SunTrust Bank, Francis Corners Branch

Name:SunTrust Bank, Francis Corners Branch
Full Service Brick and Mortar Office
Review:173 client reviews
Location:5690 Atlanta Highway
Alpharetta, GA 30004

Forsyth County
 

Phone:770-521-4940
Office Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 9-5
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 9-6
Weekend: 9-12
Branch Deposit:$39,044,000
FDIC Cert:#867
Established:1996-12-17


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1584, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$175,463,961,000
Total Deposits:$136,261,353,000
Total Equity Capital:$21,865,218,000
Total Domestic Office Deposits:$136,261,353,000
Net Income:$404,276,000
Quarterly Net Income:$404,276,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

173 client reviews of SunTrust Bank scored 2.5 out of 5.

Tina Kamtaprasad
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by K4KDirector, Sep. 25, 2014

As a person who has worked in the service/hospitality and most recently charitable outreach industry, one would be hard pressed to find a person more personable yet, professional,and proficient yet, detail oriented than  Business Manager Tina K. She opened a business account for us in March of this year, and although initially I was a bit skeptical as to why a banking representative would literally have people waiting for  hours simply to consult with her, it is now [for me] no  disputed reason as to why.
Her personality and professionalism should be taught to EVERY up and coming customer service financial representative.
The world (and businesses in general) need more people like her. She is TRULY amazing~!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Alafaya/50 Branch at Orlando, FL
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Tina Kamtaprasad
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by K4KDirector, Sep. 25, 2014

As a person who has worked in the service/hospitality and most recently charitable outreach industry, one would be hard pressed to find a person more personable yet, professional,and proficient yet, detail oriented than  Business Manager Tina K. She opened a business account for us in March of this year, and although initially I was a bit skeptical as to why a banking representative would literally have people waiting for  hours simply to consult with her, it is now [for me] no  disputed reason as to why.
Her personality and professionalism should be taught to EVERY up and coming customer service financial representative.
The world (and businesses in general) need more people like her. She is TRULY amazing~!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Alafaya/50 Branch at Orlando, FL
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Poor Banking and Management
Overall Rating
Waiting Time
by anindianangel, Sep. 25, 2014

I have had a problem with an unauthorized transaction since Monday morning.The bank Suntrust called me and assured me they would take care of it and refund my money immediately. This is Thursday morning and still nothing because of this I have no access to even $20-. This is the first time I have had an overdraft ever. I am totally amazed at how they handle their customers, which we are the people who pay their salaries. I will be changing banks for sure. I do not have time to waste with such unprofessional people. I called the bank yesterday and asked to speak to the MGR I was told if she is available she will call me back. The worst customer service I have experienced in 33 years of banking.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Lakeland Highlands Branch at Lakeland, FL
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by wetabernal 2014-09-27 13:32:20
I have had a very distasteful experience with my branch in NC,
Durham. They ""sold me"" they have insisted on ny getting a checking account, instead of having a savings, which I have had for many years now.
This teller, Crystal, finally succeeded in selling me the idea. The time t close the savings, was Tuesday, after Labor day weekend.well, first mustake. Her mistake::FORGOT!! Not o.e, not three times. Left a message with "another teller", who didnt ( so Crystal told me") I have been charged so much money, because of THEIR mistakes. I am so terribly upset!!! She had the time t call with thw overdrafts, but not t clise my SAVINGS as she had promised. I keep getting more and more charges. Unbelievable!!
I can't even close the accounts at this time, as I dont know how much mo.ey they will continue charging me. I moved t Dallas, almost a year ago, and was told, SUNTRUST is also here. Well I havw never found one. I hope someone with authority helps me resolve this very upsetting issue. I don't have any money at this time. I have kept a very clean savings ac ount all these years, and now I dont even know if I can opwn an account anywhete, because of SUNTRUST mustakes. And unprofessional "peimuses" I trusted Crystal t clise my savings, and nit havw t pay for ivwrdrafts, as she promised I would not have, opening up a checking. Constanza Warren

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