SunTrust Bank, New Market South Branch

Name:SunTrust Bank, New Market South Branch
Full Service Brick and Mortar Office
Review:216 client reviews
Location:5211 W Mercury Blvd
Newport News, VA 23605

Newport News City County
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Phone:757-244-1351
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 12:00
Drive-up Hours:Mon: 8:30-5:30
Tue: 8:30-5:30
Wed: 8:30-5:30
Thu: 8:30-5:30
Fri: 8:30-6
Weekend: 9-12
Branch Deposit:$34,628,000
FDIC Cert:#867
Established:1958-08-07


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1419, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$200,557,635,000
Total Deposits:$162,368,587,000
Total Equity Capital:$23,449,592,000
Total Domestic Office Deposits:$161,758,587,000
Net Income:$1,969,279,000
Quarterly Net Income:$500,892,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

216 client reviews of SunTrust Bank scored 2.5 out of 5.

Legacy Properties Property Manager
Overall Rating
by Legacyproperties, Apr. 06, 2017

I pretty much go to this location everyday, the people are very friendly and they do a great job!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Tarpon Springs Branch at Tarpon Springs, FL
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LONG WAIT IN DRIVE THRU
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lac82962, Feb. 22, 2017

I just went to the Suntrust Bank Drive thru on Canon Blvd. in Newport News and had the longest wait ever! There was only 1 car in front of me & I was there 15 minutes! Usually I'm in & out of there within 5 Minutes! I asked the woman at the window what was going on & was told "Nothing - I'm waiting on people inside the branch too." No Apology or anything. It was the 1st time I've experienced since Terrible customer service there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Oyster Point Branch at Newport News, VA
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Church Treasurer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by MtnViewChurch, Dec. 29, 2016

SunTrust is closing the Chilhowie Branch.  The next closest branch is out of market area, over an hours drive one way.  The bank is playing had nose and charging a penalty to everyone trying to close a CD before the branch closes for good when it is before the maturity date.  They do not care about their customers/clients. The only thing they care about is their bottom line.  They don't even care about their reputation.  I have contacted the Federal Goverments agency governing Suntrust.  We will see where that gets us.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Chilhowie Branch 497 at Chilhowie, VA
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by Jonsey 2017-01-20 19:28:05
I cannot say enough, the branch manager Sally and and Valarie Bolton saved me time and possibly from loosing the sale of my home. They went above and beyond to help me out. Thank you both.

All Reviews...

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