Regions Bank, Southlake

Name:Regions Bank, Southlake
Full Service Brick and Mortar Office
Review:161 client reviews
Location:1000 East State Highway 114
Southlake, TX 76092

Tarrant County
View Other Branches
 
Phone:800-734-4667
Office Hours:Mon: 09:00 to 16:30
Tue: 09:00 to 16:30
Wed: 09:00 to 16:30
Thu: 09:00 to 16:30
Fri: 09:00 to 17:00
Sat: 09:00 to 12:30
Drive-up Hours:M-F 8:00-5:00
S 9:00-12:30
Su NA
Branch Deposit:$23,619,000
FDIC Cert:#12368
Established:2006-04-17


The Bank

Name:Regions Bank
Concentration:Commercial Lending Specialization
Established:1928-01-01
FDIC Insurance:1934-01-01
Holden By:Regions Financial Corporation
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1683, view all, view on map
Website:http://regions.com
Total Assets:$117,957,348,000
Total Deposits:$96,315,978,000
Total Equity Capital:$16,265,498,000
Total Domestic Office Deposits:$96,092,993,000
Net Income:$661,804,000
Quarterly Net Income:$328,069,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

161 client reviews of Regions Bank scored 2 out of 5.

Terrible customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by emtsrescue, Nov. 19, 2014

For the last few months you must hold for at least 30 minutes just to talk to a representative.  Most of the time they end transfering you to someone and must hold another 30 minutes.  My loan payment was late and they never sent me a reminder they just took it out of account without any notice.  When I asked why hadnt they contacted me they said it was because they are too busy now to contact people of late payments.  They took out all my money in savings and checkings and left me with 2.00.  They say its the policy to leave 2.00 like you can really eat on 2.00. Dont bank with them they do not have it all together.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ChiefApostle, Nov. 03, 2014

Regions is the worse bank ever.  As long as I have been a customer, I deposited a family member's check with both of our signatures and they held the check for over 3 months and won't release the funds nor close the account.  I hate I ever banked with them. Their hold time is excessive and really not helpful at all.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Lousy Service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jabfla, Nov. 03, 2014

Why would anyone want to deal with this bank?   To try and reach them by phone is a real undertaking and then of course you have to deal with the hold time...."Your hold time is greater tan 15 minutes"....Obviously they're not very concerned with their clients...I can go elsewhere and get much better response...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, St Augustine/Us 1 Branch at Saint Augustine, FL
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All Reviews...

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