RBS Citizens, Charter One Bank Na Branch

Name:RBS Citizens, Charter One Bank Na Branch
Full Service Brick and Mortar Office
Review:19 client reviews
Location:1215 Superior Avenue
Cleveland, OH 44114

Cuyahoga County
 

Phone:216-566-5300
FDIC Cert:#57957
Established:1934-05-01


The Bank

Name:RBS Citizens
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Uk Financial Investments Limited
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1009, view all, view on map
Website:www.citizensbank.com
Total Assets:$96,042,039,000
Total Deposits:$71,618,214,000
Total Equity Capital:$15,660,071,000
Total Domestic Office Deposits:$70,796,298,000
Net Income:$137,103,000
Quarterly Net Income:$137,103,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%
 More...


Client Review

19 client reviews of RBS Citizens scored 2.5 out of 5.

Looking for a new bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lostme, Sep. 29, 2014

Customer for 20 years - treated like a criminal for trying to deposit an English check.  Funny - I thought them being a UK owned bank, it would have been no problem.

Insulted, straight from their director's office.  Took 7 days to verify money that I was able to verify leaving the account in 24 hours.

Once one of the best - now, just your typical bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on RBS Citizens, Pawtuxet Branch at Providence, RI
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Beverly MA horrible service Brian Mgr, Kristine.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Crotchrkt, Apr. 09, 2014

Horrible customer service - refused to closed account. Made me wait 40 min when he couldn't verify how an account was opened!  Really?  a bank manager couldn't verify this after calling the customer service?  Something is seriously wrong here, possibly just with these two if not systematically with the whole operation.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on RBS Citizens, Beverly Stop & Shop Elliott Branch at Beverly, MA
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Erica F. Berman
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on RBS Citizens, Pine Hills Branch at Albany, NY
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