SunTrust Bank, Merchants Road Branch

Name:SunTrust Bank, Merchants Road Branch
Full Service Brick and Mortar Office
Review:177 client reviews
Location:700 Merchants Road
Knoxville, TN 37912

Knox County
View Other Branches
 
Phone:865-689-1043
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Drive-up Hours:Mon: 8:30-5
Tue: 8:30-5
Wed: 8:30-5
Thu: 8:30-5
Fri: 8:30-6
Branch Deposit:$36,335,000
FDIC Cert:#867
Established:1971-01-07


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1519, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$178,360,920,000
Total Deposits:$136,879,143,000
Total Equity Capital:$22,093,392,000
Total Domestic Office Deposits:$136,869,143,000
Net Income:$717,622,000
Quarterly Net Income:$313,346,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:6%
 More...


Client Review

177 client reviews of SunTrust Bank scored 2.5 out of 5.

Great People to Bank with
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Subnut97, Nov. 17, 2014

I travel overseas a lot and for extended periods of time.  If i have any issues it just takes one email and it is taken care of.  You only get that with good costumer care. They know how to look after their customers.  Great service and it gives a comfort level know if i have any problem while at home or away it is dealt with professionally and in a timely manner.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, East St. Cloud Branch at Saint Cloud, FL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

SunTrust Bele Meade 5-Stars Across The Board
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TheWino, Nov. 03, 2014

The SunTrust Bank, Belle Meade Branch earns 5-Stars across the board for being extremely professional and courteous. The personnel take their time and are extremely thorough. I have had my share of banking relationships and the SunTrust Bank Belle Meade Branch is superior to any other bank. I highly recommend this location for your banking services.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on SunTrust Bank, Belle Meade Branch at Nashville, TN
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Thomas Farias
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by IDFraudVictim, Oct. 16, 2014

Beware of employees and management at Suntrust bank. Apparently someone at the Okeechobee branch was able to open an account with my personal info. When I received a letter congratulating me on my new overdraft account, I called the folks at the branch, and they refused to give me any information about who opened the account. It seems as though this happens all the time at their branch. They actually had the nerve to ask me for MORE of my confidential information. When I filed a complaint with Consumer Finance Protection Bureau, I received a useless response from the 'Assistant Vice President' of the
Client Advocacy Team, Thomas Farias. I'd be skeptical of his qualifications if his resume ever came across my desk.
In summary, use caution if you do any banking in Okeechobee, or at Suntrust itself, and don't bother trying to get any help from the Suntrust Corporate "Advocacy TEAM"

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Muddy Branch at Gaithersburg, MD
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

First Tennessee Bank, Merchants Drive Branch (0.1 miles)
Full Service Brick and Mortar Office
502 Merchants Drive
Knoxville, TN 37912
Home Federal Bank of Tennessee, Merchants Branch (0.1 miles)
Full Service Brick and Mortar Office
501 Merchants Drive
Knoxville, TN 37912
Clayton Bank and Trust, Clayton Bank And Trust, Clinton Highway Branch (0.2 miles)
Full Service Brick and Mortar Office
5200 Clinton Highway
Knoxville, TN 37912
Branch Banking and Trust Company, Merchants Drive Branch (0.3 miles)
Full Service Brick and Mortar Office
310 Merchant Dr
Knoxville, TN 37912
U.S. Bank, Clinton Highway Food City Branch (0.3 miles)
Full Service Retail Office
5078 Clinton Highway
Knoxville, TN 37912

More