SunTrust Bank, Fletcher Branch

Name:SunTrust Bank, Fletcher Branch
Full Service Brick and Mortar Office
Review:159 client reviews
Location:13502 North Florida Avenue
Tampa, FL 33613

Hillsborough County
 
Phone:813-964-0502
Office Hours:Mon: 9-4
Tue: 9-4
Wed: 9-4
Thu: 9-4
Fri: 9-6
Drive-up Hours:Mon: 8-5
Tue: 8-5
Wed: 8-5
Thu: 8-5
Fri: 8-6
Branch Deposit:$31,089,000
FDIC Cert:#867
Established:1980-06-12


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1588, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$171,261,678,000
Total Deposits:$132,947,193,000
Total Equity Capital:$21,474,893,000
Total Domestic Office Deposits:$132,947,193,000
Net Income:$1,179,378,000
Quarterly Net Income:$389,552,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:7%
 More...


Client Review

159 client reviews of SunTrust Bank scored 2.5 out of 5.

HORRIBLE BRANCH
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Maraltima, Apr. 11, 2014

I am a single father of two; I had previously been laid off work for almost 3 years; finances became very much in disarray. But SunTrust worked with me to keep my account open. I have had an account with SunTrust since 2006.

Recently my X-wife wrote two bad child support checks. Of course, I immediately replaced the funds. I watch my account very closely. I checked my account the following day to make sure my deposit posted and that everything was good as to the bad deposit.  I couldn't access my account online...Ultimately, I found out my account was closed due to "suspected fraud" ???? A local branch went WAY out of their way to help me find out the details as I explained my situation.

To make a long involved story very short...this local branch was willing to take my account and work with me to keep my account open.  The manager of the downtown Knoxville Branch (Bruce Duncan) blocked the effort.  Previously, I had gone in to ask for his help concerning fees assessed to my account. He was rude - condescending and absolutely unwilling to even listen. He is the THIRD branch manager at this downtown branch in just 2 years. The other local branch told me even though my account was not the "ideal" account, there had certainly been worse situations.  I believe the downtown branch manager purposefully and maliciously made these decisions based on his own personal agenda.  

I would not recommend EVER doing business with the downtown Knoxville branch - AT ALL.  I just hope and pray that the hard times that many people in my situation face never have to deal with this type of person - and I certainly pray that this manager never finds himself in a similar situation - needing help and needing someone to just listen.  Treat others as you would like to be treated.  Your actions have a way of coming full circle. So so sad.

Oh... and let me end by saying...at the time they closed my account - they returned two of my bills that had been set to auto-pay (and in pending status - with funds available to pay) AND also held over $1,000 of my money so that I couldn't even retrieve it for over a week to go and pay my bills.  Fortunately those bill collectors were willing to work with me when this Branch Mgr would not.

To try and end on a positive - the other staff (i.e. tellers and customer service representative) have always been so very helpful and understanding. I will miss them. I will also make mention of the staff at the East Towne Branch @ Kinzel Way. They went WAY out of their way to try and help me and to help keep my account open.  It all came back to the recommendation of Bruce Duncan - an individual who had ONLY known me and my account for a few months.

I realize there are rules and regulations.  I have spent over 20 years of my professional career in the accounting field for the federal government.  It simply would have been nice to have been offered an opportunity to explain.

This is just my story.  I hope it helps others try to avoid an embarrassing and hurtful situation brought on by this Branch Manager at the Downtown Knoxville Branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Downtown Knoxville Branch at Knoxville, TN
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Maraltima 2014-04-14 10:16:07
As if things couldn't get any worse.  So I was told to come back on 4/14 to find out what to do about getting my funds released, only to get there and be told that a check had already been mailed the previous week.

I will count this account closure as a blessing. To never have to deal with Mr. Duncan again will be absolute heaven.

A day will come .... something random...totally unexpected that will cause Mr. Duncan to look back and remember how disrespectful and hurtful he has been to people simply needing his help and understanding.

I take no joy in knowing that.
Who opened the account? We didn't.
Overall Rating
Office Environment & Staff
by Floored, Apr. 05, 2014

Someone opened a bank account in my name. Not even my legal name on the bank card. A debit card, overdraft protection authorization AND paper checks, which I haven't used in 10 years! Then a statement. And finally, you closed it, too. Did I mention that my wife's name wasn't included in all of this? Need I say what she thought and how she felt? Need I say you haven't heard the last of me? Need I say I read your Sun Trust Policy and feel that you may not have read mine? It would have simply stated that I did NOT authorize an account to be opened. I simply cashed a check as a guest.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Oak Ridge Branch at Oak Ridge, TN
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Change routing numbers for direct deposit without notifying anyone!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by amyd, Apr. 03, 2014

They changed my direct deposit routing number without notifying me or my retirement company, so my pension deposit was delayed for a week.  I spent countless hours trying to figure out where my money went.  The bank had no idea where my money was or why it was not deposited.  I finally figured it out with my retirement company when the deposit finally bounced back to them.  Get your act together Suntrust!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Westgate Branch at Manassas, VA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

JPMorgan Chase Bank, Tampa - Fletcher Avenue Branch
Full Service Brick and Mortar Office
2802 E Fletcher Ave
Tampa, FL 33612
SunTrust Bank, University Branch
Full Service Brick and Mortar Office
2208 East Fowler Avenue
Tampa, FL 33612
PNC Bank, Flowler Avenue Branch
Full Service Brick and Mortar Office
2009 East Fowler Avenue
Tampa, FL 33612
Regions Bank, University Of South Florida Branch
Full Service Brick and Mortar Office
11804 Bruce B. Downs Blvd.
Tampa, FL 33612