SunTrust Bank, Belle Meade Branch

Name:SunTrust Bank, Belle Meade Branch
Full Service Brick and Mortar Office
Review:168 client reviews
Location:4304 Harding Road
Nashville, TN 37205

Davidson County
 

Phone:615-463-9026
Office Hours:Mon: 8:30-4
Tue: 8:30-4
Wed: 8:30-4
Thu: 8:30-4
Fri: 8:30-6
Drive-up Hours:Mon: 8:30-6
Tue: 8:30-6
Wed: 8:30-6
Thu: 8:30-6
Fri: 8:30-6
Branch Deposit:$137,811,000
FDIC Cert:#867
Established:1962-01-04


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1584, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$175,463,961,000
Total Deposits:$136,261,353,000
Total Equity Capital:$21,865,218,000
Total Domestic Office Deposits:$136,261,353,000
Net Income:$404,276,000
Quarterly Net Income:$404,276,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

168 client reviews of SunTrust Bank scored 2.5 out of 5.

HOPEFULLY CUSTOMER
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by HOPEFULLYCUSTOMER, Aug. 29, 2014

I am having a problem with one of the TELLER who made a mistake on a transaction with me and will not make it right. I hope the management make it RIGHT.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Goodlettsville Mm 821 at Goodlettsville, TN
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Mr.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sparkplug, Aug. 20, 2014

I have been a customer since 1986 at the various banks that have been located in front of the Kroger on Byhalia Road in Collierville, TN.  I was very disappointed when Suntrust closed that branch.  Now the remaining branch in Collierville is not open on Saturdays and the ATM machine is very poorly located.  I don't know who made these decisions but it appears from comments that some customers are leaving the bank to find services elsewhere.  I am considering the same.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Schilling Farms Branch - 961 at Collierville, TN
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In total disbelief
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by InShock, Aug. 01, 2014

Someone put in $2000 in my account, $2000 in my joint account and $2000 in my minor son's account and moved it around. These checks were bad and I was accused of depositing them yet I am the one that called the bank. Now I am being sued by Sun Trust. I would not recommend Sun Trust to anyone not even my worst enemy. If you have an account there CLOSE IT find a different bank Sun Trust rips off people and their long time customers. I couldn't believe it not I am paying the price for trusting a bank with keeping my account safe. No such thing.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Western Avenue Mm Branch 856 at Knoxville, TN
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by Alexg7 2014-08-04 13:32:21
I have been banking with Suntrust for more than 15 years. I must say that I am really disappointed with the new employees at this branch. They have no customer service skills. I went to cash a check today. The teller asked me for an ID. Since she had handle my business account deposits several times,  I jokingly asked her "You don't know me? " She said "No I don't" "If I don't know the inside of your house I don't know you". I told her that she should know her customers and she repeated  "If I don't know the inside of your house, I don't know you." I thought that was a really silly and not a smart thing to say to a old customer. I told her that I was the owner of ALL STARS Performing Arts Academy around the corner and she sarcastically said " And I have a daughter that wants to dance" I took that as a bully tactic on her part. In other words, don't bother me or I won't bring my daughter to take dance lessons at your studio".

Suntrust should send some of the employees at this branch to customer service training school. I am closing all my accounts. I am taking our business to another bank.

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