SunTrust Bank, Airport Branch

Name:SunTrust Bank, Airport Branch
Full Service Brick and Mortar Office
Review:180 client reviews
Location:1 Terminal Dr #314
Nashville, TN 37217

Davidson County
View Other Branches
 
Phone:615-275-0236
Office Hours:Mon: 08:30 to 16:00
Tue: 08:30 to 16:00
Wed: 08:30 to 16:00
Thu: 08:30 to 16:00
Fri: 08:30 to 16:00
Branch Deposit:$5,919,000
FDIC Cert:#867
Established:1961-11-01


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1519, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$182,555,481,000
Total Deposits:$139,608,376,000
Total Equity Capital:$22,350,129,000
Total Domestic Office Deposits:$139,358,376,000
Net Income:$1,315,825,000
Quarterly Net Income:$598,203,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:11%
 More...


Client Review

180 client reviews of SunTrust Bank scored 2.5 out of 5.

Unprofessional Child-like Branch Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HowSad, Dec. 23, 2014

I went into Thomasville, GA location bc I had a question about the internet banking, as I waited the Branch Manager who I thought maybe was just a young talkative teller, openly spoke negatively about several of her staff members to a few waiting customers. I mean very crude and personal details. I was disgusted!!! I asked who was the Branch Manager's direct boss and I was informed that the President (her boss) is her actual boyfriend so her customer complaints are overlooked or disregarded. Seriously how tacky but believable! I will never go into this "Made for TV" location again unless mature and professional management is put into play or my business accounts will be shifted to BofA in 2015.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Thomasville Branch at Thomasville, GA
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Card Services
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jrwilliam, Dec. 08, 2014

This Bank assigned my new credit card to another person with the same name. They did not check my social or birthday. When I took the card to the bank they said they would fix the problem, get me a replacement, and to keep using my old card. When I tried to use my old card I found that they had changed it over to the user who had been errantly issued my new card. Now I am without a card until they send a new one...if it works. It is a personal and financial burden to have to repeatedly go to the bank to have them fix their mistakes. This is the worst security I have ever seen in a bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Chattanooga Branch at Chattanooga, TN
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Millhopper Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WPadmin, Nov. 25, 2014

Biggest problems, need more staff behind the counter to reduce wait times, and second, closing at  5:00 - both lobby and drive up is inconvenient on weekdays. It would be really helpful if lobby closed at 5:00 and drive-up at 5:30.

Branch manager is very friendly and helpful. The other banker position has changed frequently, sometimes a great person, sometimes somebody who doesn't seem to get things. A bit more consistency and long-term position would be good. Even people behind the counter have changed. Maybe that's a company policy to shift people around, but as a customer, its better to have someone who knows you and visa versa.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on SunTrust Bank, Millhopper Branch at Gainesville, FL
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