SunTrust Bank, Merchants Road Branch

Name:SunTrust Bank, Merchants Road Branch
Full Service Brick and Mortar Office
Review:189 client reviews
Location:700 Merchants Road
Knoxville, TN 37912

Knox County
View Other Branches
 
Phone:865-689-1043
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Drive-up Hours:Mon: 8:30-5
Tue: 8:30-5
Wed: 8:30-5
Thu: 8:30-5
Fri: 8:30-6
Branch Deposit:$36,335,000
FDIC Cert:#867
Established:1971-01-07


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1519, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$185,909,845,000
Total Deposits:$143,269,869,000
Total Equity Capital:$22,605,230,000
Total Domestic Office Deposits:$142,894,869,000
Net Income:$1,737,829,000
Quarterly Net Income:$422,004,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
 More...


Client Review

189 client reviews of SunTrust Bank scored 2.5 out of 5.

Great Bank Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ross2, Mar. 26, 2015

We've dealt with this bank for many years and have very good experiences here.
The people couldn't any nicer or friendlier , from the cashiers to the branch managers

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, New Market Branch at New Market, VA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

D.S. Rice Ph.D.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DSRice, Mar. 12, 2015

This branch has been a banking home for more than a decade. Jennifer Norris and all of the staff treats us like family.   

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on SunTrust Bank, Pershing Point Branch at Atlanta, GA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Unbelievable
Overall Rating
by ShockedDisappointed, Mar. 11, 2015

After many years with Suntrust I get 2 certified letters saying that they no longer wanted our business and that we must immediately start closing all of our deposit accounts (no reason at all).
There is a phone # so I can and the terse lady on the other end says that is all of the information I can get and that she can tell me no more. I go in to the branch to close the accounts and the branch manager is shocked when she sees the letter. She calls and can also get no information. I close 4 accounts including my kids college funds with about 100K and walk across the street and reopen at a very friendly bank. What is up with this? We have zero debt and these were all cash and payroll accounts.

What a hassle but if they don’t want our business someone else is happy to take it

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, The Avenue Forsyth Branch at Cumming, GA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

First Tennessee Bank, Merchants Drive Branch (0.1 miles)
Full Service Brick and Mortar Office
502 Merchants Drive
Knoxville, TN 37912
Home Federal Bank of Tennessee, Merchants Branch (0.1 miles)
Full Service Brick and Mortar Office
501 Merchants Drive
Knoxville, TN 37912
Clayton Bank and Trust, Clayton Bank And Trust, Clinton Highway Branch (0.2 miles)
Full Service Brick and Mortar Office
5200 Clinton Highway
Knoxville, TN 37912
Branch Banking and Trust Company, Merchants Drive Branch (0.3 miles)
Full Service Brick and Mortar Office
310 Merchant Dr
Knoxville, TN 37912
U.S. Bank, Clinton Highway Food City Branch (0.3 miles)
Full Service Retail Office
5078 Clinton Highway
Knoxville, TN 37912

More