SunTrust Bank, Northside Drive/I-285 Branch

Name:SunTrust Bank, Northside Drive/I-285 Branch
Full Service Brick and Mortar Office
Review:214 client reviews
Location:5550 Northside Drive, N.W.
Atlanta, GA 30327

Fulton County
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Phone:770-980-3250
Branch Deposit:$72,445,000
FDIC Cert:#867
Established:1974-06-17


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1430, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$200,200,764,000
Total Deposits:$161,443,712,000
Total Equity Capital:$24,236,450,000
Total Domestic Office Deposits:$161,143,712,000
Net Income:$1,468,387,000
Quarterly Net Income:$488,575,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

214 client reviews of SunTrust Bank scored 2.5 out of 5.

Church Treasurer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MtnViewChurch, Dec. 29, 2016

SunTrust is closing the Chilhowie Branch.  The next closest branch is out of market area, over an hours drive one way.  The bank is playing had nose and charging a penalty to everyone trying to close a CD before the branch closes for good when it is before the maturity date.  They do not care about their customers/clients. The only thing they care about is their bottom line.  They don't even care about their reputation.  I have contacted the Federal Goverments agency governing Suntrust.  We will see where that gets us.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Chilhowie Branch 497 at Chilhowie, VA
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by Jonsey 2017-01-20 19:28:05
I cannot say enough, the branch manager Sally and and Valarie Bolton saved me time and possibly from loosing the sale of my home. They went above and beyond to help me out. Thank you both.
So slow
Overall Rating
Office Environment & Staff
Waiting Time
by Dodgeball, Dec. 19, 2016

I decided to go to this beach in downtown Apex (instead of Beaver Creek) to deposit some money. Sent my money in the tube-someone came on and said he was depositing it and it'd be a couple minutes--someone else drives up then leaves--at this point it's been about ten minutes so I hit the intercom button and a lady comes on. I ask her what's taking so long and that people are coming and going as I sit waiting. She said she's busy and will get the other lady to help. Finally after an additional five minutes, they gave me my receipt and my less cash received...which was hanging half way out of the envelop and the change all around. BUT!! They didn't send me my DL and debit card back so I had to wait yet again. (A man was nice a brought it out to the car). Horrible experience. I will just drive the extra 4 min and go to Beaver Creek.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Apex Branch 150 at Apex, NC
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Incompetent Manager and VP
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sparvaiz, Oct. 02, 2016

When I use the Twin Hickory Suntrust to deposit checks with the Tellers everything is fine.  However, as soon as I noticed an issue with my account and had to speak with the VP, I got a glimpse of the incompetency of this bank.  At first the VP showed no urgency to help me with my issue.  Then when I told him I was going to call Suntrust's Customer Care, he told me to call the manager instead.  I said I was not going to call the manager and was going to call the 1-800 Customer Care number and give feedback about the Twin Hickory branch.  Once I said this he got started on helping me resolve my account issue.  I had to sign a few documents etc.  He said everything will be taken care of.  3 weeks later, nothing had changed.  I came into the branch and spoke with the manager.  Told him everything from A-Z.  He took down my number and said he will resolve the matter and call me.  Two weeks later - no change and no phone call.  I came in again and spoke to the Account Service Specialist this time as he was the only person available.  He fixed the problem and called me back to confirm.  He should be running the Twin Hickory Branch.  The Twin Hickory Suntrust bank is very incompetent.  From now on, whenever I have anything important to get done at Suntrust, I will go to the one on Pump Rd and Broad St.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Hickory Park Branch at Glen Allen, VA
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