PNC Bank, Waterfront @ Giant Eagle Branch

Name:PNC Bank, Waterfront @ Giant Eagle Branch
Full Service Retail Office
Review:382 client reviews
Location:420 East Waterfront Drive
Imperial, PA 15126

Allegheny County
View Other Branches
 
Phone:412-461-8512
Branch Deposit:$36,010,000
FDIC Cert:#6384
Established:2000-02-17


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2579, view all, view on map
Website:www.pnc.com
Total Assets:$361,210,826,000
Total Deposits:$265,568,580,000
Total Equity Capital:$37,958,248,000
Total Domestic Office Deposits:$257,675,713,000
Net Income:$1,657,119,000
Quarterly Net Income:$875,971,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

382 client reviews of PNC Bank scored 2.5 out of 5.

Poor customer service for longtime customers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by xpwk, Oct. 10, 2017

Poor customer service, poor customer service, poor customer service.  Don't step into this branch unless you are wearing your business suit.  After banking with PNC for nearly 12 years, I would expect some type of decorum in dealing with long time customers.  The employees at this branch don't seem to understand the concept of females that are both married and have an active profession, along with the need to correct a name on a bank account to match that of every other form of identification.  After previously providing a marriage certificate and multiple forms of identification reflecting the correct name, I was told that additional documentation may be necessary and that I'd have to call ahead and make an appointment to have someone else review it.  Review what? The only difference about my trip to this branch opposed to the other various trips to this branch was that I didn't wear a suit today.  Perhaps if I wore my suit, the employees would have treated me with dignity.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fifth Avenue Place Branch at Pittsburgh, PA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Poor response
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LPCman, Sep. 28, 2017

We had an issues with the ATM "eating checks" without processing them.  The initial staff was very helpful and polite but the acting assistant manager was rude and eventually aggressive verbally.  Completely unacceptable.  The checks were NEVER returned to us and excuses were made.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lower Macungie Branch at Macungie, PA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

not ver helpful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by happybanker1, Sep. 14, 2017

I had issues with my checking account, So tried to close my account and open a new one even though the account manager was not busy, she asked me to make a appointment to come back the bank was empty. I have never needed a appointment to get help.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Village North Branch at Toledo, OH
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

Citizens Bank of Pennsylvania, Homestead Branch (0.3 miles)
Full Service Brick and Mortar Office
345 East Eighth Avenue
Homestead, PA 15120
First National Bank of Pennsylvania, Homestead Branch (0.5 miles)
Full Service Brick and Mortar Office
116 W. 8th Ave
Homestead, PA 15120
First Commonwealth Bank, Waterfront Branch (1.1 miles)
Full Service Brick and Mortar Office
500 East Waterfront Dr
Homestead, PA 15120
PNC Bank, Murray Avenue Branch (1.2 miles)
Full Service Brick and Mortar Office
4301 Murray Avenue
Pittsburgh, PA 15217
First National Bank of Pennsylvania, Murray Ave Branch (1.2 miles)
Full Service Brick and Mortar Office
4300 Murray Ave
Pittsburgh, PA 15217

More