SunTrust Bank, Northside Drive/I-285 Branch

Name:SunTrust Bank, Northside Drive/I-285 Branch
Full Service Brick and Mortar Office
Review:205 client reviews
Location:5550 Northside Drive, N.W.
Atlanta, GA 30327

Fulton County
View Other Branches
 
Phone:770-980-3250
Branch Deposit:$68,347,000
FDIC Cert:#867
Established:1974-06-17


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1472, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$186,710,993,000
Total Deposits:$152,627,404,000
Total Equity Capital:$23,144,159,000
Total Domestic Office Deposits:$152,617,387,000
Net Income:$1,978,573,000
Quarterly Net Income:$509,723,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

205 client reviews of SunTrust Bank scored 2.5 out of 5.

Sorely Lacking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tinygirl, Apr. 11, 2016

I have been a client of this bank since the early 90's. I have found it is understaffed a lot of times and there are representatives in the other offices but no one to help the teller. They are friendly and professional but the wait has been longer than usual this winter (I am a snow bird). The fact they have been robbed twice in the past six weeks is also puzzling. Security cameras? After two robberies so close maybe they need a security guard.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, The Meadows Branch at Sarasota, FL
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Business Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tamaragior, Feb. 17, 2016

I have complained and complained about the wait time at this bank.  It so unfair to have one teller behind the Window to serve lobby clients and drive thrus!  Ridiculous!  Kathy Pixler deserves an award for being the teller she is!  How can this be efficient?  I have seen people walk into the bank; and turn right around; back out the door.  I have taken some of my accounts across the highway to NBSC Bank; and if it wasn't for Kathy; I would be long gone!  The staff at this branch are all wonderful people; yet they seem to have their hands tied as to what they can do to help customers.  How can this bank be so short staffed; and the Suntrust at Bi Lo locations have more teller staff then a bank located on a busy highway?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Sam Rittenberg Branch at Charleston, SC
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Alan V.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NODAK, Jan. 29, 2016

I chose Sun Trust when I lived in Maryland and traveled all over that state and to Hampton Roads and the Eastern Shore.  Having branches in large cities AND little hamlets in several states is very important to me.  There were several branches that I could have made my home bank but I chose Sun Trust @ Wards Corner because of the exemplary professionalism, knowledge, and customer service by Mrs  Henriqi-Nelms.  Sun Trust could not have a better management supervisor and customer advocate.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Wards Corner Branch at Norfolk, VA
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All Reviews...

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