PNC Bank, Stone Mill Plaza Branch

Name:PNC Bank, Stone Mill Plaza Branch
Full Service Brick and Mortar Office
Review:311 client reviews
Location:1356 Columbia Avenue
Lancaster, PA 17603

Lancaster County
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Phone:717-396-7550
Office Hours:Mon: 08:00 to 16:00
Tue: 08:00 to 16:00
Wed: 08:00 to 16:00
Thu: 08:00 to 18:00
Fri: 08:00 to 18:00
Sat: 08:00 to 12:00
Drive-up Hours:Sunday: Closed
Monday: 9:00 AM - 3:00 PM
Tuesday: 9:00 AM - 3:00 PM
Wednesday: 9:00 AM - 3:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM
Branch Deposit:$35,819,000
FDIC Cert:#6384
Established:1987-09-01


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Financial Services Group, Inc., The
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2840, view all, view on map
Website:www.pnc.com
Total Assets:$316,651,698,000
Total Deposits:$227,346,294,000
Total Equity Capital:$37,314,861,000
Total Domestic Office Deposits:$221,109,179,000
Net Income:$1,739,124,000
Quarterly Net Income:$888,905,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
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Client Review

311 client reviews of PNC Bank scored 2.5 out of 5.

THE WORST SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lancaster, Jan. 22, 2013

I have three accounts with PNC. I went in to withdraw some of MY MONEY one day. I had the mispleasure, to say the least, of dealing with AKI ZIELINSKI. She treated me as though she was donating the money to me. She was IMPOLITE and UNPROFESSIONAL, IGNORANT and CERTAINLY OBTUS. I showed her FOUR forms of IDs including my drivers license, a credit card, a debit card and a payroll check and she still refused to help me. The branch manager was not available; the assistant manager was not available and I ended up having to deal with that ignorant unprofessional lady who has no idea how to service a customer.
Eventually, after almost 20 minutes I was so frustrated and disgruntled that I went to another branch where in few short minutes I was in and out.
PLEASE DO YOURSELF A FAVOR AND BANK SOMEWHERE ELSE.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Stone Mill Plaza Branch at Lancaster, PA
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