Regions Bank, Johnston Street Branch

Name:Regions Bank, Johnston Street Branch
Full Service Brick and Mortar Office
Review:181 client reviews
Location:5711 South Johnston Street
Lafayette, LA 70503

Lafayette County
View Other Branches
 
Phone:337-988-6913
Office Hours:M-Th 9:00-4:00
F 9:00-6:00
S CLOSED
Su NA
Drive-up Hours:M-Th 8:30-5:30
F 8:30-6:00
S CLOSED
Su NA
Branch Deposit:$63,481,000
FDIC Cert:#12368
Established:1995-05-15


The Bank

Name:Regions Bank
Concentration:Commercial Lending Specialization
Established:1928-01-01
FDIC Insurance:1934-01-01
Holden By:Regions Financial Corporation
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1642, view all, view on map
Website:http://www.regions.com
Total Assets:$123,859,106,000
Total Deposits:$98,386,379,000
Total Equity Capital:$16,322,644,000
Total Domestic Office Deposits:$98,130,989,000
Net Income:$794,629,000
Quarterly Net Income:$300,863,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

181 client reviews of Regions Bank scored 2 out of 5.

Regions won't get my business
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by erico, Jan. 29, 2016

I won't be doing business with Regions again.  
I came to Regions for a Construction Loan.  They strung me along for 5 months, saying they could do a lot and construction loan.  Then, changed their mind.  It was actually a mistake, but no one would admit they did anything wrong, or apologize.  They wasted my time and duped me.  
Sue Finsterer was nice, and I even had to talk to her manager Ron Rawson, but they never could admit they messed up bigtime.  I have perfect credit score, and it was a large loan - so clearly even great clients don't mean anything to them.  I'd hate to see how they treat people with lesser qualifications.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Tuscawilla Branch at Winter Springs, FL
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Customer Service
Overall Rating
by anabean90, Jan. 25, 2016

I went to make a deposit at the ATM machine outside and the machine ended up taking my card and my money stating it was a technical issue and to visit the nearest bank. I went in with my ID and printed receipt of what the message said. I was completely ignored by the bank teller walking from the office to the counter and the drive thru teller ended up greeting me. She then sent me to the same woman who had ignored me. I was an upset customer because of the incident. In no way did she apologize for the issue. She simply stated that they do not have any control of the ATM machines and that all she could do is file a claim for me to get my money back and issue a new card in 5-7 business day. She then said you know things just happen. I was so appalled by this customer service. I understand procedures but the attitude of not caring whatsoever made me more upset. Now I am without my money because I have to wait for a new card and wait for my claim to be approved! I find it crazy that Regions pays to brand the ATMs outside yet take no consideration when there is an issue with one. I have banked with Regions for almost 6 years. Yes I have encountered other problems but was guided with a representative that always was kind enough to help. Never will I visit this branch again!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Golden Springs Branch at Anniston, AL
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john wycuff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jdub3, Dec. 01, 2015

staff excellent no hassles at any time all I can say keep up the GREAT JOB!!!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Round Rock Branch at Round Rock, TX
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All Reviews...

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