SunTrust Bank, Manassas Branch
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102 client reviews
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| Name: | SunTrust Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1891-09-21 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Suntrust Banks, Inc. |
| Charter Class: | commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 1698, view all, view on map |
| Website: | http://www.suntrust.com |
| Total Assets: | $169,076,807,000 |
| Total Deposits: | $133,278,697,000 |
| Total Equity Capital: | $21,254,050,000 |
| Total Domestic Office Deposits: | $133,278,697,000 |
| Net Income: | $1,065,042,000 |
| Quarterly Net Income: | $362,849,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 7% |
| More... | |
Client Review
102 client reviews of SunTrust Bank scored 2.5 out of 5.
Fairburn road in douglasville
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by O000Dsp000O, Jun. 15, 2013
I don't know about the other locations but this location is on point. Very friendly staff, never much of a line and the women there seem to enjoy their job and it shows. I have had multiple issues where i needed help and they take care of me with a smile. It is a pleasure to bank with them at this branch
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Fairburn Road Branch at Douglasville, GA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby O000Dsp000O, Jun. 15, 2013
I don't know about the other locations but this location is on point. Very friendly staff, never much of a line and the women there seem to enjoy their job and it shows. I have had multiple issues where i needed help and they take care of me with a smile. It is a pleasure to bank with them at this branch
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Fairburn Road Branch at Douglasville, GA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Smug Teller
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by StephenPaulTroup, May. 25, 2013
Occasionally a Suntrust account holder will write me a check and I have to deal with Suntrust. I have had a decent experience with most locations, but the one nearest me (Hiram, GA) has one teller named Adam who is smug, condescending and seems to actually delight when he sees my irritation at being told I will have to pay $7 for the privilege of cashing a check written to me & drawn on a Suntrust account. It has happened several times over the last few years. Enough that he recognizes me when I walk in.
Once I took a check to him to be cashed that was dated the next day (I had cleared it with the person who wrote it to me that it was okay with her to cash). The teller, Adam, informed me he would not cash it because it was a 'post-dated' check. Had I been dealing with any random teller I would have chalked it up to a teller going out of their way to look out for the interests of an account holder (banks have no legal obligation to not pay a 'post-dated' check unless informed well in advance by the account-holder). But I got the strong sense Adam refused to do it because it was me & he enjoyed the fact it upset me. I know that is impossible to prove, but when you are standing face to face with someone you've had history with, you kinda know.
He is the worst teller I have had to deal with in at least 20 years.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on SunTrust Bank, Hiram Pavilion Branch at Hiram, GA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby StephenPaulTroup, May. 25, 2013
Occasionally a Suntrust account holder will write me a check and I have to deal with Suntrust. I have had a decent experience with most locations, but the one nearest me (Hiram, GA) has one teller named Adam who is smug, condescending and seems to actually delight when he sees my irritation at being told I will have to pay $7 for the privilege of cashing a check written to me & drawn on a Suntrust account. It has happened several times over the last few years. Enough that he recognizes me when I walk in.
Once I took a check to him to be cashed that was dated the next day (I had cleared it with the person who wrote it to me that it was okay with her to cash). The teller, Adam, informed me he would not cash it because it was a 'post-dated' check. Had I been dealing with any random teller I would have chalked it up to a teller going out of their way to look out for the interests of an account holder (banks have no legal obligation to not pay a 'post-dated' check unless informed well in advance by the account-holder). But I got the strong sense Adam refused to do it because it was me & he enjoyed the fact it upset me. I know that is impossible to prove, but when you are standing face to face with someone you've had history with, you kinda know.
He is the worst teller I have had to deal with in at least 20 years.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on SunTrust Bank, Hiram Pavilion Branch at Hiram, GA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by bucky1 2013-06-14 19:01:31
The man at the Clovery Md bank is a rude and smug man, is there no customer service left. Your bank has a bad name out ther already this just proves what I have heard,
suntrust banking experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by UnhappyCUSTOMER12000, May. 08, 2013
I go to Suntrust Bank Greenbrair Pkwy about once a month, everytime ive been there it has been a awful experience. Not a welcoming environment, staff is very unprofessional & rude. I had my worst experience with a teller named Ashlyn Pagan. She is by far they most rude person ive meet in my life. After speaking to manager Anthony Hardie about her with no difference I advise people to use a different bank. This bank is the worst!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Greenbriar Branch at Atlanta, GA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby UnhappyCUSTOMER12000, May. 08, 2013
I go to Suntrust Bank Greenbrair Pkwy about once a month, everytime ive been there it has been a awful experience. Not a welcoming environment, staff is very unprofessional & rude. I had my worst experience with a teller named Ashlyn Pagan. She is by far they most rude person ive meet in my life. After speaking to manager Anthony Hardie about her with no difference I advise people to use a different bank. This bank is the worst!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Greenbriar Branch at Atlanta, GA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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