Regions Bank, UNIVERSITY TUSCALOOSA BRANCH

Unhappy with regions poor service
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by Veryupset, Jul. 28, 2012

Disputing an ach check on my account that I didn't write at tuscaloosa branch on bryant blvd in tuscaloosa. Don't think it would be fair to name woman in office but she was absolutely no help. Went in a month ago (or over) to dispute this ach and filed a complaint and filled out paperwork with her. Had heard nothing from them. Went by again today and talked to same woman and got answer she didn't know where dispute stood. Asked how long it took to dispute this and she said didn't know. Told her all I wanted was image of check for district attorney and she said I would need to subpoena the check thru my lawyer. Then puts me on phone with Bruce(who I think is fair to name). Bruce is head of security at regions bank and he gets on phone telling me to listen to him, telling me to shut my mouth, that there is no way he can get an image or paperwork on the ach and then tells me to leave the bank, says I am asking to many questions. Bruce is on a real power trip. Has very high opinion of himself. He then hangs up on me and calls woman back up and she starts tearing up and sniffling and telling me I have to leave bank or I will be arrested. All of this because I am disputing a 25 dollar check. Dealing with a control freak security guy(thought he was supposed to be helping customers) and an emotionally unstable woman. Branch manager came over (she couldn't have been nicer) and I tried to explain to her but pms unstable woman is sniffing and wiping her eyes that I need to go. Earlier she had been rolling them like it was a pain in her backside to help a customer who had check fraud committed against him. All of the negativity by other customers about regions does not surprise me after my last two visits to regions. Had been a long time customer but no more. Am going to get this 25 dollar thing handled(it is a matter of principal) but had to vent my feelings about regions. Very obvious why stock dropped from its high a few years ago to where it is now. Also asked if mine and Bruce's call was recorded( when I called to file complaint about unstable woman and Bruce) and they said if he didnt tell me it wasn't recorded. Next time all my dealings with regions are going to be recorded. Long winded and not over until I get image of check or $25 deposited. Ack in my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, University Branch at Tuscaloosa, AL
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Unhappy with regions poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Veryupset, Jul. 28, 2012

Disputing an ach check on my account that I didn't write at tuscaloosa branch on bryant blvd in tuscaloosa. Don't think it would be fair to name woman in office but she was absolutely no help. Went in a month ago (or over) to dispute this ach and filed a complaint and filled out paperwork with her. Had heard nothing from them. Went by again today and talked to same woman and got answer she didn't know where dispute stood. Asked how long it took to dispute this and she said didn't know. Told her all I wanted was image of check for district attorney and she said I would need to subpoena the check thru my lawyer. Then puts me on phone with Bruce(who I think is fair to name). Bruce is head of security at regions bank and he gets on phone telling me to listen to him, telling me to shut my mouth, that there is no way he can get an image or paperwork on the ach and then tells me to leave the bank, says I am asking to many questions. Bruce is on a real power trip. Has very high opinion of himself. He then hangs up on me and calls woman back up and she starts tearing up and sniffling and telling me I have to leave bank or I will be arrested. All of this because I am disputing a 25 dollar check. Dealing with a control freak security guy(thought he was supposed to be helping customers) and an emotionally unstable woman. Branch manager came over (she couldn't have been nicer) and I tried to explain to her but pms unstable woman is sniffing and wiping her eyes that I need to go. Earlier she had been rolling them like it was a pain in her backside to help a customer who had check fraud committed against him. All of the negativity by other customers about regions does not surprise me after my last two visits to regions. Had been a long time customer but no more. Am going to get this 25 dollar thing handled(it is a matter of principal) but had to vent my feelings about regions. Very obvious why stock dropped from its high a few years ago to where it is now. Also asked if mine and Bruce's call was recorded( when I called to file complaint about unstable woman and Bruce) and they said if he didnt tell me it wasn't recorded. Next time all my dealings with regions are going to be recorded. Long winded and not over until I get image of check or $25 deposited. Ack in my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, University Branch at Tuscaloosa, AL
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