SunTrust Bank, Luray Branch

Name:SunTrust Bank, Luray Branch
Full Service Brick and Mortar Office
Review:215 client reviews
Location:20 East Luray Shopping Center
Luray, VA 22835

Page County
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Phone:540-743-4558
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Drive-up Hours:Mon: 8:30-6
Tue: 8:30-6
Wed: 8:30-6
Thu: 8:30-6
Fri: 8:30-6
Weekend: 9-12
Branch Deposit:$33,190,000
FDIC Cert:#867
Established:1959-01-01


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1419, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$200,557,635,000
Total Deposits:$162,368,587,000
Total Equity Capital:$23,449,592,000
Total Domestic Office Deposits:$161,758,587,000
Net Income:$1,969,279,000
Quarterly Net Income:$500,892,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

215 client reviews of SunTrust Bank scored 2.5 out of 5.

LONG WAIT IN DRIVE THRU
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lac82962, Feb. 22, 2017

I just went to the Suntrust Bank Drive thru on Canon Blvd. in Newport News and had the longest wait ever! There was only 1 car in front of me & I was there 15 minutes! Usually I'm in & out of there within 5 Minutes! I asked the woman at the window what was going on & was told "Nothing - I'm waiting on people inside the branch too." No Apology or anything. It was the 1st time I've experienced since Terrible customer service there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Oyster Point Branch at Newport News, VA
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Church Treasurer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MtnViewChurch, Dec. 29, 2016

SunTrust is closing the Chilhowie Branch.  The next closest branch is out of market area, over an hours drive one way.  The bank is playing had nose and charging a penalty to everyone trying to close a CD before the branch closes for good when it is before the maturity date.  They do not care about their customers/clients. The only thing they care about is their bottom line.  They don't even care about their reputation.  I have contacted the Federal Goverments agency governing Suntrust.  We will see where that gets us.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Chilhowie Branch 497 at Chilhowie, VA
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by Jonsey 2017-01-20 19:28:05
I cannot say enough, the branch manager Sally and and Valarie Bolton saved me time and possibly from loosing the sale of my home. They went above and beyond to help me out. Thank you both.
So slow
Overall Rating
Office Environment & Staff
Waiting Time
by Dodgeball, Dec. 19, 2016

I decided to go to this beach in downtown Apex (instead of Beaver Creek) to deposit some money. Sent my money in the tube-someone came on and said he was depositing it and it'd be a couple minutes--someone else drives up then leaves--at this point it's been about ten minutes so I hit the intercom button and a lady comes on. I ask her what's taking so long and that people are coming and going as I sit waiting. She said she's busy and will get the other lady to help. Finally after an additional five minutes, they gave me my receipt and my less cash received...which was hanging half way out of the envelop and the change all around. BUT!! They didn't send me my DL and debit card back so I had to wait yet again. (A man was nice a brought it out to the car). Horrible experience. I will just drive the extra 4 min and go to Beaver Creek.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Apex Branch 150 at Apex, NC
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