Santander Bank, N.A., Review

Best Bank, Best People, Best Service (HAPPY CUSTOMER)
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by Hortaridis, May. 04, 2020

Dear All,

I can say that over the years I've almost always gone to the same Santander Bank location (Swampscott). I have had the privilege of working with the same people year after year who all smile and know me by name.  The management from Aaron Siegel to Justin Sacco have always gone above and beyond for us small business owners.  The guy I call Mr. Big time Peter and the two ladies at the front Katherine and Yania are all top shelf as well.  If I ever have a problem the buck stops here.  I always get 110% from these folks.  None of the negative reviews on here reflect any moment in my banking history with this bank. EVER!!!

Happy Customer!!!

AH

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Swampscott-Vinnin Square Branch at Swampscott, MA
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HAPPY - Swampscott MA Customer for over 3 years!!!!
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by AlexHMHD, Apr. 15, 2020

Dear All,

I can say that over the years I've almost always gone to the same Santander Bank location. I have had the privilege of working with the same people year after year who all smile and know me by name.  The management from Aaron Siegel to Justin Sacco have always gone above and beyond for us small business owners.  The guy I call Mr. Big time Peter and the two ladies at the front Katherine and Yania are all top shelf as well.  If I ever have a problem the buck stops here.  I always have gotten 110% from these folks.  None of the negative reviews on here reflect any moment in my banking history with this bank. EVER!!!

Happy Customer!!!

AH   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Swampscott-Vinnin Square Branch at Swampscott, MA
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Great service, Wonderful Teller
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by Lalak, Feb. 19, 2016

I just move to the neighborhood. This is my First time at this branch. The service was great, beautiful branch, full of staff which I love about, I when in for cash deposit an check cashing. Happened to waited on a lovely teller. Go by the name Chenda, really acknowledgeable. It's alway good to have a teller that willing to listen to you, interact with while doing you deposit. I recommend this branch. Love it!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Smith Street Branch at Providence, RI
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Professional,Knowledgeable,helpful,very interested in YOU
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by sexylady2, Mar. 19, 2015

I have been a customer at Sovereign Bank, Littleton Rd. Branch in Parsippany for about 20 years, long before they became Santander. I have NEVER met more courteous, helpful staff. they are efficient and organized. The wait is not long IN COMPARISON to OTHER banks. I know every one by name and they know me and my needs. They have offered me and I have taken 7rl investments since the interest rate is low and have made sure I have the best rates available on any product. My daughter and husband also bank here. Congratulations Rhona on your fine Bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Parsippany Branch at Parsippany, NJ
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A Wonderful Bank
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by Gail0703, Mar. 09, 2015

My husband and I maintain a business account at the Webster Branch. We've looked at the other raters, and find it hard to believe it's the same bank. Bank manager Lauren and her staff are absolutely first rate. They are knowledgeable, accommodating, and always friendly. Lauren saw us through my husband's serious illness. You can't find a better bank or banker.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Webster Branch at Webster, MA
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I love my bank!
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by Tylor, Dec. 05, 2014

I sincerely enjoy going to the bank. There are two ladies there that know me by name and always greet me with a kind and personalized greeting. They always exceed my expectations for customer service. They noticed that I was in the wrong account for my lifestyle and made suggestions for a better fit. Upon doing so, the manager (very kind) introduced himself and promptly made an appointment with me. I will never go to another bank!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Park City Branch at Lancaster, PA
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Treated like a bi client
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by wer108, Nov. 03, 2014

I've been in this branch 6-7 times for small problems and was always treated great esp. by the branch manager "Tiki" - he is down-to-earth, respectful and always willing to help out if he can.  I can't say enough about this branch.  Re: the tellers, I never had an issue either - friendly and fairly fast.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., International Place Branch at Boston, MA
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Friendly, competent and dependable personnel
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by Business85, Aug. 29, 2014

I see such low ratings and want to add my positive experience.

I am a business customer of Santander and have had very good experience with the bank particularly with the  personnel in my branch.  

When I arrived to investigate opening an account, the asst mgr treated invited me back like a potential customer.  She took the time to find out who I was and what I needed.  Other banks handed me a form and expected me to sell myself on their bank.  

The proactive customer oriented behavior of the bank continued through this day.  When the branch manager heard of a loan program I might find useful, she approached me.  As I grew and wanted to refinance debt or increase my line of credit, I could count on the bank personnel to go to bat for me and my business.  

I've been well taken care of as have the friends and employees I've referred to them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., University Branch at Philadelphia, PA
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Great Customer Service
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by redshirt, Aug. 28, 2014

I am writing this review for my brother who is a quadraplegic who was being taken advantage of by several people.  This bank cared enough to flag his accounts and watch the activity.  They forced closed his account to help prevent any further theft.  They looked out for his best interest.  However, when these people moved his accounts to another bank, they were able to freely continue scamming him.  I can't thank Santander Bank enough for going that extra mile.  Banking here is like it was going to doctors 50 years ago when they made house calls.  Their customer service makes you feel like you are part of a family.  I find them to be very personable.  I never have to wait long to speak with anyone.  I would highly recommend this bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1224 Welsh Road Branch at North Wales, PA
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Great Banking Location !
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by TopBanker, Apr. 24, 2014

Have been visiting the Ipswich location for years now and have always been treated very personally, they really take the time to know you, the staff is great.. I really think everybody should give this branch a try, you may be pleasantly surprised !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Ipswich Branch at Ipswich, MA
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Absolutely wonderful experiences
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by Holgar, Jan. 19, 2014

I have recently opened an account at this branch, and the experience could not have been better.  All of my questions were patiently, thoroughly and professionally answered, and my accounts were set up in the most advantageous manner for my situation.  I also  signed-up for a safe deposit box there.  They have many box sizes from which to choose and the number of boxes are plentiful.  The location is easily accessible and the parking plentiful.  I only wish their 800 telephone assistance number line were open 24/7.  Every time I have contacted Santander on their 800# (for questions relating to my credit or ATM cards), I have been assisted by courteous and knowledgeable staff.  I can find no fault with this branch or bank in general, other than the lack of 24/7 availability.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Santander Bank, N.A., Swampscott-Vinnin Square Branch at Swampscott, MA
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Hoboken NJ Branch & Jercity City Path Train Branch
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by JHatch, Oct. 22, 2013

Mr. Patel at the Hoboken, NJ has been exceptional! I have also found Ms. Porter at the PATH branch to be very friendly as well.

Sanatander is a great bank! I love banking with them. People complain because they are strict. There is no way this bank is only a one star. It is clear that people that don't know how to manage their money are the complainers. Look at yourself first! If every bank you go to is terrible, then you are the problem.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Hoboken Branch at Hoboken, NJ
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wayland, ma branch
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by angmarie, Sep. 25, 2013

the wayland branch is the best! hardly ever a line and the head teller and personal banker are always helpful and amazing, they treat me and my family like their own!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Wayland Branch at Wayland, MA
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City Hall Branch
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by SueEllen7, May. 12, 2013

I was impressed with the new manager Miss Burke. Not only was she extremely nice, she was very knowledgable and willing to help resolve my issue.  Indeed a breath of fresh air.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Murray Hill Branch at New York, NY
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Washington Crossing Branch of Sovereign Bank is super!
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by scannie, Dec. 07, 2012

The employees at Sovereign Bank are truly intent upon providing the best customer service possible.  When I had a problem with a withdrawal from my account where the merchant never sent the merchandise ordered, Jason Shuey at the Washington Crossing branch immediately made a claim for the amount and within two weeks the money was back in my account.  At all times he was pleasant and efficient and explained everything very clearly.  I'm a very loyal Sovereign Bank client.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., Taylorsville Rd. Branch at Washington Crossing, PA
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