SunTrust Bank, Main Ocala Branch

Name:SunTrust Bank, Main Ocala Branch
Full Service Brick and Mortar Office
Review:170 client reviews
Location:203 East Silver Springs Boulevard
Ocala, FL 34470

Marion County
 

Phone:352-368-6347
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Drive-up Hours:Mon: 8-5
Tue: 8-5
Wed: 8-5
Thu: 8-5
Fri: 8-6
FDIC Cert:#867
Established:1910-01-01


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1584, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$175,463,961,000
Total Deposits:$136,261,353,000
Total Equity Capital:$21,865,218,000
Total Domestic Office Deposits:$136,261,353,000
Net Income:$404,276,000
Quarterly Net Income:$404,276,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

170 client reviews of SunTrust Bank scored 2.5 out of 5.

Misty was short and not helpful at all!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Hubbard7710, Sep. 15, 2014

This bank location honestly has some of the most unprofessional, ghetto tellers I have EVER seen at a banking location.  It is honestly making me want to switch my account to another bank.  I may have to do that soon.  I just called to ask a question regarding a deposit and spoke with Misty.  She seemed nice on the phone, but it was apparent that I was taking too much of her time and she rushed me to end the call and hung up very quickly!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Fletcher Branch at Tampa, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst Bank on the Planet
Overall Rating
by marilynsuntrust, Aug. 31, 2014

While traveling from my home in Texas to California, I lost my wallet on the train on Thursday. I immediately called Suntrust and agreed to pay $25 to have a new debit card overnighted to me, as I was scheduled to fly back to my home in Texas just 3 days later on Saturday evening. I was very happy to pay the $25 for overnight shipping to my hotel in California. The debit card didn't arrive on Friday though as it was supposed to. I called suntrust to see what happened and was told that they don't even offer overnight shipping on cards. Only 2 to 3 BUSINESS days. Which means that myy card was on it's way to california scheduled to arrive on Tuesday, which my flight back home to Texas is three days PRIOR on Saturday. Obviously I was livid, and demanded a refund of the $25 and to talk to a manager. I was told there were no managers there and that one would call me the next day. Of course, nobody from suntrust called me the next day. So i called back on Sunday from my home in texas and spoke to a manager finally. This manager tells me that it is going to be delivered to my hotel in California on tuesday. She refused to listen to the recorded phone call where i was lied to about the overnight shipping and she refused to give me a refund. She said I would need to call back again on Monday to talk to customer service and have them refund the fee. She also wanted to charge me $25 AGAIN to have yet another sent to me in texas at my home, since I'm back from vacation now. I told them to keep the damn card and withdrew all my money and switched financial institutions for good. This was the worst experience of my life in dealing with a bank. The people who answer their calls are like robots that could care less about the customer experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Suntrust Bank at Atlanta, GA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

HOPEFULLY CUSTOMER
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by HOPEFULLYCUSTOMER, Aug. 29, 2014

I am having a problem with one of the TELLER who made a mistake on a transaction with me and will not make it right. I hope the management make it RIGHT.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Goodlettsville Mm 821 at Goodlettsville, TN
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

SunTrust Bank, College Road Branch
Full Service Brick and Mortar Office
1601 S.W. College Road
Ocala, FL 34474
SunTrust Bank, Ocala Main Office Drive-In
Limited Service Facility Office
305 Northeast First Street
Ocala, FL 34470
Wells Fargo Bank, Ocala Main Drive-In Branch
Limited Service Facility Office
11 Sw 2nd Ave
Ocala, FL 34475
Wells Fargo Bank, Ocala Main Branch
Full Service Brick and Mortar Office
109 West Silver Springs Boulevard
Ocala, FL 34475
Merchants & Southern Bank, Ocala Branch
Full Service Brick and Mortar Office
412 Northeast Tenth Street
Ocala, FL 34475
CenterState Bank of Florida, Ocala Downtown Branch
Full Service Brick and Mortar Office
406 East Silver Springs Boulevard
Ocala, FL 34470
Community Bank and Trust of Florida, Community Bank And Trust Of Florida
Full Service Brick and Mortar Office
1603 Southwest 19th Avenue
Ocala, FL 34471
Community Bank and Trust of Florida, East Branch
Full Service Brick and Mortar Office
1520 East Silver Springs Boulevard
Ocala, FL 34471
First Avenue National Bank
Full Service Brick and Mortar Office
910 Sw 1st Ave
Ocala, FL 34471
Gateway Bank of Central Florida, Messenger Service
Limited Service Messenger Office
1632 East Silver Springs Boulevard
Ocala, FL 34470

View All