SunTrust Bank, Lilburn Wal-Mart Branch

Name:SunTrust Bank, Lilburn Wal-Mart Branch
Full Service Retail Office
Review:170 client reviews
Location:4004 Lawrenceville Hwy Nw
Lilburn, GA 30047

Gwinnett County
 

Phone:770-638-1620
Office Hours:Mon: 10-7
Tue: 10-7
Wed: 10-7
Thu: 10-7
Fri: 10-7
Weekend: Sat 9-6
Branch Deposit:$12,696,000
FDIC Cert:#867
Established:2004-01-28


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1584, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$175,463,961,000
Total Deposits:$136,261,353,000
Total Equity Capital:$21,865,218,000
Total Domestic Office Deposits:$136,261,353,000
Net Income:$404,276,000
Quarterly Net Income:$404,276,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

170 client reviews of SunTrust Bank scored 2.5 out of 5.

The simple things
Overall Rating
Other Services
by Thesimplethings, May. 05, 2014

I am not a Sun Trust customer, and now it is guaranteed I will never be one. It may seem silly but on a fundamental level I think my story is important. My young son had a roll of quarters he had saved and wanted to exchange for a ten dollar bill ("real money" according to him). While we were at the store I took his roll of quarters to do just that. The money center in the store wouldn't do it for us and pointed us in the direction of the bank. I wasn't overly surprised. The bank is that place that helps you exchange, keep, save, and borrow.... money. There was no line, the counter staff were not busy. From what I could tell they were just sitting there talking to each other. So I walked up with our humble roll of quarters and asked for a ten dollar bill. The lady behind the counter asked if I had an account with them. This took me a little off guard. I wasn't trying to take out an auto loan. I just wanted to exchange some VERY small currency. I don't have an account and she very brusquely told me I needed an account and a phone number registered with Sun Trust in case the amount wasn't correct so they had a way to contact me. I know this sounds like I'm making this up. I wish I was. At this point I am beyond bewildered. I had to pause to make sure she wasn't joking. I'm also insulted. First, I have worked in multiple jobs where I've had to count up and maintain money tills or a safe. With this you have to count rolls of change. I know technology exists that allows you to place the roll in the counter and based on weight it knows whether or not the amount is right (I know because I've used it and it takes about 1 second). Beyond that, if you don't trust the contents of the roll, I know it took me all of about 30 seconds to count up the roll in the first place BY HAND(oh the horror!). She tells me sorry there is nothing she can do.

Big bad Sun Trust bank can't count a $10 quarter roll.

I realize the loss of me ever being a customer will have zero impact on this bank. I also realize I could tell as many people as I could find not to use Sun Trust, until I was blue in the face, and Sun Trust would never even flinch. I realize this will probably never even actually be read by anyone at Sun Trust. If it is it will likely be disregarded as quickly as my little $10 quarter roll. I didn't argue. I couldn't. How stupid do you think your customers are?  I said "thank you anyways" and walked away. I was in absolute shock. Yes, I was asking for a free service, but it was a realistic free service. I was asking to exchange 40 quarters in to a bill. Something like this is a little thing you do for your customer to earn a reputation in the community. It costs you absolutely nothing and gives you a happy customer that may consider you the next time they need to buy a new car. I do believe I am in the market for such a bank.  

Now all this particular location is left with is a a couple of employees talking to each other (that you had to pay anyways), and a bad review. I'm not an expert, but it seems to me you missed out on free money. I will take my auto loan elsewhere because my son's $10 just wasn't good enough for you. I'm not drastically old fashioned, but sometimes it really IS the simple things that matter.

* this review was made on SunTrust Bank, Lilburn Wal-Mart Branch at Lilburn, GA
45 of 46 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

5 comments. Add a comment

by CM75 2014-05-12 22:46:05
I do not think this is a fair review on the actual services this place provides. Why did you not just take the roll to your own bank or to a coin star? I have used SunTrust for many years and have never had a problem with the way they do things.
by Bustit997 2014-05-26 20:51:42
This person is a definite looser. She could not get her $10 bill for her roll of quarters at the "MONEY STORE", and that was no problem. But she is surprised that a bank that she has no account with would not do it either. THE TRUTH IS THAT SHE OBVIOUSLY DOES NOT HAVE A BANK ACCOUNT OF HER OWN. She is a looser who probably bounced so many checks that she has to do her business at the Money Store. To say such negative things when the person was just following bank policy (which I agree with), is wrong. The people at the Wilton Manors branch are AWESOME. Extremely friendly, go out of their way to help whenever you have a problem. Ignore this bitter no bank account of her own looser.
by spiritevolution 2014-05-29 18:19:33
@ thesimplethings:From one intelligent person to another, I understand where you are coming from. I am shocked by a lot of the stupidity of the world. Thank you for your post. It was very true to the society we live. You can tell that we still have a long way to go when you read some of the ignorant and mean comments from other posts. It breaks my heart that a person can not just post a opinion that was not demeaning, but yet, you are in returned called a loser. I just wanted to post a response to let you know Thesimplethings) that there are good people left, who got some sense. Thank you again for your post that made complete sense, unfortunately a lot of people are too senseless to understand, so they just rather name call like children do. Take care and thank the universe for blessing you with common sense, because there is a lack there of in this world.
by lisanoakes 2014-06-13 09:17:40
Husband had two checks from ILA which were drawn on this bank. They cashed one but wanted to charge $7.00 to cash the second one. This is ridiculous! SunTrust you act like a fly by night check cashing company. Shame on you! I will NEVER bank with crooks!
by Judy1946 2014-07-13 09:09:18
You may not think that your comment got read, but I read it and it kept me from taking all of my banking business over to this bank.  I actually am happy with my bank, but they have closed the branches in the city I go to in upstate NY which is inconvenient for me, so I was looking for another bank that has branches in Florida and in the city I visit in NY.  Thanks for keeping me from making a mistake.

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