Truist Bank, COURT SQUARE BRANCH

Worst financial institution I have ever dealt with
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by Madpieandme, Feb. 23, 2023

Truist Bank - WARNING

Do not under any circumstances bank with Truist.  They have the worst customer service I have ever dealt with in my life.  I am not even going to reiterate the multitude of issues I had during the beginning of the merger between Suntrust and BB&T.  However, I will make the point that I was with Suntrust before they or BB&T even existed.

First, I have a letter from them telling me at the beginning of their merger, they were changing my accounts to a new account that did not charge late fees, overdraft fees, etc.  I actually received this letter the very day I had an auto draft coming out of my account and was planning to go make a deposit to cover it.  I am disabled and often not feeling well, so I thought, since I will no longer be charged any type of fee for overdrafts (up to $100), I would wait until the following day, when I hoped I would feel better.  

The following day when I pulled up my account, there was a fee on my account.  The short story is that I called numerous times and also spoke with someone on their chat line.  They refused to refund the fee, telling me the letter was a fraudulent letter, keeping me on hold for over an hour at a time, and ultimately hanging up on me, after I had spent almost 10 hours on the phone with them.  I do want to note however, one of the persons I spoke with on chat did admit to me that they were having a huge issue within their legal department because of these letters, and many people had been complaining about this exact same issue.  I have a screen shot of this as proof of her statement to me about this problem.

Additionally, even though I had never been late on my car loan, HELOC or mortgage payment with them, they raised my interest rate on my HELOC THREE times in a three month period, and cut off my access to the equity in the account.  It now stands at almost 11%.  This is the most ridiculous abuse of power I have ever seen within a financial institution.  I am on disability and cannot possibly afford the monthly payment at this ridiculous rate.  

I tried to remedy this situation by scheduling a call with one of their specialists, in order to modify the rate, payment, length, anything that would help me to fulfill my payment obligation.  Needless to say, they never called at the appointed time.  I tried to call them and ended up on the phone for almost two hours, being transferred to several different departments, and ultimately spoke to 8 people, none of whom would/could help me.  

I am so angry and disgusted by this total lack of support and concern in helping me to resolve this issue. I was the one who tried to be proactive in making sure I would be able to pay my loan without defaulting, and I cannot get anyone within their company to help me at all.

Truist is the absolute worst financial institution I have ever dealt with, since I opened my first account over 35 years ago.  To put it simply, they lie, steal from clients in the form of unjustified fees/fines and have a total disregard for loyal clientele who need assistance to fulfill their obligation in paying on their accounts.  

I have already closed all of my checking and saving accounts with them and will be refinancing my loans with other institutions, once the economy stabilizes again.

Do not under any circumstance trust Truist to look out for their clients' best interests.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, COURT SQUARE BRANCH at Charlottesville, VA
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