SunTrust Bank, Gunbarrel Road Branch

Name:SunTrust Bank, Gunbarrel Road Branch
Full Service Brick and Mortar Office
Review:221 client reviews
Location:1900 Gunbarrel Rd
Chattanooga, TN 37421

Hamilton County
View Other Branches
 
Phone:423-553-1761
Office Hours:Mon: 9-4
Tue: 9-4
Wed: 9-4
Thu: 9-4
Fri: 9-6
Weekend: Sat 9-1
Drive-up Hours:Mon: 8:30-4
Tue: 8:30-4
Wed: 8:30-4
Thu: 8:30-4
Fri: 8:30-6
Weekend: 9-1
FDIC Cert:#867
Established:2004-05-03


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1317, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$203,380,775,000
Total Deposits:$165,526,301,000
Total Equity Capital:$24,109,689,000
Total Domestic Office Deposits:$165,526,301,000
Net Income:$1,608,828,000
Quarterly Net Income:$574,239,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
 More...


Client Review

221 client reviews of SunTrust Bank scored 2.5 out of 5.

Master Vern Farmer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Vermin999, Feb. 05, 2018

Many problems with the Suntrust Branch on Hull Street in Brandermill area in Chesterfield Va.

I have banked here since moving 3 mi from here in 2002 as the convenience of the drive up ATM is the ONLY reason I do.

Repeatedly I have deposited checks here say on a Mon before noon, and the deposit is not available until Wednesday !!!!

Their answer is "that's the way it works"....pitiful....

Then today 2/5/2018 at or about 1615, was the last straw. I needed $850 as that was too much to get out of the ATM so I was waiting in the 2nd lane whilst the 1'st lane was being serviced. The teller who looked like he was hired out of the 'Hood, finished with the first lane and then took the next car ahead of me, even as I was next.

I waited about 20 min and then he decided to wait on me. I told him I wanted to take the money out of my account and sent him my ATM card.

He then proceeded to take another car in the first lane so after another few mins I hit the call and ax'ed him what the problem was....he flashed me a dirty look and went back to what he was doing.

After 45 mins....in the drive thru.....I threw in the towel and went inside and got finally the manager, Jennine? as she pulled out papers wanting me sign in multiple places....so I took a STAND......as all I wanted was to take money out of my account.

I just said NO ! I crushed up the check and walked out, then drove around to the ATM around the back of the branch and got out $400 as I now have to make another trip tomorrow.

Attention Women ! I would advise NOT to use the ATM in back unless a passenger is present.....as it's poorly lit and there are woods back there AND its a high crime area !!!

This is NOT the same Suntrust I signed up with in Atlanta in 1990 !





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Brandermill Branch at Midlothian, VA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Suntrust moving out of Krogers? Not Happy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Clareb, Nov. 28, 2017

I have never had a bad experience with Suntrust and recentl found they are moving out of Kroger.  This makes me very unhappy.  I like the convenience of having them in Kroger, and I am not happy that they are also moving out the ATM machine.  What is Kroger thinking?  I have dealt with Suntrust for 8 years in various ways, including a mortgage, and now find Kroger is kicking them out of their stores.  If another bank moved in I will not do business with them.  I am not happy with Kroger right now.  Maybe we need a Wegmans here and Suntrust can move in with them in the Cave Spring area.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Cave Spring Kroger Branch at Roanoke, VA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Kanawha city WV
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mcmillan05, Oct. 04, 2017

I love this branch. Joe always helps me and even stopped fraudulent charges on one of my customers accounts from the bank I work at. I don't trust anyone else to help me with my banking needs. Everyone in that branch is friendly. I've also dealt with Stacia recently and she is very nice.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Kanawaha Mall Kroger Branch at Charleston, WV
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

First Volunteer Bank, Gunbarrel Branch (0.2 miles)
Full Service Brick and Mortar Office
1834 Gunbarrel Rd
Chattanooga, TN 37421
Atlantic Capital Bank, Gunbarrel Road Branch (0.3 miles)
Full Service Brick and Mortar Office
1740 Gunbarrel Road
Chattanooga, TN 37421
Branch Banking and Trust Company, Hamilton Place Branch (0.5 miles)
Full Service Brick and Mortar Office
2120 Gunbarrel Rd
Chattanooga, TN 37421
First-Citizens Bank & Trust Company, Chattanooga Main Branch (0.6 miles)
Full Service Brick and Mortar Office
1611 Gunbarrel Road
Chattanooga, TN 37421
First Citizens National Bank, Hamilton Place Financial Center Bran (0.6 miles)
Full Service Brick and Mortar Office
2021 Hamilton Place Blvd
Chattanooga, TN 37421

More