SunTrust Bank, Laurelwood Branch - 907

Name:SunTrust Bank, Laurelwood Branch - 907
Full Service Brick and Mortar Office
Review:167 client reviews
Location:464 Perkins Street Extended
Memphis, TN 38117

Shelby County

Office Hours:Mon: 08:30 to 16:00
Tue: 08:30 to 16:00
Wed: 08:30 to 16:00
Thu: 08:30 to 16:00
Fri: 08:30 to 18:00
Branch Deposit:$66,222,000
FDIC Cert:#867

The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1584, view all, view on map
Total Assets:$175,463,961,000
Total Deposits:$136,261,353,000
Total Equity Capital:$21,865,218,000
Total Domestic Office Deposits:$136,261,353,000
Net Income:$404,276,000
Quarterly Net Income:$404,276,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%

Client Review

167 client reviews of SunTrust Bank scored 2.5 out of 5.

Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sparkplug, Aug. 20, 2014

I have been a customer since 1986 at the various banks that have been located in front of the Kroger on Byhalia Road in Collierville, TN.  I was very disappointed when Suntrust closed that branch.  Now the remaining branch in Collierville is not open on Saturdays and the ATM machine is very poorly located.  I don't know who made these decisions but it appears from comments that some customers are leaving the bank to find services elsewhere.  I am considering the same.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Schilling Farms Branch - 961 at Collierville, TN
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In total disbelief
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by InShock, Aug. 01, 2014

Someone put in $2000 in my account, $2000 in my joint account and $2000 in my minor son's account and moved it around. These checks were bad and I was accused of depositing them yet I am the one that called the bank. Now I am being sued by Sun Trust. I would not recommend Sun Trust to anyone not even my worst enemy. If you have an account there CLOSE IT find a different bank Sun Trust rips off people and their long time customers. I couldn't believe it not I am paying the price for trusting a bank with keeping my account safe. No such thing.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Western Avenue Mm Branch 856 at Knoxville, TN
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by Alexg7 2014-08-04 13:32:21
I have been banking with Suntrust for more than 15 years. I must say that I am really disappointed with the new employees at this branch. They have no customer service skills. I went to cash a check today. The teller asked me for an ID. Since she had handle my business account deposits several times,  I jokingly asked her "You don't know me? " She said "No I don't" "If I don't know the inside of your house I don't know you". I told her that she should know her customers and she repeated  "If I don't know the inside of your house, I don't know you." I thought that was a really silly and not a smart thing to say to a old customer. I told her that I was the owner of ALL STARS Performing Arts Academy around the corner and she sarcastically said " And I have a daughter that wants to dance" I took that as a bully tactic on her part. In other words, don't bother me or I won't bring my daughter to take dance lessons at your studio".

Suntrust should send some of the employees at this branch to customer service training school. I am closing all my accounts. I am taking our business to another bank.
Overall Rating
Office Environment & Staff
by dylansgoldman, Jul. 29, 2014

Yesterday, after first withdrawing $1200 from my personal account at Chase, I made a cash deposit of $950 to my landlord's account at the SunTrust Branch on Mtn. Industrial Blvd. in Tucker. Upon arriving, I filled out my deposit slip and was called up by Benjamin, one of their tellers. I handed him the deposit slip and then, for the first time since receiving it from my bank, opened the Chase envelope containing $1200, and counted out $950 and handed it to the teller. Well, I thought it was $950. I then folded up the remainder, which should have been $250 (two hundreds, two twenties and one ten), and put it in my wallet.  Benjamin began to recount the money, all hundreds with one fifty, but then stopped, the money fanned out in his hands. Quickly, his expression changed, he handed me my deposit receipt and thanked me. He still hadn't finished counting down the money in front of me, but as I was in a hurry, and didn't for a second fathom a bank teller would act with anything less than integrity, wrote off the encounter and left the bank.
Wouldn't you believe my surprise when I got home and realized that I had folded up $150, not $250. I didn't make any stops in between, and hadn't removed the money from my wallet, or my wallet from my pants since right before leaving the branch. There was no way I could have dropped a one-hundred dollar bill- my bills were still folded neatly in my wallet the way I had left them.
As I am not one to falsely accuse, I retraced my steps over and over with my girlfriend, who was with me the entire day and had waited in the car at the bank. I contacted my landlord to verify the deposit amount was $950 and not $1050- it was $950.
Unfortunately, by the time I took my wallet out of my pants at home and noticed I was short $100, the branch already was closed. So I went back today to speak with a Supervisor or the Branch Manager.
I was very calm and quiet, wanting to be discreet about this issue, as I was obviously implying that Benjamin had stolen $100. Of course, his drawer was neither over or under yesterday- and why would it be? He pocketed my money!
I explained what happened as I just did above, and told his supervisor I would like someone to review the tapes from yesterday so we could get to the bottom of this. She was very polite and seemed genuinely concerned. After briefly speaking with the Branch Manager behind closed doors, she returned to tell me that he/she said, "Once you left with the balance, there is nothing we can do," to which I replied, "And you don't record the tellers, do you?" She explained that they do not record behind the tellers at all. Still calm, I said, "Well that [guilt and bad karma] is something that he will just have to live with then," and left.

I guess I forgot to mention...I'm a published journalist in Atlanta.

Now I ask you: What is the point of having cameras behind the tellers if they aren't recording? One of your employees can STEAL $100 from a customer and GET AWAY WITH IT, SCOTT FREE? And it's MY PROBLEM? I don't think so.


I plan on taking this issue as high up as I have to.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Mountain Industrial Branch at Tucker, GA
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