consumer Finance Protection Bureau, I received a useless response from the 'Assistant Vice President' of the
Client Advocacy Team, Thomas Farias. I'd be skeptical of his qualifications if his resume ever came across my desk.
In summary, use caution if you do any banking in Okeechobee, or at Suntrust itself, and don't bother trying to get any help from the Suntrust Corporate "Advocacy TEAM"

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Muddy Branch at Gaithersburg, MD
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Overall Very Poor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bill0246, Oct. 04, 2014

Customer service is  poor,  they have a  condescending attitude and their asset "protection" counselling is horrific.   

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Orange Park Branch at Orange Park, FL
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Tina Kamtaprasad
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by K4KDirector, Sep. 25, 2014

As a person who has worked in the service/hospitality and most recently charitable outreach industry, one would be hard pressed to find a person more personable yet, professional,and proficient yet, detail oriented than  Business Manager Tina K. She opened a business account for us in March of this year, and although initially I was a bit skeptical as to why a banking representative would literally have people waiting for  hours simply to consult with her, it is now [for me] no  disputed reason as to why.
Her personality and professionalism should be taught to EVERY up and coming customer service financial representative.
The world (and businesses in general) need more people like her. She is TRULY amazing~!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Alafaya/50 Branch at Orlando, FL
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