Regions Bank, Review
Regions Bank, Review
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based on 207 reviews| Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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Bad Bad Bad Bad Bank
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by Camaross69, Aug. 10, 2013
Worst treatment ever by a bank. Every employee I've come in contact at this branch is a moron. I can't remember the Managers name, it was a female, extremely rude and unprofessional.
After my wife's open heart surgery, I stopped in at the Milton branch to inquire about our settlement check. After waiting 30 minutes, the Manager finally came out to greet me. I explained my frustration in waiting while she sat in her office with no customers or calls. At that point she stated I can find another bank to do business with if I don't like the way they do it there. I walked out, went down to Eglin Credit Union in Crestview and opened an account with them. Then I drove back to the Milton Regions and closed all our accounts!
At least I don't feel alone after scrolling through the comments. It seems like not only this branch but all Regions Banks cry out for real direction.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Camaross69, Aug. 10, 2013
Worst treatment ever by a bank. Every employee I've come in contact at this branch is a moron. I can't remember the Managers name, it was a female, extremely rude and unprofessional.
After my wife's open heart surgery, I stopped in at the Milton branch to inquire about our settlement check. After waiting 30 minutes, the Manager finally came out to greet me. I explained my frustration in waiting while she sat in her office with no customers or calls. At that point she stated I can find another bank to do business with if I don't like the way they do it there. I walked out, went down to Eglin Credit Union in Crestview and opened an account with them. Then I drove back to the Milton Regions and closed all our accounts!
At least I don't feel alone after scrolling through the comments. It seems like not only this branch but all Regions Banks cry out for real direction.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible Bank STAY AWAY
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by RegionsBankSucks, Aug. 10, 2013
Regions has very interesting and shady business practices. They hold a poor reputation overall. Type in 'Regions Bank complaints' or 'Regions Bank is horrible' on Google and you will see exactly what I am talking about. This particular location in Milton is a joke. All the tellers are available when no customers are around. Yet Friday or any other time when it gets busy, there is one lobby teller and one drive thru teller available while the managers sit around. Horrible treatment toward small business owners, don't even bother with this branch. They seem to do whatever possible to make small business owners suffer, not pro business at all. Regions Bank is definitely pro fees. Funny how Regions needed American taxpayer bailouts or TARP, but they treat customers poorly.
The management at the Milton branch is extremely unprofessional and should immediately be terminated or at least be required to take extensive customer service training classes.
Regions will also hold guaranteed funds up to 14 days or more before releasing them, longer than any other bank. They will send a letter stating that the bank will reimburse any fees acrued from holding funds, yet when you go into the branch the managers claim they can't do anything about the fees. However the call center customer service reps can, how a rep has more power and better customer service skills than a branch manager is beyond me.
Regions is way behind in most categories and in general close to last in customer satisfaction. Online pay is garbage, and you have to call them to get proof of payment receipt. They inform you at that time it may take 24-48 hours to fax a piece of paper. We are still waiting, it's been four days. Regions is a struggling bank and the Milton FL branch mirrors the overall perception the public feels about Regions as a whole. We are closing our business and personal accounts with them. STAY AWAY!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RegionsBankSucks, Aug. 10, 2013
Regions has very interesting and shady business practices. They hold a poor reputation overall. Type in 'Regions Bank complaints' or 'Regions Bank is horrible' on Google and you will see exactly what I am talking about. This particular location in Milton is a joke. All the tellers are available when no customers are around. Yet Friday or any other time when it gets busy, there is one lobby teller and one drive thru teller available while the managers sit around. Horrible treatment toward small business owners, don't even bother with this branch. They seem to do whatever possible to make small business owners suffer, not pro business at all. Regions Bank is definitely pro fees. Funny how Regions needed American taxpayer bailouts or TARP, but they treat customers poorly.
The management at the Milton branch is extremely unprofessional and should immediately be terminated or at least be required to take extensive customer service training classes.
Regions will also hold guaranteed funds up to 14 days or more before releasing them, longer than any other bank. They will send a letter stating that the bank will reimburse any fees acrued from holding funds, yet when you go into the branch the managers claim they can't do anything about the fees. However the call center customer service reps can, how a rep has more power and better customer service skills than a branch manager is beyond me.
Regions is way behind in most categories and in general close to last in customer satisfaction. Online pay is garbage, and you have to call them to get proof of payment receipt. They inform you at that time it may take 24-48 hours to fax a piece of paper. We are still waiting, it's been four days. Regions is a struggling bank and the Milton FL branch mirrors the overall perception the public feels about Regions as a whole. We are closing our business and personal accounts with them. STAY AWAY!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
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by Billy007 2013-08-10 01:09:06
I can't type it any better myself, fanned and faved. Milton Regions is worse than horrible, underside of a worn out dumpster shoe is a better descriptor of the dirty tactics these people play. Waiting for a buyout of this bank, can't happen soon enough.
One question to Regions, do you purposely put watered down idiots in management positions? I think McDonalds screens their management team better.
One question to Regions, do you purposely put watered down idiots in management positions? I think McDonalds screens their management team better.
by kresse5 2013-08-27 08:44:59
I have been with Regions for years and never have had any complaints, just the opposite, they have always been helpful in every way possible.
by robin2115 2013-09-03 12:20:23
Worse bank ever. Rude and shady. They offer a ready advance up to $500. Problem is, They swiped the while $550 ($50 interest) but have not made it available for me to get back and its been 4 days now! I need that money to live. Also, the lady at my branch called me and harassed me for days to let her send me a credit card through which I finally agreed and I asked her if I was already approved. I told her I did not want my credit ran if I was not pre approved. She assured me I was, just received the letter stating I was denied. Liars
by robin2115 2013-09-03 12:20:45
Worse bank ever. Rude and shady. They offer a ready advance up to $500. Problem is, They swiped the while $550 ($50 interest) but have not made it available for me to get back and its been 4 days now! I need that money to live. Also, the lady at my branch called me and harassed me for days to let her send me a credit card through which I finally agreed and I asked her if I was already approved. I told her I did not want my credit ran if I was not pre approved. She assured me I was, just received the letter stating I was denied. Liars
by Dickchan 2013-09-04 22:53:45
This bank has customers who are perpetrating a scam for cash from seniors by all alleging they have won cash if they forward money to their account to receive the money but there is no money other then the money being sent by the fraud victims.....the bank probably gets a share of the money scammed
by renee2wh 2013-10-12 09:06:32
I have had an account with Regions (and formerly AmSouth) for over 12 years, never had a check that I have deposited come back for any reason (business account) Recently,I made a deposit of a check of almost 32,000. They put the check on hold for almost two weeks. I called the bank that the check was drawn on and the check had cleared that account the week before so I went into the bank to get the funds released. Much to my dismay after I left they put all of my funds on hold some $57,000. I guess they didn't like what I said to them about them using my money to make money for a time frame way past the time the check had cleared. This Lake Mary branch has some of the most unprofessional tellers and branch management that I have ever encountered. I asked to speak to the branch manager and was told by one teller her car was still there and then in a maatter of seconds another girl comes from the back and tells me the branch manager was at lunch. Once these funds have been released I am moving my account. THESE PEOPLE ARE AWFUL TO DO BUSINESS WITH, TAKE YOUR ACCOUNTS ELSEWHERE WHERE YOU WILL BE TREATED LIKE A CUSTOMER, INSTEAD OF A NUISANCE TO THEM.
Took 30 Minutes Just to Get Through the Drive-Thru---Milton Location
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by eelizab, May. 31, 2013
I will never go to the Milton location again! The staff is completely incompetent and rude. Even the manager, Allison, refused to call me back when I complained about it.
I am very happy with Regions at all the other locations. Whenever I deposit a check (via drive-thru), I usually put part of the check into savings and put the rest into checking. Usually the staff fills out the savings form for me and send it to me to sign. Then, I receive the receipt and am on my way in usually no more then 10 minutes.
Well, I did the exact same thing at the Milton location and asked for a 10 dollar bill back to use for the toll. It took the girl 15 minutes to just put my money into savings because she insisted that I fill out the form and send it back to her signed. No big deal, but then she argued that I filled out the form wrong even when I said "That's fine. Do what you need to do and I will sign the new one." Even after saying this 3 times, she kept explaining that the computer wouldn't take the form I filled out because it was wrong.
During this 15 minutes, the girl kept helping other people via drive-thru and kept making me wait. Finally, she sends me what I thought was my receipt, but no! She sent me the remaining $300 balance in cash, which was suppose to go into checking. She didn't even listen to me! I took a $20 bill and sent the rest back just so I wouldn't have to go through the ordeal of getting cash back.
Extremely frustrated but calm, I sent the money back and told the next girl that this was suppose to go into checking and that there was $280 total. This girl even knew I had been waiting and she herself continued to help other people and made me wait. She comes back saying that the amount I gave her was actually more than what I said ($315). I told her that I counted it , but that I didn't care and just wanted to put it into checking. Fifteen minutes later she comes back and tells me that she was wrong and in fact it was $280 dollars and that there counter must be wrong. Either way, was this worth making me wait another 15 minutes?!?!
By the time I left, 10 cars that were waiting behind me had already come and gone by the time I got out of there. Do not ever go to this location!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby eelizab, May. 31, 2013
I will never go to the Milton location again! The staff is completely incompetent and rude. Even the manager, Allison, refused to call me back when I complained about it.
I am very happy with Regions at all the other locations. Whenever I deposit a check (via drive-thru), I usually put part of the check into savings and put the rest into checking. Usually the staff fills out the savings form for me and send it to me to sign. Then, I receive the receipt and am on my way in usually no more then 10 minutes.
Well, I did the exact same thing at the Milton location and asked for a 10 dollar bill back to use for the toll. It took the girl 15 minutes to just put my money into savings because she insisted that I fill out the form and send it back to her signed. No big deal, but then she argued that I filled out the form wrong even when I said "That's fine. Do what you need to do and I will sign the new one." Even after saying this 3 times, she kept explaining that the computer wouldn't take the form I filled out because it was wrong.
During this 15 minutes, the girl kept helping other people via drive-thru and kept making me wait. Finally, she sends me what I thought was my receipt, but no! She sent me the remaining $300 balance in cash, which was suppose to go into checking. She didn't even listen to me! I took a $20 bill and sent the rest back just so I wouldn't have to go through the ordeal of getting cash back.
Extremely frustrated but calm, I sent the money back and told the next girl that this was suppose to go into checking and that there was $280 total. This girl even knew I had been waiting and she herself continued to help other people and made me wait. She comes back saying that the amount I gave her was actually more than what I said ($315). I told her that I counted it , but that I didn't care and just wanted to put it into checking. Fifteen minutes later she comes back and tells me that she was wrong and in fact it was $280 dollars and that there counter must be wrong. Either way, was this worth making me wait another 15 minutes?!?!
By the time I left, 10 cars that were waiting behind me had already come and gone by the time I got out of there. Do not ever go to this location!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Milton Branch at Milton, FL
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by bobbie173 2013-06-04 11:06:31
Love this bank. Been banking with them for three years now. All of children and my mother now have an account with Regions. I also my my mortgage with them. They are very helpful everytime I have questions. My money is always deposited withine 24 hours. If you have direct deposit, you will have it the day you expect it. I would highly recommend this bank.
by Billy007 2013-08-10 01:18:01
Allison is why my wife and I closed our accounts there. We even had credit cards and a loan through them. Paid the loan off early, ripped up the cards, and closed our checking and savings accounts. That woman is a rude inconsiderate fool.
Forrest City, Ar Regions Bank
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by Shark9, Sep. 25, 2023
Forrest City Regions bank has lost my business. This morning I couldn't go in the bank because it was TEMPORARILY CLOSED!!!! They are always closed. The bank has run to the ground.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, FORREST CITY BRANCH at Forrest City, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shark9, Sep. 25, 2023
Forrest City Regions bank has lost my business. This morning I couldn't go in the bank because it was TEMPORARILY CLOSED!!!! They are always closed. The bank has run to the ground.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, FORREST CITY BRANCH at Forrest City, AR
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Excellent Customer Service!
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by KLMM, Oct. 14, 2022
We opened our account with Regions Bank at least 25 years ago. The people at the Jasper Branch have always been polite and helpful. Recently discontinued there Saturday hours, so we were forced to go to the Ball Ground locations. Once again, nothing we have been treated great! If you are looking for a new bank, I'd strongly recommend Regions Bank, couldn't ask for a better group of people.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Ballground Branch at Ball Ground, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KLMM, Oct. 14, 2022
We opened our account with Regions Bank at least 25 years ago. The people at the Jasper Branch have always been polite and helpful. Recently discontinued there Saturday hours, so we were forced to go to the Ball Ground locations. Once again, nothing we have been treated great! If you are looking for a new bank, I'd strongly recommend Regions Bank, couldn't ask for a better group of people.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Ballground Branch at Ball Ground, GA
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Greatful
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by Patty12345, Oct. 03, 2021
Mr. Clint Irby the Bank Manager is one of the nicest people you will ever meet. I have had to contact him often since my husband got sick and unable to do the banking himself. The Staff at this Bank treats me very kind and helps me with whatever I need.
I would and have recommended this Bank to people I know.
I am very thankful to Mr. Clint Irby for his help.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Hampton Cove Branch at Owens Cross Roads, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Patty12345, Oct. 03, 2021
Mr. Clint Irby the Bank Manager is one of the nicest people you will ever meet. I have had to contact him often since my husband got sick and unable to do the banking himself. The Staff at this Bank treats me very kind and helps me with whatever I need.
I would and have recommended this Bank to people I know.
I am very thankful to Mr. Clint Irby for his help.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Hampton Cove Branch at Owens Cross Roads, AL
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Incompetent staff
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by kiinspa, Sep. 14, 2021
My wife and I are business owners and have been inquiring information about PPP loan forgiveness. They are not even registered with the SBA for automatic forgiveness application. The "manager" took care of getting our account (now closed) reset to go into their portal to apply forgiveness, which their portal is never up to date, Turns out she just updated the address. All they know, is how to create a ticket and will call you back which never happens. I tried again twice at different dates and have been on hold for over an hour with no response. When walked into the office the first time, the "manager" did not even know how to go about this information. Also, online there is no help, nor calling the customer service line. Very unhappy and unsatisfied with their lack of training and response. But you are offering to refinance my home? No Way! Good luck with everyone who applied for PPP through Regions, you will have to pay it back. I have track record of all I am typing in this review.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Plant City Branch at Plant City, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kiinspa, Sep. 14, 2021
My wife and I are business owners and have been inquiring information about PPP loan forgiveness. They are not even registered with the SBA for automatic forgiveness application. The "manager" took care of getting our account (now closed) reset to go into their portal to apply forgiveness, which their portal is never up to date, Turns out she just updated the address. All they know, is how to create a ticket and will call you back which never happens. I tried again twice at different dates and have been on hold for over an hour with no response. When walked into the office the first time, the "manager" did not even know how to go about this information. Also, online there is no help, nor calling the customer service line. Very unhappy and unsatisfied with their lack of training and response. But you are offering to refinance my home? No Way! Good luck with everyone who applied for PPP through Regions, you will have to pay it back. I have track record of all I am typing in this review.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Plant City Branch at Plant City, FL
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South Beach location
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by Migz, Jun. 28, 2021
The service provided was excellent.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, South Beach Branch at Miami Beach, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Migz, Jun. 28, 2021
The service provided was excellent.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, South Beach Branch at Miami Beach, FL
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Christine Cook
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by CarlyB, Mar. 16, 2021
Chris has a passion to connect with her clients which is essential to provide a better understanding of one’s banking needs.
* this review was made on Regions Bank, Downtown Clearwater Branch at Clearwater, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CarlyB, Mar. 16, 2021
Chris has a passion to connect with her clients which is essential to provide a better understanding of one’s banking needs.
* this review was made on Regions Bank, Downtown Clearwater Branch at Clearwater, FL
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by RobertFowler 2021-10-21 18:23:45
I wanted to use the app so I changed my email address. I had to wait thirty minutes to get help. The staff justified the poor service. When I went home, the teller had NOT changed it. I will have to return tomorrow.
I rarely write a negative review
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by oldsouthjay, May. 28, 2020
The wife and I have dealt with many banks over our 57 years of marriage. One of our businesses was in South Memphis and we used a convenient branch of regions (nothing special,) it served our needs. We moved this business to Mississippi and opened a business and a small personal checking account to the branch at Senatobia. The business account ran from 200,000 to 300,00 at all times.
One day three of our employees came to this branch to cash their paychecks. The checks were written by my wife on this Regions account---they charged my employees $3.00 per check. They said it was bank policy because the employees didn't have an account there. We took our money and no one said "I am sorry".
When my wife ask to close the account and give her a cashiers check, they said there would be an $8.00 charge for the check. I am not going to tell what happened, you don't know my wife.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Regions Bank, Senatobia Branch at Senatobia, MS
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Overall Rating Office Environment & Staff Other Servicesby oldsouthjay, May. 28, 2020
The wife and I have dealt with many banks over our 57 years of marriage. One of our businesses was in South Memphis and we used a convenient branch of regions (nothing special,) it served our needs. We moved this business to Mississippi and opened a business and a small personal checking account to the branch at Senatobia. The business account ran from 200,000 to 300,00 at all times.
One day three of our employees came to this branch to cash their paychecks. The checks were written by my wife on this Regions account---they charged my employees $3.00 per check. They said it was bank policy because the employees didn't have an account there. We took our money and no one said "I am sorry".
When my wife ask to close the account and give her a cashiers check, they said there would be an $8.00 charge for the check. I am not going to tell what happened, you don't know my wife.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Regions Bank, Senatobia Branch at Senatobia, MS
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by ChristinaReynolds 2020-07-22 12:28:42
I took my mother to regions where I Bank to open up a new account through Green Life, we were both supposed to get $50 for opening the account however we were tricked and putting my name on her account for emergencies which made us not qualify for the $50 and they never said anything to us about that or my name would not have gone on that account I could have put it on there after I got the $50. Also I called them inquiring about my account I was told I would receive a call back in 48 hours that was a week ago and I have received no phone call. to those of you out there thinking about banking with regions I truly want to tell you to think twice they do not care about their customers just themselves.
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by Tommy1, May. 09, 2020
Regions... Not much different as other traditional banks, the advantage for me was the ability to open a Business account to my foreign corporation, they have a really NICE International department in Miami Area, understand foreign clients needs and adapt their policies to them. Warm personnel and very reliable tellers and bankers, Never had an issue or a complaint. I think they can improve the online banking to a more friendly and useful network, they look a bit outdated. Poor ATM limits, but if you are short of cash and need to make a cash deposit you can always swipe your debit card and get some hard cold cash at the moment. Really useful when needed to deposit into my Regions account. Hours are not ideal for a business owner that needs a bank open at saturday afternoon or a thursday 5-6 pm time. But nobody is perfect!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tommy1, May. 09, 2020
Regions... Not much different as other traditional banks, the advantage for me was the ability to open a Business account to my foreign corporation, they have a really NICE International department in Miami Area, understand foreign clients needs and adapt their policies to them. Warm personnel and very reliable tellers and bankers, Never had an issue or a complaint. I think they can improve the online banking to a more friendly and useful network, they look a bit outdated. Poor ATM limits, but if you are short of cash and need to make a cash deposit you can always swipe your debit card and get some hard cold cash at the moment. Really useful when needed to deposit into my Regions account. Hours are not ideal for a business owner that needs a bank open at saturday afternoon or a thursday 5-6 pm time. But nobody is perfect!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
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by Marielle 2021-05-30 19:12:42
Very Good Bank
Relationship Rewards
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by SoTickedOff, Aug. 14, 2018
So I was told by the Branch Mgr Ewa Frackiewicz that if I enrolled all of our bills under bill pay and set up our kids accounts under us along with all our savings accounts that we would accumulate rewards points that would not expire. She herself said she had points from years that she didn’t know about and someone called her to redeem them which totaled $500. So I was very eager and bought into this lie! Well fast forward a year. We move to Chicago Illinois where they have no Regions and so it becomes inconvenient to have everything grouped under one entity. Our kids open accused elsewhere which decreases the number of accounts we control. I call to have our points converted to cash and I’m told we have no Reward account. So I have no cash to be converted. I received emails for more than two years about our points balance. Then after our move I notice they have stoppped. I’m now told the points expire. And my Rewards account is closed. So who closed it? Because we didn’t. So they transfer me to the Reward Dept and the recording says call volume is higher than usual and to call back later or go online to redeem points. Then hangs up! Thank you Regions for nothing and lying about your services and offers. I’m so glad we never put all of our eggs in one basket. I will be closing everything. Oh, and the branch phone number where I set up all of this and was told the lies is no longer in service. Regions is a not a bank to do business with! I feel like this is fraud when you’re lied to just to have business. I’m glad I never used their credit cards and mortgage loans etc. They tried for years to get us to convert those things but we stood confident in where we were. This is a warning!!! Don’t do business with Regions!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Waterford Lakes Branch at Orlando, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SoTickedOff, Aug. 14, 2018
So I was told by the Branch Mgr Ewa Frackiewicz that if I enrolled all of our bills under bill pay and set up our kids accounts under us along with all our savings accounts that we would accumulate rewards points that would not expire. She herself said she had points from years that she didn’t know about and someone called her to redeem them which totaled $500. So I was very eager and bought into this lie! Well fast forward a year. We move to Chicago Illinois where they have no Regions and so it becomes inconvenient to have everything grouped under one entity. Our kids open accused elsewhere which decreases the number of accounts we control. I call to have our points converted to cash and I’m told we have no Reward account. So I have no cash to be converted. I received emails for more than two years about our points balance. Then after our move I notice they have stoppped. I’m now told the points expire. And my Rewards account is closed. So who closed it? Because we didn’t. So they transfer me to the Reward Dept and the recording says call volume is higher than usual and to call back later or go online to redeem points. Then hangs up! Thank you Regions for nothing and lying about your services and offers. I’m so glad we never put all of our eggs in one basket. I will be closing everything. Oh, and the branch phone number where I set up all of this and was told the lies is no longer in service. Regions is a not a bank to do business with! I feel like this is fraud when you’re lied to just to have business. I’m glad I never used their credit cards and mortgage loans etc. They tried for years to get us to convert those things but we stood confident in where we were. This is a warning!!! Don’t do business with Regions!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Waterford Lakes Branch at Orlando, FL
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by WilliamHE 2018-10-31 14:49:17
We deposited $100 and received a receipt. Later they told us the deposit was $80. and reduced the balance by $20.
Banking with them for over 16 years! (Before Amsouth)
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by Tally82, May. 08, 2018
I have been banking with Regions for over 16 years, since they were Amsouth! I love the branch in Summerville,Ga. The employees treat me like part of their family and not just like a customer. They help me soooo much and answer all my questions either in person or by phone! My husband use to bank with BB&T(Summerville Branch)and after 15 years of banking with them, he moved to Regions!!!! Just like me, he loves the family environment the soon we walk in.... Something other banks don't do.
Regions in Summerville put their customers first always and they go beyond their job title to make sure us, the customers, are well taken care of!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Summerville Ga Branch at Summerville, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tally82, May. 08, 2018
I have been banking with Regions for over 16 years, since they were Amsouth! I love the branch in Summerville,Ga. The employees treat me like part of their family and not just like a customer. They help me soooo much and answer all my questions either in person or by phone! My husband use to bank with BB&T(Summerville Branch)and after 15 years of banking with them, he moved to Regions!!!! Just like me, he loves the family environment the soon we walk in.... Something other banks don't do.
Regions in Summerville put their customers first always and they go beyond their job title to make sure us, the customers, are well taken care of!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Summerville Ga Branch at Summerville, GA
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They know me
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by TammyR, Sep. 17, 2017
Feels like a small town bank. They helped me in choosing the right products for my teens. They also know me when I walk in the door. If I have a question, I'm put through to the same person that opened my account when possible. Great service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TammyR, Sep. 17, 2017
Feels like a small town bank. They helped me in choosing the right products for my teens. They also know me when I walk in the door. If I have a question, I'm put through to the same person that opened my account when possible. Great service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Amazing staff
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by Exnycgirl, Apr. 29, 2017
Region's bank in the toco hills shopping plaza in Atlanta,Ga is the #1 bank in my books! I think what sold me are the Region's employees!
they always have a smile and a kind word to say.Love you guys !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Toco Hill Office Branch at Atlanta, GA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Exnycgirl, Apr. 29, 2017
Region's bank in the toco hills shopping plaza in Atlanta,Ga is the #1 bank in my books! I think what sold me are the Region's employees!
they always have a smile and a kind word to say.Love you guys !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Toco Hill Office Branch at Atlanta, GA
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Awesome bank - Awesome people
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by mrshammer516, Apr. 11, 2017
From the minute we walked in we felt cared for at this bank. Jo, who is one of the managers is the BEST BEST BEST lady to ever grace a bank office. Jeff set us up with our account and was AWESOME, and Missy, is one of the best teller's I've ever met. Some of the older ladies there are a bit cranky, but I just always try to be kind to them and bless them. Bank jobs are not easy, and not very exhilarating, so I'd be cranky too in that position. The bottom line is you have to have grace for people. If you don't, you end up with the bad reviews the people posted here. I have had nothing but wonderful experiences with them, especially Jo. She is a gem among gems.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Springfield Tn at Springfield, TN
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mrshammer516, Apr. 11, 2017
From the minute we walked in we felt cared for at this bank. Jo, who is one of the managers is the BEST BEST BEST lady to ever grace a bank office. Jeff set us up with our account and was AWESOME, and Missy, is one of the best teller's I've ever met. Some of the older ladies there are a bit cranky, but I just always try to be kind to them and bless them. Bank jobs are not easy, and not very exhilarating, so I'd be cranky too in that position. The bottom line is you have to have grace for people. If you don't, you end up with the bad reviews the people posted here. I have had nothing but wonderful experiences with them, especially Jo. She is a gem among gems.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Springfield Tn at Springfield, TN
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REGIONS PERSONAL BANKER "LAUGHABLE"
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by sahsen9999, Jan. 05, 2017
I have never in my life written a social media review of any business but I've made an exception for Regions Bank. I'm just a regular everyday person trying to make a living and getting along, like so many Americans on a paycheck that's gone the day it hits the bank. I chose Regions Bank because I liked the idea of a "personal banker" - an obvious figment of the bank's imagination.
I will spare you the long story about unauthorized charges using my Visa Debit card or the NSF fees charged on legitimate, authorized charges that were made PRIOR TO the posting of the fraudulent charges or to Regions taking money out of my direct deposit paycheck to cover unauthorized charges and NSF fees even though they were notified well in advance of the fraudulent charges even posting, or the inability to obtain a temporary debit card (bank personnel telling me Regions is not technically savvy enough to do that), or the fact Regions, unlike any other bank in this country is unable to put funds back into an account until the dispute is resolved - a process that could take up to 10 BUSINESS days (which of course creates additional delays since the bank was CLOSED 6 out of 10 days, or to the "personal banker" who told me that the bank would not reverse any NSF funds until the "investigation" was totally processed not caring a bit that I have not had access to my funds over a holiday season.
I DO NOT RECOMMEND THIS BANK UNDER ANY CIRCUMSTANCES! SPRINGFIELD, TN BRANCH.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
37 of 43 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby sahsen9999, Jan. 05, 2017
I have never in my life written a social media review of any business but I've made an exception for Regions Bank. I'm just a regular everyday person trying to make a living and getting along, like so many Americans on a paycheck that's gone the day it hits the bank. I chose Regions Bank because I liked the idea of a "personal banker" - an obvious figment of the bank's imagination.
I will spare you the long story about unauthorized charges using my Visa Debit card or the NSF fees charged on legitimate, authorized charges that were made PRIOR TO the posting of the fraudulent charges or to Regions taking money out of my direct deposit paycheck to cover unauthorized charges and NSF fees even though they were notified well in advance of the fraudulent charges even posting, or the inability to obtain a temporary debit card (bank personnel telling me Regions is not technically savvy enough to do that), or the fact Regions, unlike any other bank in this country is unable to put funds back into an account until the dispute is resolved - a process that could take up to 10 BUSINESS days (which of course creates additional delays since the bank was CLOSED 6 out of 10 days, or to the "personal banker" who told me that the bank would not reverse any NSF funds until the "investigation" was totally processed not caring a bit that I have not had access to my funds over a holiday season.
I DO NOT RECOMMEND THIS BANK UNDER ANY CIRCUMSTANCES! SPRINGFIELD, TN BRANCH.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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by Reesi69 2018-01-31 08:47:20
Although I only have a business account with them, I will say that most banks are like this when it comes to charges you didn't make( I had a similar thing happen with my personal bank and I was still cleaning up the mess even after a year).
Great banking experience
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by ceptcinq, Nov. 21, 2016
everyone there is friendly and treats very well. they make banking very personal. outstanding service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Sunset Hills Branch at Saint Louis, MO
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ceptcinq, Nov. 21, 2016
everyone there is friendly and treats very well. they make banking very personal. outstanding service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Sunset Hills Branch at Saint Louis, MO
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Very happy banker!!!
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by Naneemom, Nov. 11, 2016
My business, my family and even my grandson all have Regions bank accounts and I wouldn't have it any other way!!!
They call me by my name and always are very pleasant. They do the same for my husband and because he has Parkinson's they will even make his deposit slips out.
I would recommend Regions Bank to anyone looking for a good bank. They are very helpful and listen to your every need!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Englewood Branch at Port Charlotte, FL
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Naneemom, Nov. 11, 2016
My business, my family and even my grandson all have Regions bank accounts and I wouldn't have it any other way!!!
They call me by my name and always are very pleasant. They do the same for my husband and because he has Parkinson's they will even make his deposit slips out.
I would recommend Regions Bank to anyone looking for a good bank. They are very helpful and listen to your every need!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Englewood Branch at Port Charlotte, FL
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Upset Banker
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by Tcall, Nov. 01, 2016
Over the last two weeks I have had nothing but problems from Regions. First on October 21st I went to REGIONS ATM where my card was detained and destroyed for no reason at all. I spoke with bank customer service they apologized for their faulty ATM and informed me that another card will be mailed out in 5-10 business days. Mind you this is a Friday evening my car insurance is set to automatically withdraw from my card on the 26th. I told them that I need it sooner then that and is there anyway they can expedite it so I can be able to pay my bills. They told me I would I have to pay 35 dollars for a new card to be delivered by Tuesday 10/25. After speaking with a manager it was sent out for free and delivered on Tuesday morning. The card that was delivered have a expiration date of 10/16 and has declined EVERY TIME I'VE TRIED TO USE IT. I called bank and was told that they misprinted my card and I'll be receiving a new one that I have yet to receive. This banks has caused me so much mischief that I'm looking into a new bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Highland & Perkins Branch at Baton Rouge, LA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tcall, Nov. 01, 2016
Over the last two weeks I have had nothing but problems from Regions. First on October 21st I went to REGIONS ATM where my card was detained and destroyed for no reason at all. I spoke with bank customer service they apologized for their faulty ATM and informed me that another card will be mailed out in 5-10 business days. Mind you this is a Friday evening my car insurance is set to automatically withdraw from my card on the 26th. I told them that I need it sooner then that and is there anyway they can expedite it so I can be able to pay my bills. They told me I would I have to pay 35 dollars for a new card to be delivered by Tuesday 10/25. After speaking with a manager it was sent out for free and delivered on Tuesday morning. The card that was delivered have a expiration date of 10/16 and has declined EVERY TIME I'VE TRIED TO USE IT. I called bank and was told that they misprinted my card and I'll be receiving a new one that I have yet to receive. This banks has caused me so much mischief that I'm looking into a new bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Highland & Perkins Branch at Baton Rouge, LA
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NEVER AVAILABLE!
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by JCSLP, Oct. 31, 2016
It is nearly impossible to find a number for the bank. When you do, no one will answer. If you call the main line, you wait on hold for 15+ minutes, and they are always sorry, but can never help with anything. They bank opens after I go to work, and closes before I get off, but everything has to be done at the branch. What is the point of the main number if they can never help?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Bullfrog Corner Branch at Horn Lake, MS
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JCSLP, Oct. 31, 2016
It is nearly impossible to find a number for the bank. When you do, no one will answer. If you call the main line, you wait on hold for 15+ minutes, and they are always sorry, but can never help with anything. They bank opens after I go to work, and closes before I get off, but everything has to be done at the branch. What is the point of the main number if they can never help?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Bullfrog Corner Branch at Horn Lake, MS
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waste of time
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by BradleyModean, Oct. 13, 2016
I have a car laon with regions. it is fine. but the Angie at the branch left me an message to call them. I thought it was about my loan. I tried to call them they would not answer the phone. I called the main line and they did not know what was going on but texted Angie and she was told there was a promo going on and to call the bank. I explained the bank would not answer the phone today. so i spent 45 minutes at work trying to find out what is going on about my loan just to discover i am being harrassed by phone to open an account. I would quit using money of regions was the last bank on earth. who would want to deal with this insanity. no thanks.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Greenbrier Branch at Greenbrier, AR
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BradleyModean, Oct. 13, 2016
I have a car laon with regions. it is fine. but the Angie at the branch left me an message to call them. I thought it was about my loan. I tried to call them they would not answer the phone. I called the main line and they did not know what was going on but texted Angie and she was told there was a promo going on and to call the bank. I explained the bank would not answer the phone today. so i spent 45 minutes at work trying to find out what is going on about my loan just to discover i am being harrassed by phone to open an account. I would quit using money of regions was the last bank on earth. who would want to deal with this insanity. no thanks.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Greenbrier Branch at Greenbrier, AR
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Find another Bank
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by nighteyes1900, Oct. 07, 2016
My daughter was attempting to set up an account. Regions took her money then froze the account because she had not provided proof of residence to satisfy the bank. Her address is my home. I had to go there twice. First time, I showed my drivers license, tax receipt for the address, voter card, and tag renewal for the car I was driving. That was not sufficient until I brought in the water bill. The water bill was not even in my daughter's name. Really? They take a water bill over multiple forms of government documentation? We will be finding another institution for our banking needs. Ridiculous
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Carrollton Main Branch at Carrollton, GA
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nighteyes1900, Oct. 07, 2016
My daughter was attempting to set up an account. Regions took her money then froze the account because she had not provided proof of residence to satisfy the bank. Her address is my home. I had to go there twice. First time, I showed my drivers license, tax receipt for the address, voter card, and tag renewal for the car I was driving. That was not sufficient until I brought in the water bill. The water bill was not even in my daughter's name. Really? They take a water bill over multiple forms of government documentation? We will be finding another institution for our banking needs. Ridiculous
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Carrollton Main Branch at Carrollton, GA
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