Regions Bank, Southlake

Name:Regions Bank, Southlake
Full Service Brick and Mortar Office
Review:166 client reviews
Location:1000 East State Highway 114
Southlake, TX 76092

Tarrant County
View Other Branches
 
Phone:800-734-4667
Office Hours:Mon: 09:00 to 16:30
Tue: 09:00 to 16:30
Wed: 09:00 to 16:30
Thu: 09:00 to 16:30
Fri: 09:00 to 17:00
Sat: 09:00 to 12:30
Drive-up Hours:M-F 8:00-5:00
S 9:00-12:30
Su NA
Branch Deposit:$23,619,000
FDIC Cert:#12368
Established:2006-04-17


The Bank

Name:Regions Bank
Concentration:Commercial Lending Specialization
Established:1928-01-01
FDIC Insurance:1934-01-01
Holden By:Regions Financial Corporation
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1682, view all, view on map
Website:http://regions.com
Total Assets:$118,289,749,000
Total Deposits:$96,622,297,000
Total Equity Capital:$16,200,944,000
Total Domestic Office Deposits:$96,378,892,000
Net Income:$1,015,800,000
Quarterly Net Income:$353,996,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%
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Client Review

166 client reviews of Regions Bank scored 2 out of 5.

Worst Customer Service Ever!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Alexis0315, Jan. 26, 2015

I have never dealt with such rude customer service in my life! Jenna Graham, the branch manager and Tasha Beck, the operations manager, at the Palm Beach Gardens branch are so rude, impolite and always have all around terrible attitudes.  Not helpful at all.  Obviously they're in the wrong industry if they don't know how to deal with  customers properly.  I will never deal with this bank again.  I will take my money to a bank that appreciates their customer's business.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Gardens Mall Branch at Palm Beach Gardens, FL
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Electronic Payment Missing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JLLD, Jan. 06, 2015

Regions lost a $300 payment made electronically for my auto loan.  I had paid the same way every month for a year.  Somehow all the sudden they lost one of my electronic payments.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Katieb, Dec. 30, 2014

How is this place open? And the only branch in town!! I have had an account for 11 years and the Russellville branch is absolutely wonderful. I couldn't hate this one more. The staff is absolutely the worst. Conflicting answers, rude tellers, a manager who is obviously not qualified. Every time I'm forced to go in there I leave with nothing but frustration. I want to close my account just because of them. I now travel two towns over just to avoid them. Please get new management and an entire new staff. Not one person is professional there. I only have 1 star because it's not an option to leave zero.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Bentonville Branch at Bentonville, AR
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